Moving by Design

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Introduction

We are a full-service moving company, residential and commercial, servicing the Greater Houston area, all of Texas, and nationwide. Moving by Design can also assist you with the loading and unloading of your rental truck, PODS or Pack Rat units. A large percentage of our jobs are apartment moves. We also specialize in moves to retirement homes. We offer professional packing and unpacking. Moving by Design has the moving solution for specialty items, such as gun safes, grandfather clocks, pianos, hot tubs, and swing sets. We only use full-time moving professionals, no day or temp labor. Over the past two years, our number one source of business is used before. We have very professional and courteous employees with excellent customer service skills. We are the smartest move you'll ever make.

Overview

Background checked

15 employees

17 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Reviews

Good 4.2

33 reviews

5

79%

4

0%

3

3%

2

3%

1

15%

Past Customer

Aug 28, 2019

·

From Google

Great group! Everything was fast and tidy.

Moving by Design's reply

Thanks, Mimi! You're awesome! We really appreciate you taking time to write this review for us!

Past Customer

Sep 2, 2019

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From Google

I have over 16 THOUSAND DOLLAR OF DAMAGE to my furniture from a move from this company. DO NOT USE THIS COMPANY. They had extremely subpar furniture packing skills which leads to massive furniture damage.(1) I trusted Christina at MovingByDesign when she told me they were experienced and I could trust them. I trusted them to pad and pack my townhouse of furniture into a 28 foot trailer.(2) Upon opening the trailer they packed, we noted immediately that the moving team had caused a MASSIVE AMOUNT OF DAMAGE to the furniture in the trailer in the course of packing without securing or padding appropriately. Wood furniture was wrapped in one layer of Saran Wrap (instead of blankets) and left unsecured. Most of my furniture was ruined - scratched, bent, dented, mishandled and mispacked. Among many other examples, there were huge scratches and dents across my dining room table, lamps thrown on top of other furniture, and multiple mirrors broken.(3) I had bought extra blankets, bungee cords, and I offered to buy more blankets from them if they needed them. I told them at the start of the day if they needed anything, to let me know. I bought them lunch halfway through the day, and asked if they needed anything. Nobody ever told me they were so haphazardly putting things into the trailer so that when I opened it, all this damage would be present.Do not use this company. They have dodged my attempts to work with them to file a formal insurance claim. They have not even offered to refund the price of moving. Do not make the same mistake as I did. Find another company, and protect your furniture.

Moving by Design's reply

Customer service is our top priority from start to finish. We work closely with our customers to ensure every move is tailored to meet our customer's needs. We are sorry you are left with a negative view about Moving by Design, We only use professional experienced movers that are skilled at loading trucks to utilize space and pad items for transit. Our movers are train in-house as well. You are correct our movers did load up a trailer for you that was going to be driven by ABF Freight (you hired). On the phone prior to the move we did discuss all the equipment you would need to provide for the movers to properly secure your items in the trailer. Our movers do not carry moving blankets, straps or bubble wrap on the truck that we sell to our customers unless arrangements have been made prior to the move. You stated you would provide all the material. During the loading process you had a very specific way you wanted your items arranged in the truck even though the professionals suggested otherwise. You made sure the movers arranged the truck according to the way you instructed them. You signed off and even tipped the movers at the end indicating they loaded the truck according to your instructions. Not one time during the process did we get a call from you that the movers were not working and following your instructions. Cristina even called you during your move and nothing negative did you mention. You contracted another company to transport your items, we can not be responsible for items that were not in our possession and traveled nearly 2,000 miles!

Past Customer

Sep 26, 2019

·

From Google

Moving by Design's reply

Past Customer

Sep 30, 2019

·

From Google

From the quote to the invoice, these guys really delivered and made my move much less stressful than it could have been. On the phone, they were professional and friendly. They managed hiccups efficiently, and worked to remain competitive. On the moving date, the two man team was actually able to show up early. They were also very friendly and professional. They allowed me to help them out to keep a timely manner, as we found out that I had more stuff than I expected. We finished what was probably a 4-5 hour job in exactly 3 hours. They even went on a limb to try (and really like!) the Vietnamese lunch I bought for them! I will be a returning customer if I ever need their services again.Thanks again, guys!

Moving by Design's reply

Ha! Brian, the lunch was awesome! Who wouldn't appreciate free lunch, right?! Thank you so much for the compliment. We were happy to get things done for you and hope to work with you again in the future, should you ever need us!

Past Customer

Oct 30, 2019

·

From Google

NOT PROFESSIONAL, NOT TRUSTWORTHY. My bed collapsed the first time I went to lie down after the move because the wooden side rail split. They were nice enough to come out and take the rail to be repaired, and they came back to put the bed back together, which is the only reason they're receiving two stars on this review.Upon moving my furniture, they did not wrap much of anything. Every single couch cushion DRENCHED, both TVs, and other furniture were covered with the movers' sweat. I got it in writing that it was company policy to wrap everything and that they would pay to have my couch cleaned. After following up with them during the process of getting my bed fixed, I was told that the most they could do for the couch was to buy me a bottle of Febreze because I did not purchase the insurance. This was deeply insulting.The entire time the movers were working, I listened to the seasoned mover saying mean, hurtful things to the young, college-aged mover about his lack of knowledge and experience. I am not easily offended and can tell when someone is joking, but he was serious. The owner told me they were just playing, but admitted that the behavior was unprofessional nonetheless.Based on other reviews I've seen on here, this company seems notorious for disappearing and dodging people when they're confronted with issues caused by their poorly trained staff. I'm afraid to ever use a moving company again.

Moving by Design's reply

Hi Darian, on behalf of our company I sincerely apologize. I am so sorry for the stress and inconvenience this has caused you. I promise you there was no malicious intent and we will do what we can to help correct your situation. This is not the type of service we promote. We will give you a call and do our best to make sure your valid issues are addressed accordingly.

Credentials

Background Check

Timothy Gray

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are very competitive and we don't charge a premium for weekends.
What is your typical process for working with a new customer?
All our communications with new customers is through phone calls. Each call is handle by a trained moving consultant and in most cases, they will receive a quote at that time. We explain our insurance, how the furniture will be protected, home protection procedures, and how what to expect on move day. When they schedule, they will receive an email within the hour detailing all charges associated with the move.
What education and/or training do you have that relates to your work?
I've been in the moving industry since 1978. I started on the trucks and worked in the field for 15 years. I was hired as an Operations manager for Two Men and a Truck in Columbus Ohio and eventually promoted to Head of Operations. My final promotion was to outside sales and I was the number one salesman. I moved to Houston in 2008 and started Moving by Design from scratch and this is our 13 years in business. We own 5 trucks and we have over 30 employees.

Moving by Design

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