FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly rate is $40 , this below avrage when compared to other company's. in terms of fees, we only have one which is The Thumb tac fee, which is a travel fee of $15. this only applies to customers 5 miles outside of our office radius.
- What is your typical process for working with a new customer?
Typically, our lead, Tech Cody, will reach out to you over the app, and if the customer accepts. Cody will then call you to discuss further details and times that would work best for you.
- What education and/or training do you have that relates to your work?
Our techs are certified in Cisco networking (CCNA) in addition to holding their MTA Windows 10 certification. These are industry leading certifications in the IT field that give our techs the professional edge they need on sight.