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Phoenix IT Managed Services
Phoenix IT Managed Services

Phoenix IT Managed Services

Discounts available
Discounts available
$65
starting cost


Select a service
Zip code
Computer issue

Responds within a day

Introduction: We provide a quick turn around on repairs and at the same time we strive to provide excellent customer quality service. Interacting with people, problem solving technical issues, and building a trusting business relationship that make the customer continue to come back. During our tv & computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have tv & computer issues, Phoenix Rising requests the following information from new customers that require our services: 1. A valid address will be needed to come and assess the issue. Note: If the customer's TV is mounted, it will be required for the customer to unmount their TV. The customer has the option to have Phoenix Rising technicians to unmount their tv for them, but there will be a $75 fee to do so. 2. If there is an issue with the tv or computer, a diagnostic fee of $75 will be needed. In return towards the tv, the diagnostic will be applied to the total cost of the repair. 3. As and agreement between the tech and customer, a date and time will be scheduled to return the tv or computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the tv or computer will have a guaranteed warranty.
Overview

Hired 7 times

2 similar jobs done near you

Background checked

5 employees

12 years in business

Payment methods

Cash, Check, Credit card, Zelle

Social media

Facebook

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

5 photos

Specialties
Computer issue

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Computer type

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

10 reviews

5
100%
4
0%
3
0%
2
0%
1
0%

Read reviews that mention:


Jerold D.

Computer Repair

He completely understood the problem and explained it to me in plain English. He went the extra mile to help me make my deadline. A true pro!!!
May 20, 2021
·
Verified
Teresa M.

I am a teacher who works from home, which I always need my internet service and my hardware working. This was my first time using Thumbtack to see if I could get a technician to assist me with my issue. I reached out to several IT companies through the app, but those technicians couldn't figure out my computer issue except for 1 and that was Phoenix IT Managed Services. Through the whole step of the way Mr. Luther explain to me what the issue was and how we were going to resolve the issue. I couldn't' be down on my system for long so we waste no time in getting me back up and operational. In addition, with COVID rapidly going around he was very safe and instructed me on how to "social distance" in my home. I will definitely be recommending him to my neighbors and friends. Job well done Luther!
Dec 9, 2020
Glenn S.

Computer Repair

Knowledgeable and professional in taking care of my desktop issue. Was diligent in correcting my problem and communicated along the process until the job was completed. I would call on him again.
Nov 21, 2020
·
Verified
Renee B.

Computer Repair

Luther did a wonderful job for me. He came back a second time just to make sure the internet guy did his job. Thumbs up for Luther!!
Nov 12, 2020
·
Verified
Tiana B.

Computer Repair

I had a Great experience and would recommend him! 5 Stars
May 24, 2021
·
Verified
Credentials
Background Check

Luther Arnold

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors: 1. Great customer service. 2. What's affordable to the customer. 3. Warranty products that will keep the customer operational. 4. Less downtime.

  • What is your typical process for working with a new customer?

    During our TV & Computer repair process we "Do NOT" initiate "In-home" repairs.... When working with new customers who have TV & Computer issues, LuTech requests the following information from new customers that request our services: 1. A valid address will be needed to come and assess the issue. Note: If the customer's TV is mounted, it will be required for the customer to unmount their TV. The customer has the option to have LuTech Technology technicians to unmount their TV for them, but there will be a $75 fee to do so. 2. If there is an issue with the Tv or computer, a diagnostic fee of $75 will be required. In return towards the TV, the diagnostic will be applied to the total cost of the repair. 3. As and agreement between the tech and customer, a date and time will be scheduled to return the Tv or computer back to the customer's residence. 4. All "new" parts that are ordered in replacing the Tv or computer will have a guaranteed warranty.

  • What education and/or training do you have that relates to your work?

    Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.

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