Lanier's IT Deployment and Desktop Support Serv...

Introduction: I am very customer sensitive. Meaning, I know that the customer is already upset due to their technology issues. I feel I can take a softer approach to first calm them down and then go over the options for repair. I never say no that I can't resolve and issue, If I don't have the answer off the top of my head, I will explain that I have to either look up the answer in my book or consult a colleague. I always ask and answer any other questions that they might have. To let them know I am there to help them. The satisfaction of the smile I get from the customer once the issue is resolved. I love meeting new people. I love to troubleshoot and that is 90% of what I do. There is always something new to learn everyday.