About this pro
6 years in business
105 hires on Thumbtack
I used this company last year for the same problem for shower leak and they charged me 175.00 which was ok and today for same problem and charged me 175.00 for air conditioning drainage and no service was done I should only get charged for one service call. Will not use this service again.May 30, 2018VerifiedBilly's Services's reply
Yes I did charge this amount but only after quoting this price to her before doing project. I never received a text, email or call from her. If she had contacted me I would have worked something out with her. I do try and keep clients happy and satisfied but sometimes it is out of my hands. Communication is key to working problems out.
After about 6 months of wondering what to do with this bathroom that the insurance company wouldn't cover because the floor was damaged due to water leakage under the bathtub and the tub had overflowed a few times. I had Billy come out and look at it, had someone else come out and look at it, a friend come out and look at it, and the prices varied. After reading some of the reviews, I determined he was honest and would do a good job, especially since my wife is really picky. The job was supposed to be two weeks but it was less. Billy was nice, considerate, and not at all as described in some of the reviews. But I guess all that is just perception. He takes responsibility for his folks coming into the home and wants to make sure his guys do a good job. I've got a lot of work to do on this place and I will hire him again.Feb 11, 2017VerifiedBilly's Services's reply
Thank you so much for the good comment; more pleasurable answering these!!
He responded quick with a quote and was onsite within the hour on a Friday. Great JobMar 20, 2018Verified
Showed up right on time. Went straight to work and was done quickly.Dec 27, 2017Verified
Never showed up or called to say he wasn't coming. Tried a few times to communicate with Billy but he never responded and it shows he's been online several times today on Thumbtack. Seems he may commit to things he doesn't intend on following through with. I will screen capture my one-way communication with him should he challenge my review.Oct 13, 2017VerifiedBilly's Services's reply
Not completely accurate. I never even committed to this project for any type of meeting, communication etc. how does one review your company with no type of service completed? Please send me screen shot if you will. Thx.