FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I work within certain parameters. My top concern is the client's interest in having the work properly done because they enjoy playing the piano and like to hear and feel the results when its maintained. I also try to stay competitive with fellow technicians in the area because working at a cost makes it harder for everyone to ask for fair prices.
- What is your typical process for working with a new customer?
I try to assess the condition of the piano, how often it's been tuned, and if it needs any repair work over the phone or through email. Then I give an estimate on how much work the piano needs and my cost including travel. Once I'm at the client's home or studio I can get a more accurate picture of what the piano needs, take notes for future reference, and do the scheduled work (regular piano tuning, pitch raise, or repair work). After I will share with the client what kind of other work the piano might need and give the client options on how to proceed in the future, hopefully working out something reasonable in order to maintain a relationship with the client and the piano.
- What education and/or training do you have that relates to your work?
I apprenticed intermittently for 4 years at Berklee College of Music ~2010 at the Piano Technology Department. I'm most comfortable doing basic tunings and pitch raises. I can handle minor repairs, such as stuck keys, unresponsive pedals, or broken strings. I am not a full technician and will not do a full regulation. Even still some repairs may be large enough that I need to transport parts, or in some cases, the whole action to a piano shop and do the repairs with an experience technician's supervision and/or advice. Or I may be able to refer you to a friend.