If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With 17 years in business, we provide fast, reliable computer repair backed by friendly, professional customer service. Our work is guaranteed, and we’re committed to solving your technical issues while building a trusting, long-term relationship.
For on-site service, we’ll confirm your valid address and email so we can visit, diagnose the problem, and send your invoice. Diagnostic fees range from $75–$175 plus travel. Once we’ve assessed your computer, we’ll schedule a clear date and time to return it to your home.
All new parts we order for your repair come with a warranty, so you can feel confident in the work we do.
If you’re having computer issues, contact us to schedule a diagnostic visit and we’ll help you get back up and running as quickly as possible.
Overview
Current Top Pro
Hired 285 times
11 similar jobs done near you
Background checked
6 employees
17 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2022
2021
Services offered
Computer issue
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
148 reviews
5
97%
4
2%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Doug H.
Jun 21, 2026
•
Hired on Thumbtack
Phoenix was on time and worked miracles with my computer. Every issue I had was immediately identified and addressed. He will be my “go to guy” for any future IT issues.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
Computer Repair
Randall C.
May 26, 2026
•
Hired on Thumbtack
I called Mr. Arnold on a Sunday morning during a holiday weekend, and he came to my home within 3 hours to restore my infected computers. He was both knowledgeable and extremely professional in handling his business. I was completely satisfied, and highly recommend his service.
Details: PC • Laptop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Brenda K.
3 weeks ago
•
Hired on Thumbtack
I had the most AMAZING IT-Tech ever, Luther Arnold! This young man was personable, professional, and was waaay knowledgeable -- he knew his stuff and his communication skills were on point!! ... My system was quite outdated. Plus I'd received notification that MS Word will be discontinuing 365 on 10/01. I was mortified at the thought of having to save all my files to .pdf or lose them. I felt totally lost. Let me shout, "Luther showed-up and showed-out!" ... What I especially loved was observing him "ponder" and "analyze" the task at hand, and there was much to do.
Luther's approach from the beginning through the finale was effective and expedient. In my opinion, no one could have done the job better at an amazing price. ... Thank you Luther.
Details: PC • Desktop • Slow computer performance • My home, venue, etc.
Computer Repair
Brandye R.
Feb 27, 2026
•
Hired on Thumbtack
Mr Arnold responded very quickly and was on time for the appointment we set. Was very professional and fixed my son's computer very quickly and with ease. He also explain what he was doing along the way and as well as answering any questions my son had. Would definitely use again!
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Clyde C.
3 weeks ago
•
Hired on Thumbtack
LUTHER, THANK YOU FOR COMING OUT TO FIX MY CAMERA AND THANK YOU FOR RESEARCHING ON GETTING ME A NEW KEYBOARD. I LOOK FORWARD TO WORKING WITH YOU AGAIN IN THE FUTURE.
SINCERELY,
CLYDE
Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc.
Computer Repair
Credentials
Background Check
Luther Arnold
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Phoenix IT Managed Services offer affordable pricing according to what's on the technical market today. We also base our pricing off of 4 factors:
1. Hassle-free customer service.
2. What's affordable to the customer.
3. Warranty products that will keep the customer operational.
4. Less downtime.
What is your typical process for working with a new customer?
During our Computer repair process we "Do NOT" initiate "In-home" repairs....
When working with new customers who have Computer issues, Phoenix IT requests the following information from new customers that request our services:
1. A valid address will be needed to come and assess the issue.
2. If there is an issue with the computer, a diagnostic fee of $95 - $135 plus travel will be required.
3. As an agreement between the tech and customer, a date and time will be scheduled to return the computer back to the customer's residence.
4. All "new" parts that are ordered in replacing the computer will have a guaranteed warranty.
What education and/or training do you have that relates to your work?
Attained A+ and CCENT certifications in computers and building networks. I have 2 Masters that relate to Management Information Systems (MIS) and Technical Business Management (BA). In my experience of being in Information Technology for 16 years I have work with banks like: Wells Fargo, Chase, and Bank of America in upgrading their banking systems. I have worked in both the Oil & Gas and Healthcare industries where I have work with phone systems, Cisco networks, building computers, monitor CCTV systems, and doing monthly maintenance on technical devices.
