UR Guy Home Improvement
About this pro
I hired Gary to replace/install 2 commercial doors on my warehouse which he did very well, but in the process I gave him a variety of other jobs that needed to be done such as hanging the ceiling in my office, fix the lock, fix some structural problems, wire lights, build a louvre box for my exhaust fan and I must say I was thouroughly impressed with his professionalism and very high quality of his work, his punctuality, and excellent communication. He is definitely a jack of all trades and I would highly recommend him to a friend or a family member. Also, it is worth mentioning that his prices are very reasonable and will not break your budget.Aug 14, 2014Verified
My experience with UR Guy Home Improvement has not been positive at all. When Gary initially came to offer an estimate, I was impressed with his kind demeanor, and felt he was the kind of contractor I could trust. Within the first week, that impression quickly changed. I think Gary means well, but good intentions don't get the job done. We sat down and discussed in detail what I needed and made a list of exactly what he could commit to in staying within my budget. The price for the work was fair, and we agreed on a 4-week completion date. Fast forward, we are 8-weeks in and I've had to hire a new contractor to not only finish the job, but fix botched areas. Gary constantly hounded me for early payments, promised to bring in additional "experienced" help but didn't, tore down my fence and never repaired it, left my home and yard littered with debris and trash, failed to show up or send other workers for 12 days straight, left gaps in the laminate wood flooring, and painted on top of old wallpaper rather than remove it, sand it down, etc. The icing on the cake was when he BEGGED me to pay the last installment early to help with a personal problem, and agreed to paint an extra small room if I did, then never came back. I was so angry, and frustrated throughout the whole ordeal, but I kept feeling sorry for all the misfortune and obstacles he kept running into in his personal life. At some point however, people need to be accountable and responsible when commitments have been made. For the sake of time and space I have not gone into even half the detail of how horrible this experience has been. After not owning up to his commitment, I'm now being told that he can't afford to give me the last of my money back for the job he could not finish. How is that right and ethical?Aug 10, 2014Verified
- How did you get started doing this type of work?I was raised in 3 rd generation of this profession. My Father owned & operated a successful business for 40 + years. He taught me the trade since I could walk. Just as important he taught me how to work with clients on personal level, making sure they got the highest quality and happy with the end result. We belive highly in old time value and respect. I'm forever grateful he taught me a trade I am proud of.
- What questions should customers think through before talking to professionals about their project?That most folks in this business are honest, fair, and truly care about doing the best job possible.