Phoenix IT Managed Services
Phoenix IT Managed Services

Phoenix IT Managed Services

Top Pro

Discounts available
Discounts available
$85
estimated cost


Responds in about 12 min

Introduction: We provide a quick turn around on repairs and at the same time we strive to provide excellent quality customer service. Interacting with people, problem solving technical issues, and building a trusting business relationship that make the customer continue to come back. When working with new customers who have computer issues, Phoenix IT Managed Service requests the following information from new customers that require our services: 1. A valid address will be needed to come and assess the issue. 2. If there is an issue with your computer, a diagnostic fee of $75 or more will be needed. 3. As an agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.
Overview

Current Top Pro

Hired 118 times

13 similar jobs done near you

Background checked

5 employees

13 years in business

Payment methods

Cash, Check, Credit card, Square cash app, Zelle

Social media

Facebook

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2021

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

6 photos

Specialties
Computer issue

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Computer type

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

67 reviews

5
97%
4
2%
3
0%
2
0%
1
1%

Read reviews that mention:


pro avatar
Daph W.
Apr 7, 2022
·

Hired on Thumbtack

Hired on Thumbtack

My computer was extremely slow and needed help. As an older IT Support person, I definitely understood Mr. Arnold's concern about my outdated PC with his level of expertise. He explained the.need for a newer model and technology advancements as of 2022. I definitely did not need an upgrade or repairs at this time. Mr. Arnold was very professional, personable, communicable, articulent, and friendly. I shall contact Mr.Arnold for future PC services.

Details: PC • Laptop • Slow computer performance • My home, venue, etc.

Computer Repair
pro avatar
W. r.
Dec 21, 2021
·

Hired on Thumbtack

Hired on Thumbtack

After learning my long time trustworthy computer repair specialist had moved out of town I dreaded the thought of putting on body armor to go out and find a replacement. I did my homework. I interviewed several prospects but it was Luther who stood out. Not only did he answer my questions, but importantly he asked his own. His skill set competency really shined through and this put me at ease that he knew his business. With that said, I hired Luther. We could not be happier. He installed a new Samsung 980 PRO SSD 1TB PCIe hard drive. Start-up functions that took 2.5 minutes are now completed in 20 seconds. He installed additional memory; the memory is doubled. My grandson’s gaming is at all time new levels The system is better than new. We are pleased with the work which Luther completed. The charge was reasonable. We appreciate knowing he is there for us as needed. Thanks Luther. ross j. 12/04/2021

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc.

Computer Repair
pro avatar
David C.
Jul 11, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Luther was very knowledgeable and helped me to find and order the part online. He carefully did the removal and replacement of the power supply box and even provided adjustment for speeding up the computer. Now it works as new.

Details: PC • Desktop • Computer not turning on • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Natasha L.
Jun 10, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Mr. Arnold was amazing and very professional. In addition, he took time to discuss with me best practices when using my laptop. Mr. Luther was very informative, proficient and efficient. I highly recommend this business for any computer service you need. Awesome 5 star experience. Thanks a lot!

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
pro avatar
Joseph Y.
Jun 3, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Awesome experience dealing with Luther and his team from Phoenix IT Managed Services. Will definitely be using him again for my future computer and IT needs.

Details: PC • Desktop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
Credentials
Background Check

Luther Arnold

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors: 1. Hassle-free customer service. 2. What's affordable to the customer. 3. Warranty products that will keep the customer operational. 4. Less downtime.

  • What is your typical process for working with a new customer?

    During our Computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have Computer issues, Phoenix IT requests the following information from new customers that request our services: 1. A valid address will be needed to come and assess the issue. 2. If there is an issue with the computer, a diagnostic fee of $85 will be required. 3. As and agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.

  • What education and/or training do you have that relates to your work?

    Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.

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