FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I will try to give the customer a fair estimate that fits their needs. I include 20mins of repair work with each visit as a complimentary service. All my prices will have sales tax added.
- What is your typical process for working with a new customer?
I will thoroughly assess the piano and give my professional recommendations based on what I am seeing the piano needs. Also, and very importantly so, I am listening to what the customer wants from their piano and together we will work on a plan to get the piano taken care of.
- What education and/or training do you have that relates to your work?
I have trained under two seasoned Piano Technicians with 50, respectively 40 years of experience. As a member of the Piano Technicians Guild I receive ongoing and extensive education through that as well as part of on the job work experience at a Piano Rebuilder's Shop where we work on the very parts that make up a piano from the ground up.