FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rate Schedule Standard Rates and Terms Standard on-site rate is $150.00 per hour. This is subject to a two hour minimum. Our normal standard on-site operating hours are 8:00am to 5:30pm Monday through Friday, non-holidays. On-site support is billed in half hour increments after the first two hours. Phone support will be billed during these hours at a one hour minimum and then, half hour increments. C.O.D. Rate is same as above, but at $140.00 per hour and paid upon completion of work. Standard Home Rate is $150.00 per hour. This is subject to a one hour minimum. Our normal standard on-site operating hours are 8:00 am to 5:30pm Monday through Friday, non-holidays. On-site support is billed in one hour increments. Phone support will be billed during these hours at a one hour minimum and then, half hour increments. Overtime on-site rate is 1.5 x Standard on-site rate. This is subject to a two hour minimum. Overtime hours are 5:30pm - 7:00am Monday through Friday. Overtime hours also include weekends beginning on Friday at 5:30pm and run until Monday 8:00am. On-site support is billed in one hour increments. Phone support will be billed during these hours at a one hour minimum and then, half hour increments. Holiday rate is 2.0 x Standard rate. This is subject to a two hour minimum. A Holiday schedule can be provided upon request. Phone support will be billed during these holidays at a half hour minimum. On-site support is billed in one hour increments. Phone support will be billed during these hours at a one hour minimum and then, half hour increments. Time begins when our representative arrives at your site. Not when we leave our office. We do not charge mileage or a trip charge for 25 miles or less from our 2825 Wilcrest location. We do charge one dollar per mile above 25 miles. We charge a minimum daily rate of $1200.00 for more than 100 miles from our 2825 Wilcrest location + travel expenses incurred. Invoices are sent via email and due upon receipt. Invoices are sent in *.pdf format and viewable using Adobe Acrobat Reader, a free software. Please request if you need assistance or if your policy requires paper copies.
- What is your typical process for working with a new customer?
We discover what the customer currently has, query what they do, learn how their business operates, and suggest the best fit for that company.
- What education and/or training do you have that relates to your work?
We have over 130 certifications in our industry. We have had over a quarter of a million dollars in training and over 30 years of experience to solve your problems promptly and accurately.