FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee is $69 — and it's applied in full toward your repair. If we fix it, you never pay the fee separately. We diagnose first, then give you the exact price before any work begins. No hidden charges, no upselling parts you don't need. If a repair doesn't make financial sense for your appliance, we'll tell you straight instead of taking your money. Every repair is backed by a warranty on parts and labor. Same-day service available in most cases across Fort Worth, Keller and the surrounding DFW area.
- What is your typical process for working with a new customer?
First, the customer contacts us with a description of the appliance issue. We schedule a convenient appointment, often the same day or the next day. Our technician arrives, performs a professional diagnosis, and explains the problem along with the repair options and price. If the customer approves the repair, we complete the repair as quickly as possible. Many repairs can be completed during the same visit. Our goal is to make the process simple, fast, and stress-free.
- What education and/or training do you have that relates to your work?
Our technician has years of hands-on experience repairing household appliances from all major brands. We specialize in diagnosing and repairing refrigerators, washers, dryers, dishwashers, ovens, stoves, and microwaves. Through years of real-world repair work, we have developed strong diagnostic skills that allow us to quickly identify problems and provide reliable solutions. We stay up to date with modern appliance technologies and focus on delivering high-quality and dependable repair service.