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Check Thier reviews if they have good reviews then they will do a good job for you. Make sure they are using professional equipment.
Pro Console Repair
Introduction: We are a local veteran operated business with over 15 years of electronic experience. We are not some strangers who only email you once or twice and disappear over the night. Bring electronic device problems to us, and we will help you fix the problems at an affordable price.
I like the satisfaction of know i did a great job on a customers console and saved them money while doing so.
Overview
Hired 12 times
3 employees
13 years in business
Payment methods
Ask this pro about their preferred payment method.
Featured Projects
2 photos
Specialties
Computer type
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Computer issue
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Reviews
3.1
8 reviews
5
50%
4
0%
3
0%
2
13%
1
37%
Kirk H.
Sep 25, 2012
I paid $90 dollars for them to fix the YLOD for my ps3 and to clean the system. I thought this was a fair rate and they even got it back to me the same day. The only problem i had and major one indeed was that when I got home, not even 30 minutes after having the ps3 turned on, did it go back to having the YLOD. I eventually turned it back off for a few minutes and it started to work again. I'm just afraid that it will stop working within a week. Might as well buy a new system instead of going back and paying for gas and having the PS3 break down again. Maybe it's just because its the first model of the PS3, regardless I was frustrated and disappointed that it was invective. According to Pro Console Repair I was in the 5% failure rate though, maybe your system will be a success story.
Justin M.
Jun 14, 2014
THE ABSOLUTE WORST!!!!I was quoted over the phone TWICE, that a simple repair on my 7 year old son's PS3 slim was going to be $60. However, when I arrived at their store they charged me $90. I had promised my son I would get it repaired that weekend, so I was stuck paying the $90. They informed me it should be done by the end of that day which was a Friday, but when I had to call them "SATURDAY" they then said it would be done within 2 hours. But, about an hour later a girl called me and said It wouldn't be ready until sometime on MONDAY, because they had "RUN OUT" of laser eyes for the PS3's.HORRIBLE!!! TOTAL SCAMMERS!!! STAY AWAY, STAY FAR FAR AWAY..............
Lindsey T.
Feb 3, 2016
Supporting local businesses is important to me, so I hate to have to leave such a negative review for one. Unfortunately, Pro Console Repair performed unforgivably terrible and seems to show little, if any, remorse for it. Please save yourself the frustration and anxiety of dealing with this company!! Here is how they run their business:
My son broke his Nintendo 3DS. I told him that if he wanted it repaired, he would have to save his allowance money for the repairs. We called around for quotes. Pro Console Repair quoted us a price of $50, which seemed fair. The next day (1/5/16) when we arrived at their store, the price jumped to $60. I didnt think much of it at the time. The lady behind the counter said that it should be done by that Friday (1/8/16). Friday came, and by that afternoon, I still had not received any form of communication from Pro Console Repair. I called and was told that the part needed for the repair had not arrived, and that the 3DS should be ready the following Wednesday (1/13/16).
Wednesday came and went without a single word from Pro Console Repair. Finally, that Friday (1/15/16) I called them. They said that the part had STILL not come in and that the 3DS would now not be ready until the following Tuesday or Wednesday.
We went out of town and did not return until Thursday (1/21/16). Again, I had heard nothing from Pro Console Repair, so I called them. The 3DS was still NOT done. They said it would be ready later that day, or the next business day. Again, it was NOT done.
I filed a complaint with the BBB, and it was ONLY after Pro Console Repair had received that complaint that they bothered to call me. When they called, I was told that the part originally thought to be the problem was fine, and that another part was causing the issue. They apologized for the delay, and (wait for it) informed me that I should be the one calling them to check to see if they were doing the work I paid them for. They should not have to call me, and they didnt want to call me because they were just too busy. At least the owner was aware that they had taken way too long for the repair, so he was willing to complete the repair on his dime and refund the $50 I had paid for the deposit. They said that the 3DS would be done Friday January 29th. I figured that surely they wouldnt mess this deadline up
The 3DS was NOT ready on Friday January 29th as promised. (I should also note here that I again called them, not the other way around.) They said the new part they needed to complete this new repair was still not in. They hoped to have the 3DS done by Monday or Tuesday.
They called (yay!) me Tuesday to let me know it was ready. When I went to pick it up this morning (Wednesday February 3rd) the guy said that the 3DS had in fact NOT been done the day before. Some other part broke and he had to go across town to find a replacement. Of course, they had not called to let me know this, so I am glad that I hadnt been available to pick up the 3DS the day before, when it was supposedly ready.
The owner was true to his word and refunded my money. I was disappointed that while I was in the store, he never bothered to reiterate how terribly sorry he was or to try to reassure me that this sort of thing never happens. The way he acted, it felt more like this is a common problem that they have.
Furthermore, the 3DS seemed to work at first, but less than hour after arriving home, the exact same problem is happening again. So we wasted almost a month (29 days) of our time for a repair that still needs to be done!!
I also noticed, while on the Better Business Bureau website, one of the complaints against Pro Console Repair also talks about being told one thing was wrong when in fact something else altogether was going on. Pro Console repair kept that poor persons money, so perhaps I should be thankful I received a refund.
Please take your repairs elsewhere! There are several other electronic repair places in the area that are also local businesses.
James S.
Oct 1, 2011
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Hired on Thumbtack
Hired on Thumbtack
Highly recommended. They helped me out with another issue on my PS3 and did not even charge me for the parts or that portion of the repair. They respond very quick to emails. I will definitally use them again.
Garry B.
Jan 10, 2012
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Hired on Thumbtack
Hired on Thumbtack
Outstanding experience. They fixed my XBox in only 3 or 4 hours and I was back in action and the price was very fair. I will not only use them again if needed but will recommend them to others. Garry