Superior Service Pros

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Introduction: Here at Superior Service Pros we take great pride in our expertise, quality, and customer service that we provide to meet clients' needs. It is our mission to provide excellent workmanship and 100% customer satisfaction from start to finish. In order to understand the needs and expectations of our clients, we take great care to work and communicate with each one in a professional manner. We don't want to just transform your yard; we want to serve you!

Overview

Hired 6 times

Background checked

8 employees

14 years in business

Payment methods

This pro accepts payments via Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

Featured Projects

97 photos

Sod Installation
Shrub Trimming and Removal

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Very good 4.5

15 reviews

80%

Thumbtack Customer

May 24, 2018

From Google

WORST CUSTOMER SERVICE. Would post ZERO stars, if possible. Service was okay for the first year, but the past few times, have done subpar service at the house. Last month, I had to call the office to have the gate closed and when I called this week about the poor job done on Thursday, they promptly scheduled a free mow for today in an attempt to clean up what they did not do on 5/17/18, and cowardly canceled my service the morning of said free mow via email. All of this done for an elderly, disabled, 50+ year resident of Irving. DISAPPOINTING, to say the least. They will bombard your inbox with specials and seasonal offerings, all the while neglecting to perform what your pay them to do regularly. DO NOT USE THIS BUSINESS.

Superior Service Pros's reply

We are sorry to see this. We always do our best to please each client.

Thumbtack Customer

Oct 25, 2018

From Google

Worst customer service I have ever experienced. Long delays in communication and very unprofessional. I was told Tuesday morning I would be contacted later in the day with a time they would be there on Wednesday and never heard anything. Then at 10 am Wednesday I was told they would be there within the next 2 hours. At 10:22 I stated I would start to head that way. At 11 am I was informed they left. They never contacted me to tell me they arrived. They never inquired about how far away I was which was roughly 5 mins away after rushing to Irving from McKinney. When I mentioned nobody ever scheduled a time with me and commented on the bad customer service the person texting didn't even take the time to respond. Don't waste your time with them. They are nothing but a disappointment.

Superior Service Pros's reply

We apologize for any misunderstanding or confusion. You are NOT a customer of ours, you called on October 24th, requested a 1 time mowing service. We placed you on our schedule the very next day October 25th as a courtesy. You refused to fill out the credit card authorization form, refused to pay online through our website, so we did agree that you would pay upon arrival. You were aware that we did not have a specific time frame of arrival. You agreed to be home when we arrived. You were aware that we would not be servicing you lawn without payment. We are sorry you drove from McKinney to Irving, however our crew members are not allowed to sit and wait for arrival.

Thumbtack Customer

Jul 6, 2019

From Google

Been using them for years. I recommend!

Superior Service Pros's reply

Thanks Christy for the review, we appreciate you.

Thumbtack Customer

Sep 4, 2019

From Google

Highly recommended! We switched from another company to R&R and so glad we did. They consistently do a good job on our yard. On one occasion, they came on a different day, so our gate was locked. They quickly responded to my email and sent the worker back out to do the back yard. It was determined they had a problem with an email notification that did not go out, telling me of the change in day of service. They did a great job communicating with me and responding to my issue. No one will be perfect, but it is at those times when something goes wrong, that you see the true character of a company. This company has high integrity and character and I would recommend them to anyone looking for a reputable service to enhance their curb appeal!

Superior Service Pros's reply

We appreciate your business and we are happy to have you as a customer! - Team R & R

Thumbtack Customer

Nov 28, 2019

From Google

This company mows my neighbors yard. Today the guy busted out my van window. It looks like it was a complete accident but when I called the company so they could do the right thing they told me Unfortunately our insurance will not cover a broken window of a person who is not a customer of ours . The crew member has no knowledge of a broken window. We do apologize Thats it. Instead of taking the high road and doing what is right they took the low road and bowed out like cowards. So if you use this company tell your neighbors to protect their property!!!And by the way even after they replied with taking care of their neighbors I never heard anything else. No offers of paying my deductible. No real sorry. Just a pitiful company.

Superior Service Pros's reply

We are sorry to read this Ben. We always do our best to be courteous, and attentive to both our clients and their neighbors as well.

Credentials

Background Check

Andrea Gould

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer no hidden fees. All rates will be discussed up front, before any service is schedule. We offer discounts for first time clients as well as discounts for special projects.
What is your typical process for working with a new customer?
Client will receive a call right away, to discuss any services. We will offer FREE consultation, if needed, to assess the project.
What education and/or training do you have that relates to your work?
We have over 10 years of experience.

Superior Service Pros

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