Phoenix IT Managed Services
Responds within a day
Hired 7 times
2 similar jobs done near you
12 years in business
Cash, Check, Credit card, Zelle
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
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Customers rated this pro highly for work quality, responsiveness, and professionalism.
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- What should the customer know about your pricing (e.g., discounts, fees)?
Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors: 1. Great customer service. 2. What's affordable to the customer. 3. Warranty products that will keep the customer operational. 4. Less downtime.
- What is your typical process for working with a new customer?
During our TV & Computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have TV & Computer issues, LuTech requests the following information from new customers that request our services: 1. A valid address will be needed to come and assess the issue. Note: If the customer's TV is mounted, it will be required for the customer to unmount their TV. The customer has the option to have LuTech Technology technicians to unmount their TV for them, but there will be a $75 fee to do so. 2. If there is an issue with the Tv or computer, a diagnostic fee of $75 will be required. In return towards the TV, the diagnostic will be applied to the total cost of the repair. 3. As and agreement between the tech and customer, a date and time will be scheduled to return the Tv or computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the Tv or computer will have a guaranteed warranty.
- What education and/or training do you have that relates to your work?
Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.