I was desperate and had been looking for someone to tune-up/repair my computer. On the way home from the doctors office I noticed a sign on a building that said Computer Repair. I whipped in, left my computer, picked it up four days later. It had the requested addition of memory but did not perform any better. Here I was with two non performing computers so I went out and purchased a laptop but I still had two non performing computers. My HP all in one of which I had been told by another repair shop that it had a bad hard drive. My XPS9000 that had all this new memory but was not performing well. I went on line, ran across Thumbtack, left a message, and forgot about it. The next day Harry calls, introduces himself, gave me an extensive backgound of his qualification, and a bid. I explained to Harry about my three computers and he wanted to take it one at a time so he started with the HP. The HP did not have a bad harddrive. Harry explained to me as to what was happening, explained that it could be repaired but as it was labor intensive better to just use it with the glitch. The Harry spent then next SIX hours cleaning up the inner workings of my computer. I had down loaded programs to tune and make my PC efficient and faster which was a total waste of money and did nothing. You would not believe all the STUFF that had to be removed, disabled, or enabled. I thought the HP was going to the recycle bin and now I have a computer that is actually better than when it purchased. Speaking of purchase. I call Harry the next day concerned about my bill as I had not received one when he reminded me we needed to check out the new lap top. THANKS TO HARRY and BLESS YOU HARRY I am no longer the owner of a laptop. Harry checked the laptop out and said it was a piece of junk and to return it immediately to the store. This was the second lap top to be returned to the store. As the first one had a bad hard drive. I would have limped along thinking it was me and not the laptop if not for Harry. Early this afternoon I returned the lap top and Office365 for a full refund. I told them Harry said it tested at a 1 and was a piece of junk. They plugged it in and five minutes later I had a receipt showing fully refunded. Harry will take on the XPS9000 in the near future when we can work out a time frame. I LOVE MY COMPUTER GUY and I say that as long as I have a computer I know who I can turn to for help. THANKS HARRY.