Speedway Moving

Hi Tommi, thank you for your feedback. We’re sorry the experience did not meet your expectations. Our crew did arrive within the scheduled arrival window provided for your move. While we provide estimated move times based on the information available at booking, every move is different and actual time can vary depending on the amount of belongings, stairs, walking distance, loading conditions and other factors. Our crews are expected to work efficiently while also moving safely rather than rushing and risking damage to a customer’s property. We do take your concerns regarding the dresser, walls and furniture seriously, which is why management offered a $200 adjustment to help address those concerns. We appreciate your positive comments about our team being friendly and responsive and regret that the overall experience fell short of your expectations.

Hi Evelyn, we sincerely apologize for the frustration and inconvenience you experienced. An unexpected issue significantly delayed our schedule that day and we regret we were unable to communicate in a more timely fashion. Once it became clear we would not be able to complete your move as scheduled, we contacted you and offered to reschedule. We understand that moving day is stressful and that you were relying on us to be there. We take your feedback seriously and sincerely regret that we fell short of your expectations.