FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Straight forward pricing so you always know what you will pay.
- What is your typical process for working with a new customer?
We begin by assessing your plumbing needs and scheduling a service visit. Our technician then inspects the issue, provides an upfront estimate, completes the work efficiently, and tests everything to ensure it's working correctly. We finish by cleaning the work area, reviewing the completed work with you, and making sure you're completely satisfied before we leave.
- What education and/or training do you have that relates to your work?
Matrix Plumbing has the deepest drain cleaning and leak detection experience derived from years of working with not only homeowners, but most major insurance companies that trust Matrix Plumbing as a preferred vendor.