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We have used several different HVAC suppliers for our N.Columbus home, including one which has held a service contract for two years prior to the Furnace going bad (blower motor/ condenser coil clogged) on the COLDEST DAY for 20 years! We heartily commend KNOW Heating for coming out and resolving the issues with a temporary fix, followed by a complete replacement of everything needed to be changed out. KNOW Heating could have made us wait - they didn t - they sent qualified Tech out when other companies (including the service contract provider) were too busy . Their Tech was VERY knowledgeable and figured out diagnosis fast and correctly and then EXPLAINED our options and the timeline and how to finance and the work involved. NO extra fees because of the record cold or the weekend call-out. Great People....who also were very well informed ref. building code changes and nuances of applicable statutes. AND when they began the work, there were no surprises, no changes, no hidden fees. Simply perfection. We could not be happier. Lesson learned: BEFORE you have NO heating ...call KNOW Heating to check out your Home HVAC. Today if not sooner. Recommended waay offscale! 10 stars out of 5! Thankyou!Jan 11, 2014
thanks for this great article Houston Web DesignSep 24, 2013
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- What advice would you give a customer looking to hire a provider in your area of work?We recommend that our customers get several bids. We have all heard that we should get three bids and some of us believe that is to get the lowest price. But all too often the lowest price is not the best deal. We recommend you get bids to find the best company for you and your family. Companies that have your best interest in mind not there bottom line.
- What questions should customers think through before talking to professionals about their project?Some companies offer a warranty on the equipment they install, but they don't tell you if that warranty is filed in house or with the equipment manufacture. If the warranty is filed in house and you no longer like the company that installed your system, or they go out of business, you are stuck. They hold your warranty. If the warranty is filed with the manufacture, then any authorized dealer can and will honer your warranty, insuring that the company that installed your system continues to earn your business knowing that you have options.