Polished Cleaning Services, LLC
About this pro
10 years in business
133 hires on Thumbtack
Amazing service & company! I found them on Yelp, and am so glad they service my area! I was looking for deep clean service, and then somebody to clean my house monthly. I needed a company to clean my house (with very short notice) before a party i had on the weekend, and they were able to fit me in that same week! They even brought in multiple women to insure it get's done in a timely manner. One of the ladies even played with my dog outside for a minute - which means a lot because i was worried about him being outside in this hot weather (my choice for my pups to be outside - they didn't mind if the dogs were inside). They did an amazing job with the clean! I'm so glad i finally found a company that I trust to clean my home every month (and they bring their own cleaning supplies!). Everybody I spoke to was super friendly. Very impressed with this company. Keep up the good work ladies! I will recommend this company to everybody looking for service!Jun 8, 2018
I would not recommend using this company. There were times when the girls cleaning would "forget" to dust entire rooms. They also forgot to make the master bed one time. They shove things in the closet as if my kid were cleaning. I don't think their products worked well because my bathroom would get mildew a week after the clean. Their workers lied about my house and the company backed them, after I offered to confront any lie. I would hate to ever need to make a claim on their insurance, I don't think they would back the customer. There are many other companies out there that will treat their customers better.May 10, 2016Verified
Polished Cleaning Services cleaned my 3-bedroom and 1 office by Irena. She does a very good job with good detail. - DeloresMar 3, 2016Verified
Great job! We had a scheduling snafu on my end and I needed to change the cleaning with very short notice. The change was accommodated wonderfully. Because I'd changed the cleaning (a move-out) to a Saturday there was some problem with the cleaner first schedule. The company worked hard to find me someone, kept me in the loop and the team that arrived did an outstanding and efficient job. Highly recommend.Dec 28, 2014VerifiedJennifer H.'s reply
Thanks so much for your kind words! We were so pleased to be able to accommodate the last minute schedule change and are thrilled that you were pleased with our cleaning services. We hope that you will give us a call should you ever need us again for anything!
Not pleased with the service. House not fully cleaned. Would not recommend service.Dec 16, 2014VerifiedJennifer H.'s reply
Thank you for calling us after your initial cleaning and bringing your concerns to our attention. Your feedback has truly been taken to heart and has already been used as an outstanding training tool to strengthen the quality of our work. According to our records, we happily completed a re-clean of the areas that you had concerns with but were unsuccessful in our attempts to contact you in an effort to make sure you were pleased with the outcome following that re-clean. We always strive to impress each and every client and assure you that your concerns were taken very seriously. We truly appreciate your past business with us and would love a second chance to provide you with the exceptional service that our clients have grown to love!
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- How did you get started doing this type of work?Our roots are in residential cleaning which was started in 2008 by owner, Jennifer Hopkins. Her passion for treating the people who work for her right is what inspired the business. If you treat your people right, success will follow in whatever you do.
- What advice would you give a customer looking to hire a provider in your area of work?Polished Cleaning Services is a group of dedicated professionals ready to give you that helping hand you need. Make sure that whomever you decide to use is a true professional that comes with references and conducts background checks on any staff they use. We would be happy to discuss any questions you have about a service provider who you are thinking about using or are currently using. After all, we've been doing this awhile now!
- What questions should customers think through before talking to professionals about their project?How truly hard our people work. We have an amazing group of people who care about our business and our clients.