FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Sorry we do not have for most items because they are all different size, detail (engraving or accents), mirror, satin or antique finishing and so many different types of metals and "levels" of deterioration, oxidation or damages? It would be like me asking you "how much will it cost to fix my car?" Impossible. Send us some pictures with dimensions and we will try to assist you by email. I used to work for the psychic hot line but they fired me the first day!!! Of course I KNEW they were going to do it!! Send a photo and the dimensions and we can come very close to an accurate estimate by email.
- What is your typical process for working with a new customer?
First we put ourselves in their shoes. Ask questions so we can advise them the best ways to satisfy their need while saving them the most money! Is there sentimental attachment to the item? We cannot place a value on sentimentality but we can tell you if it is worth repairing or restoring. And we will tell you if it will cost more than it might be worth. Many that have sentimental attachment elect for us to go ahead with the repair but also appreciate us telling them its value. We NEVER charge for an estimate. See our HIDDEN reviews on Yelp. We do not advertise with them and they do not show our 100% positive reviews???? yelp.com/not_recommended_reviews/dallas-silversmiths-dallas Thank you for Looking!!
- What education and/or training do you have that relates to your work?
We have over 100 years experience between just 3 of our employees! DSI has been in business since 1976.