FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a diagnostic service fee that is applied toward repairs if approved. Pricing is upfront with no hidden fees, and all work includes warranty coverage on parts and labor where applicable.
- What is your typical process for working with a new customer?
We start with a professional inspection and diagnosis, explain findings clearly, provide repair or replacement options, and proceed only after approval. We focus on transparency, proper installation, and long-term reliability.
- What education and/or training do you have that relates to your work?
Our team holds multiple industry certifications, including PHTA training, manufacturer-specific equipment training, and advanced diagnostics for pumps, heaters, automation, and leak detection. We are also Licensed with TDLR Texas Department of Licensing & Regulation.