FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Softloutions is proud to offer engagements at competitive rates.
- What is your typical process for working with a new customer?
Initial Contact: Softloutions Technology often begins with an initial contact or inquiry from the customer. This could be through a website, email, phone call, or other communication channels. We typically engage in a needs assessment to understand the customer's requirements, challenges, and goals. This might involve asking questions, or using surveys to gather relevant information. Proposal or Quote: Based on the information gathered, we may prepare a proposal or quote outlining the scope of work, deliverables, timelines, and costs. This document provides a clear understanding of what the customer can expect from the service or product. Negotiation and Agreement: There may be a negotiation phase where both parties discuss and refine the terms of the proposal. This could include adjustments to scope, pricing, or timelines. Once both parties are satisfied, a formal agreement is reached. Onboarding: The onboarding process involves setting up the customer within the business's systems, providing necessary access, and ensuring a smooth transition into the working relationship.
- What education and/or training do you have that relates to your work?
Our Founder, Leon Northington, possesses over 15 years of information technology experience, encompassing a wide range of skills such as intricate troubleshooting, systems configuration, and hardware mapping. Each Softloutions technician brings expertise in both general and niche areas, ensuring that we can effectively address the diverse needs of our clientele.