FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our cleanings based on the square footage of the home, the number of bedrooms, and the number of bathrooms. We offer first-time customer discounts, and we also run seasonal and holiday specials, so feel free to ask about current deals. Extremely dirty or neglected homes may include a small additional fee, but we will always let you know in advance. We provide free estimates over the phone, and we are happy to answer any pricing questions before you book.
- What is your typical process for working with a new customer?
We start by sending a quick text to let you know we are about to call, then we do a short phone consultation to go over the details of your home and your cleaning needs. We will ask a few basic questions, such as how long it has been since your last cleaning, how many bedrooms and bathrooms you have, and whether you have pets. We also prefer to collect a few photos of the current condition of the home so we can give an accurate estimate and plan properly. No deposit is required. We take a credit card to secure the booking, and the card is only charged after the cleaning is complete. We usually recommend starting with a deep clean before setting up recurring service, because it allows us to reset the home and create a clean baseline for future maintenance visits.
- What education and/or training do you have that relates to your work?
Our team has over 20 years of combined professional cleaning experience, and we have received hands on training and mentorship from industry leaders in residential and rental turnover cleaning. We stay up to date on best practices for deep cleaning, sanitation standards, and efficient home care systems. We are also fully insured and bonded, which gives our customers peace of mind while we are working in their homes.