FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that pricing is determined by several factors: Measurement: The primary metric for pricing is the length in feet. Stories: The number of stories in the home affects the total cost. Roof Pitch: The steepness of the roof is also factored into the pricing calculation. Additionally, a discount is available if the customer books the service on the same day the quote is provided.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer is streamlined into five main steps: Provide Information: We gather your address to start the process. Quoting & Deposit: We provide a detailed quote and, upon acceptance, collect a deposit. Scheduling: We place your installation on our schedule. Installation: We come to your location and install your lights. Final Payment: We collect the remaining balance owed after the work is completed.
- What education and/or training do you have that relates to your work?
Our team possesses practical, hands-on experience relevant to this work: Contractor Experience with Homes: We have professional contracting experience working directly with residential properties, which means we understand home structures, electrical systems, and safety procedures. Personal Decorating Experience: We also draw upon personal experience in decorating our own homes, ensuring we have a good eye for design and aesthetic appeal when installing holiday lights.