Metroplex Roof and Fence

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Introduction: Metroplex Roof and Fence is a full-service certified roofing contractor with more than 9 years of professional familiarity in complete areas of roofing services. At Metroplex Roof and Fence, we take honor in providing the best customer service experience in the industry. We started our business in Angle Fire, NM and expanded to Dallas/Ft. Worth, Austin, and Oklahoma quickly, earning the reputation as one of the prime roofing companies in the area, while offering a 24-hour emergency roofing repair service. Regardless if you have a residential home with a established composition roof or a 75,000 square foot commercial facility, Metroplex Roof and Fence has the knowledge and experience you deserve to be your complete roofing contractor. We are engage in Class 4 impact-resistant and energy-efficient roofing systems. You can count on Metroplex for speedy reliable services when you need it most. No responsibility is too big or too small. We present reasonable solutions for everyone.

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Reviews

2.9

8 reviews

38%

12%

50%

William M.

Aug 16, 2013

Metroplex Roof and Fence scammed us out of our insurance money!We hired Metroplex Roof and Fence to install our roof, when a sales guy in a polo shirt baring a Metroplex Roof and Fence logo on his chest, holding Metroplex cards came to our door and said that they were roofing some houses in our neighborhood and were offering free roof inspections. We said ok as we did not see any harm in a free roof inspection. After the inspection the Metroplex rep. said that we indeed had hail damage and we should call our insurance and file a claim for hail damage and that they would be happy to meet with our insurance company to make sure we got they most out of our coverage. We agreed called our insurance and they met with the adjuster. Our insurance decided to cover am entire roof replacement for our home. Because Metroplex helped with this we were happy to give them our business. Our company rep said that all they needed was the first insurance check we received from our insurance company to get started. We were a little hesitant but wrote them a check in the amount of our first insurance check we received and deposited our insurance check. We were told we would be put on the schedule for the following week and our materials would be delivered on Tuesday a day before they would began putting our roof on. Well folks here's that point when you know you messed up. Tuesday but the materials did not! We called Metroplex Roof and Fence and they said they would have to reschedule the install to the next week, so we waited until the following Tuesday and once again no materials show up the day before they were to put our new roof on. At this point we are beginning to get a little annoyed". We called Metroplex Roof and Fence and once again we were told they would need to push it out one more week?. We were very reluctant but when ahead as planned!. Well the following week approached still no new roof we called Metroplex Roof and Fence to cancel and get our money back, but it seems our number has been put on some sort of block number list and we could not get through so we called from another phone and got through and were told a Manager would call us back, we demanded to speak to someone right then and were told no manager was in the office!. We waited and waited for a phone call back and still have not heard from anyone.. We have called and called and still have not been able to speak to anyone:. It is now two months later and we now don't have any money from our insurance, because this cheating fraud of a company Metroplex Roof and Fence has stolen it and e still don't have a new roof/. We are in the process of filing criminal charges but are hitting a road block because this is considered a contract dispute and is civil.. What out for these guys they will leave you high and dry with hardly no recourse or anything you can do but get cheated.

Jo S.

Jan 13, 2016

Metroplex Roof and Fence: Complete Incompetence. Deceptive, Unethical. The worst of it all they placed the WRONG shingles on our home and have refused to correct their mistakes Started in June 2015 with initial assessment and meeting insurance agent with Jason. Got insurance approval and they agreed to do ALL work as noted by/paid by insurance. Metroplex Roof and Fence absorbed our deductible and let us pick out shingles. They did not start work for weeks after they promised in part due to a lot of rain. They did come by to do a temporary patch to prevent further interior water damage. Finally work began and permanent repairs were made after weeks of calls. They completed the back side of our roof by the time I arrived home; it was too dark to see. When I left next morning they were removing front but couldn't see new shingles yet because it was blocked by debris. When arrived home the roof was already done but husband noted immediately wrong shingles, nothing like chosen and specifically the ones we said CLEARLY did not want. They had also removed a skylight that wasn't damaged and replaced with new, but correct type- tinted and brown trim. Then hadn't changed other three skylights needed. Jason acknowledged mistakes, said we'd talk about shingles after all work was completed. They then put on cheap white/silver skylight where we had 2 tinted, brown ones and still didn't replace large skylight that was leaking stating it had been ordered. Jason told George he got cheap skylights at Lowes just to get done. We had already had trim replaced and painted on our own and waiting for gutters to be replaced. We removed gutters, not them. After multiple phone calls was told that Jason was setting everything up, now over two months into project. I request supervisor, George came, and reviewed entire home. Saw all incomplete work, including gutters which had been measured two weeks prior. Admitted skylights looked horrible and would be replaced. Noted all screens and interior water damaged ceilings. George acknowledged that contract clearly stated shingles and they were definitely the wrong shingles and no one had us verify them prior to putting on. He stated Nathan had been assigned now and would come talk with me and George would speak with his partner about the shingles. I told him if they weren't going to give us fair compensation to keep the wrong shingles on(which now required us to repaint all the newly painted trim to try to match, still waiting to finish painting entire house because of them) then I wanted shingles replaced to match exactly what the contract says. One week later Nathan came did the same walk around, stated he would get on all of the unfinished projects. The gutter people showed up without notice and I was not home stating they were not only doing gutter that were covered by insurance but the gutter we had discussed on interior portion of home that had flooded. I told him that the discussion was hypothetical r/t cost and I did not want anything until they gave me an estimate on the additional costs. When I got home there was gutter installed on the insured area and ALL of the other area I did not agree to- but I had no bill either. Was later told the roofing company was doing it "for free". Weeks have now gone by (October 2015), no one has come to do any more work, screens are still off or damaged; back skylight broken, 2 are incorrect, no interior repair done. The total for work NOT completed $3,630.14. The cost to have shingles removed and replaced $19,797.80. We have paid them the majority of the initial bill while retaining around $7,000 until completion. I have called several times and told first they were going to get out here and then that they were discussing compensation for shingle mistake instead of replacing. Then they called to offer $1500 only for shingles color. My husband said that was not enough. They haven't called for about 3 weeks and now when we called they stated they were not going to do any of the work unless we agreed to the $1500 offer to compensate us for our entire roof being roofed with an ugly, unacceptable shingle. I have told them that I am very sick and need the interior work completed immediately for health reasons and they have not returned any call or come out to do work. We want the work completed immediately and fair compensation for those ugly shingles. They are 100% responsible, it would cost over $19,000 to remove and replace. They can pay a portion as compensation or they can put on the correct shingles for original payment. It is not our fault they made such a costly mistake and we should both be about 50% satisfied. I do not want to be billed for gutters I did not ask to have installed although I would consider paying a reduced fee to cover labor as I do think that gentleman did a very good job

Debbie A.

Nov 30, 2012

We had a great experience with Metroplex Roof and Fence. Several of the houses on our street were using them so we decided to get sn free estimate and ultimately used their services. They were able to upgrade our roof at minimal expense to us and even helped with a couple windows that werent even in the claim. We appreciate the work they did - it took a it to get them on the roof because they were so busy, but were very quick once it got started! Thanks

Steve H.

Jul 18, 2013

The most important thing to ask for in a contractor is for a list of customers where things went wrong. Then talk to those customers to see how their issues were resolved. Simply having a list of satisfied customers should be easy, ALL projects should be completed in professional manor. The integrity of the contractor is in how they fixed or remedied the problems. Be assured Metroplex Roof and Fence is not a company that resolves or remedies their shoddy work.

Steven P.

Nov 3, 2013

My family and I had a wonderful experience with Metroplex Roof and Fence! Ms. Brittany W. was our sales representative. She is very impressive, professional and knowledgable! Brittany helped us every step of the way and made the process easy and completed everything in a timely manner! We only had to pick out the color of our roof! My wife and I are extremely pleased with our new roof and will refer Brittany and Metroplex Roof and Fence to all of our family, friends, and neighbors!

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- 24 Hour Customer Service - Member of the BBB with a A+ Rating in good standing - 5 Year Labor Warranty - Insurance Claim Specialist - Insured and Bonded - We at Metroplex Roof install commercial and residential roofing systems

Metroplex Roof and Fence

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