FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat-rate, upfront pricing and will review the cost of any repairs with you before any work is performed.
- What is your typical process for working with a new customer?
We’d be happy to speak with you by phone to gather all important details. We also document everything in our CRM system, ServiceTitan, so each time you reach out, we have complete records of the work performed and your service history. We would love for you to join our Platinum Partnership Plan.
- What education and/or training do you have that relates to your work?
Our team is trained and experienced specifically in HVAC and plumbing service, repair, and installation. In addition to hands-on field experience, we stay current through ongoing technical training and manufacturer education to ensure we’re following best practices, safety standards, and proper installation procedures. We also prioritize continuing education so we can confidently recommend the right solutions and provide quality work our customers can trust.