FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be straightforward and transparent, ensuring you have a clear understanding of the costs associated with our services. We offer various packages to suit different needs and budgets, and a detailed breakdown of what's included in each is available on our website. We also offer occasional discounts for new customers or special promotions. Any applicable fees, such as for a specific add-on or a customization request, will always be communicated to you upfront, with no hidden charges. Our goal is to provide a clear, fair, and valuable service that you can trust.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is focused on understanding their needs and delivering a tailored solution. It begins with an **initial consultation** where we discuss your specific goals, challenges, and expectations. This helps me get a clear picture of what you want to achieve. Next, I'll develop a **customized proposal** that outlines the recommended services, project timeline, and a transparent breakdown of the costs. Once you're comfortable with the plan, we'll move into the **onboarding phase**, where we'll set up everything needed to begin the work. Throughout the project, I maintain **open communication** with regular updates to ensure we're aligned and on track. My goal is to make the entire process smooth, collaborative, and ultimately successful for you.
- What education and/or training do you have that relates to your work?
Extensive Experience: We require our technicians to have significant prior experience in various trades. Many of our handymen have backgrounds in carpentry, plumbing, electrical work, and other home improvement fields. Rigorous Vetting: Before they ever wear the House Doctors uniform, all our technicians undergo thorough background checks, reference checks Comprehensive Training: We provide continuous, paid training in customer service, project completion, and upholding our high standards of quality and professionalism. This ensures that every team member not only has the technical skills but also the communication and service skills to provide a great experience