FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What should the customer know about your pricing (e.g., discounts, fees)? All of our pricing is clearly spelled out on our website. Please click the website on our profile for all of our information! There are no gimmicks or hidden fees. You know exactly what we charge before you even book.
- What is your typical process for working with a new customer?
Our digital experience is full service. Customers can complete all of the following through our site: Book an appointment online Get real time notifications (email and/or text) Alerts when your pro is en route Digital estimates Digital invoices We are also available to answer any questions you have with a knowledge and helpful customer service rep. Call us at the number in our profile and we will quickly answer any questions you may have!
- What education and/or training do you have that relates to your work?
All of our pros are experts in their field with an average of 15 years of experience. We require licenses for many of our services, and have extensive home repair and maintenance knowledge within our customer service department. If you are talking to one of our pros or one of our customer service agents, you can rest assure that we provide the best answers.