FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Up‑front digital estimates. The price we quote online already bundles parts and labor so you understand the full cost before we arrive. Estimate vs. final invoice. Because brakes wear differently on every vehicle, the technician will verify pad thickness, rotor run‑out, and hardware condition on‑site. If anything differs from the online estimate we’ll show you photos and get approval before work begins. No surprise add‑ons. We don’t charge shop‑supply, disposal, or “environmental” fees common at brick‑and‑mortar garages. Discounts are offered on a time-limited basis. Inquire with your service advisor to see what discounts are available at the time of booking. Our core promise is convenience, trust, and a white‑glove experience at a fair market price.
- What is your typical process for working with a new customer?
1) Schedule Service – Pick a date and time online. We come to your driveway, office garage, or wherever the vehicle is parked. 2) On‑Site Inspection – A technician texts when en route and walks you through a full brake inspection. Confirm & Authorize – You review the verified line‑item quote on your phone. Work starts only after you Approve. Repair & Report – Most jobs finish in ~60 minutes with a final report.
- What education and/or training do you have that relates to your work?
Rigorous in‑house assessment. Every new hire must complete NuBrakes’ advanced brake‑service course and pass a skills verification test before entering the field. Ongoing education. Quarterly OEM webinars, annual recertification on torque procedures, ABS diagnostics, and etc.. Background‑checked & insured for mobile work in every market we serve.