FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“My pricing is based on how much space your items take up in the truck, along with a standard $75 disposal fee and a $20 travel fee depending on your location. I’m always transparent with pricing — no hidden fees. For first-time customers, I usually offer a $25 discount. I also run giveaways and seasonal promotions from time to time. If you refer someone, you’ll earn free giveaway tickets or even discounted services. My goal is to make pricing fair, upfront, and worth the quality of service you get.”
- What is your typical process for working with a new customer?
“When working with a new customer, I like to keep the process simple and straightforward. First, I ask for a few details — what needs to be removed, your location, and when you’d like the job done. I can usually give a free estimate based on photos or schedule a time to see the job in person if needed. Once we agree on pricing, I’ll confirm the date and time, show up on schedule, and get straight to work. After the job is done, I do a walkthrough with you to make sure everything looks good. Payment is handled on the spot, and I always follow up to make sure you’re satisfied.”
- What advice would you give a customer looking to hire a provider in your area of work?
“If you’re looking to hire someone for junk removal, make sure they’re licensed and insured — that protects you and your property. Ask how they price their services and whether there are any hidden fees like fuel or dump charges. A good provider should be transparent, responsive, and able to show photos of past work. Also, pay attention to how they communicate — professionalism starts before they even show up. And lastly, don’t always go with the cheapest quote — go with someone who values your time, your space, and gets the job done right.”