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We had a great experience with Robby and Pinnacle! After receiving three different quotes for totally different repairs to our foundation, Robby took the time to explain their repair plan thoroughly and made us feel really comfortable every step of the process. The repair has made a HUGE difference in how solid and even the floors are in the house. We definitely recommend Pinnacle!!Aug 27, 2019VerifiedPinnacle Foundation Repair's reply
Thank you for the kind words Megan! It was a pleasure working with you!
I needed advice, and saw the great reviews for Pinnacle Foundation Repair, so I called them. Even though it was clear that I would likely not need a repair, Robby was willing to come out and evaluate my situation. This is a company that cares about what they do and about the customer. It is refreshing to find a business that truly cares about the customer first and foremost! If I ever need my foundation repaired, I know where to turn. Thank you Robby!Apr 16, 2020
I cannot say enough great things about this company! From the start Robby has literally been so understanding and patient with us. I think I might have called him 20 times before, during, and at the end of the process. He always took the time to address all the questions I/my husband had. I feel like this company has literally become family. We could text/call and we always got a response. We under estimated the work that these guys do. Its hard work!. I was in awe everyday seeing these guys work. Miguel was a fantastic asset to us, he always walked with us and showed us everything, took time to explain and answer EVERY question. Unfortunately for us there were so many issues with our foundation but this company held our hand and walked us through the entire process. As you can see I can go on for days about Pinnacle. Please if you are thinking of getting foundation work, DO NOT HESITATE to call them. This type of repair to your home is a huge deal. You want someone who answers every question and never makes you feel like you are a burden. Seriously a great team from the sweet ladies in the office to the guys working on the house. Thanks guys again for all of your help!May 18, 2020
I could not recommend Pinnacle foundation repair enough. Robby came out and was very polite, professional and friendly. He was informative and explained everything he was looking for and doing. After he had finished he discussed his findings and ultimately did not recommend that any work needed to be done! This was great news that we didn’t have to have any work done but also that he was honest even if it meant not making money off of us! I will definitely be using pinnacle foundation for any future concerns/issues since I know that I will get reliable, honest answers. I highly recommend giving them a call even if you aren’t sure you have an issue. They provided me with peace of mind after I had previously been stressing out about possibly having foundation issues.Apr 4, 2020
On February 20, 2020, I met with Robby to have an inspection of my home performed. I explained to him that I was interested in selling it, but had a pre-inspection performed where the inspector expressed some concern regarding the foundation because of cracks in the wall and exterior portion of the residence. Robby provided his card once we met. And, the best thing he did was place shoe covers over his shoes before entering my residence. For me, that shows respect for the house and owner. At that point, he had won me over. :) I showed Robby around my home and where the issues were that were pointed out by the inspector. He performed an inspection of my residence and advised the results. I asked him if I could get written documentation of his recommendation. He was a man of his word and sent it that evening. Robby was personable and professional. He was not condescending or trying to push other services from his company. He was helpful in pointing out what I could do for cosmetic purposes regarding the cracks and nail pop-outs in my ceiling. Because of his demeanor, I felt comfortable with him and he didn't interact with me as if I was the "little lady." Robby was professional, respectful and cordial. He answered all my questions with openness and honesty which I really appreciated. He provided information to consider in the future if necessary. I would recommend Pinnacle Foundation Repair for any residential foundation inspection/evaluation and service.Feb 20, 2020
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing includes an engineer report, often times an on site inspection by the engineer, a city permit, a plumbing test following the foundation work, and a transferable warranty. We do offer various discounts, so please inquire for more information.
- How did you get started doing this type of work?The owner is the 3rd generation of his family in the foundation repair industry in DFW, and has been in the business for over 20 years. What started out as a summer job has turned into a lifelong career, and it has been a very rewarding experience.
- What types of customers have you worked with?We work with home owners, real estate agents, potential buyers of a new home, commercial brokers, property managers, and more.