FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing with no hidden fees. We proudly offer a 10% discount to veterans, active duty military members, police officers, nurses, paramedics, and firefighters with valid ID. We also offer a 5% same-day decision discount if you choose to move forward with our quote on the same day it's provided. Our goal is to provide high-quality work at the right price, with added savings for those who serve our communities.
- What is your typical process for working with a new customer?
1. Initial Contact – We’ll gather basic info about your project, schedule an on-site inspection, and chat about your goals (roof repair, full replacement, remodel, insurance claim, etc.). 2. Comprehensive Inspection & Report – Our licensed team conducts a detailed inspection—roof, gutters, siding—identifying any damage or potential issues. We follow up with a report that includes photos and recommendations. 3. Customized Estimate & Options – We provide an itemized estimate explaining pricing, timelines, materials (asphalt shingles, architectural shingles, metal roofing, etc.), and warranty options. You also get help choosing colors and materials that align with your aesthetic and budget. 4. Finalizing Insurance & Contract Details – If you’re making an insurance claim, we'll assist in coordinating with your adjuster and ensure the scope is accurate. Once approved, we finalize the contract—timeline, payment schedule, permitting, and financing if needed. 5. Scheduling & Material Procurement – With color choices and insurance scope locked in, we place material orders and set a convenient start date. 6. Project Execution & Daily Walk‑Throughs – On installation day, our crew arrives on time, performs the work professionally, and keeps you informed throughout. We clean up thoroughly and conduct a walkthrough with you to confirm satisfaction. 7. Final Inspection & Follow‑Up – After completion, we conduct a final quality inspection to ensure everything meets industry standards and your expectations. We register any applicable warranties and confirm that you're completely satisfied.
- What education and/or training do you have that relates to your work?
Our team brings a strong combination of hands-on experience and formal training. The owner has over 5 years of in-field experience working on residential and commercial projects, including both insurance claim work and cash-funded remodels or roof replacements. The VP of Operations holds a Google certification in Project Management, ensuring our projects are well-organized, efficiently executed, and clearly communicated from start to finish. Together, we’ve successfully managed projects ranging from small repairs to large-scale builds valued at up to $450,000, always with a focus on quality, transparency, and customer satisfaction.