FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Texas Quality Plumbing, we believe in upfront, honest pricing—no surprises, no hidden fees. Every job is quoted before we begin so you know exactly what to expect. ✔️ Flat-rate pricing on services (no hourly guessing). ✔️ Free estimates. ✔️ Discounts available for military, seniors, first responders. ✔️ We also offer financing options to make big projects more affordable. Our goal is to give you the best value possible while standing behind our work 100%.
- What is your typical process for working with a new customer?
When working with a new customer, we keep things simple, clear, and professional: Initial Contact – We listen to your needs and ask a few quick questions about your plumbing issue. Scheduling – We set up a convenient appointment time, often the same day. On-Site Evaluation – Our licensed plumber arrives on time, explains the situation, and provides an upfront price. Approval & Work – Once you approve, we complete the work efficiently and clean up afterward. Follow-Up – We review the repair or installation with you, answer questions, and make sure you’re 100% satisfied. We treat every first-time customer like a long-term customer—our goal is to earn your trust for life.
- What education and/or training do you have that relates to your work?
Our team at Texas Quality Plumbing is made up of licensed, insured, and highly trained plumbers with decades of combined experience. ✔️ All of our technicians hold Texas state plumbing licenses and complete ongoing training to stay up to date with the latest codes and technology. ✔️ We invest in training and other customer service programs so our plumbers not only fix the problem but also deliver a 5-star experience. ✔️ Our leadership team has over 20+ years in the plumbing industry, including water heaters, tankless conversions, repiping, gas lines, and commercial plumbing. ✔️ We also provide in-house training every week to ensure consistent quality across all jobs. You’re not just hiring a plumber—you’re hiring a company dedicated to professionalism, craftsmanship, and customer care.