FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, transparent pricing with no hidden fees. Inspections and quotes are always free, and our technician will explain all available options before any work begins. Our rates are competitive and fair, based on the scope of work and materials needed, not on hourly estimates. All parts and labor are backed by a warranty, ensuring quality service and long-term value.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by assessing their issue and scheduling a convenient time for a technician to visit. We then perform a free inspection and provide a clear, upfront quote before any work begins. Once approved, we complete the repair or installation efficiently and safely, using high-quality parts and proven methods. Before leaving, our technician tests the system, reviews the work, and ensures the customer is fully satisfied.
- What education and/or training do you have that relates to your work?
Our technicians are trained in all major garage door systems, including LiftMaster, Genie, Chamberlain, and more. They complete ongoing technical training to stay current with the latest safety standards, repair techniques, and smart garage technologies. With years of hands-on experience and industry certification, we ensure every job is done safely, efficiently, and to the highest professional standard.