Polished Cleaning Services, LLC

Keller, TX

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About this pro

How does your service stand out?

We care about each and every client and customer service is our passion! Please take a quick look at our reviews. Helping our client's is our top priority. Whether it's an emergency flood at 2 AM or helping to relieve a families stress by cleaning their home each week, we are here to help. It's our pleasure to serve our client's.

What do you enjoy about the work you do?

Our professionals get to give immediate help to our client's. We can see the relief on their faces the moment we arrive.

Location

Keller, TX 76244

Years in business

9

Number of employees

20

Times hired on Thumbtack

135

Reviews

42 Reviews
  • Deborah M. Aug 10, 2017
    Polished Cleaning is a great cleaning service. Everyone I dealt with were friendly and courteous. They did an amazing job with the cleaning. Even my husband remarked on how everything shined in the bathrooms.
  • Caitlyn J. Mar 23, 2017
    Amazing from beginning to end
    Absolutely love Polished Cleaning! Impeccable customer service. The ladies are professional and did a complete and thorough cleaning. I couldn't be happier with the company as a whole. Thank you for making the choice of getting a cleaning company easy!
  • Nicole T. Feb 7, 2017
    Junk Removal
    Verified Review
    Good
  • Claudia M. Sep 26, 2016
    House cleaning
    Great service! SHowed up on time, did everything I asked!
  • Suzie S. Sep 8, 2016
    Very happy with service!
    Maid service was excellent! My home looks great!
  • Colleen K. May 31, 2016
    Angelica & Stephanie with Polished Cleaning did a wonderful job cleaning out home. This is the first time we've hired a cleaning service and it most certainly won't be the last time we call on them to help us out. It truly looks & feels as if we just moved in!
  • Heather F. May 10, 2016
    House Cleaning (One Time)
    Verified Review
    I would not recommend using this company. There were times when the girls cleaning would "forget" to dust entire rooms. They also forgot to make the master bed one time. They shove things in the closet as if my kid were cleaning. I don't think their products worked well because my bathroom would get mildew a week after the clean. Their workers lied about my house and the company backed them, after I offered to confront any lie. I would hate to ever need to make a claim on their insurance, I don't think they would back the customer. There are many other companies out there that will treat their customers better.
  • Jen F. Apr 22, 2016
    House Cleaning (One Time)
    Verified Review
    They made my house so clean. I love them😊😊
  • Lizette W. Mar 14, 2016
    I have used Polished Cleaning consistently for the past 2 years and have had nothing but wonderful experiences with them cleaning my house every time. I trust the cleaning staff 100%, in fact I try and make it a point not to be home when they come so that I am not in their way. Anna who works in the office and does the scheduling, is wonderful and very accommodating with me and my schedule changes and special requests. I would highly recommend Polished Cleaning and their staff. My house has never looked better and I would never want to live without them!!
  • Delores S. Mar 3, 2016
    House Cleaning (One Time)
    Verified Review
    Polished Cleaning Services cleaned my 3-bedroom and 1 office by Irena. She does a very good job with good detail. - Delores
  • Susan R. Feb 5, 2016
    Two polite, professional and diligent young women went above and beyond my expectations in cleaning my home. I recommend this company without reservations.
  • COURTNEY L. Nov 22, 2015
    I have thoroughly enjoyed working with Anna and rest of the Polished Cleaning crew. I worked with them long distance (I'm in Florida) to arrange for cleaning services for my mother-in-law who just had surgery and wasn't mobile. They were very responsive and patient in all the back and forth to arrange for the cleanings. My mother-in-law has also been very impressed with the quality of cleanings (and that says a lot coming from her!). But what impressed me most was the honesty - my mother-in-law keeps a very clean house and they actually told her that instead of a cleaning every 2 weeks, she really only needed once every 3 weeks. Polished cleaning services is a company that isn't just out to make a buck, but strives on loyalty and customer service. I highly recommend!
  • Jantz G. Nov 5, 2015
    Professionals! We just recently started using Polished and they're great. This is truly a professional cleaning business without the crazy prices. We're inundated with door hangers and business cards of cleaning services that consist of mother daughter or sister combo teams that routinely have scheduling conflicts or other little problems. With Polished cleaning you have a true cleaning business at work for you that is very thorough and organized. They're committed to doing the best job out there and have GREAT rates too! Keep up the good work.
  • Tawny L. Oct 12, 2015
    House Cleaning (One Time)
    Verified Review
  • Tawny L. Oct 8, 2015
    The ladies did an amazing job
  • Keith D. Jun 13, 2015
    House Cleaning (One Time)
    Verified Review
  • Joe R. Feb 4, 2015
    House Cleaning (One Time)
    Verified Review
  • Steph G. Dec 28, 2014
    House Cleaning (One Time)
    Verified Review
    Great job! We had a scheduling snafu on my end and I needed to change the cleaning with very short notice. The change was accommodated wonderfully. Because I'd changed the cleaning (a move-out) to a Saturday there was some problem with the cleaner first schedule. The company worked hard to find me someone, kept me in the loop and the team that arrived did an outstanding and efficient job. Highly recommend.
    Polished C. Dec 31, 2014

    Thanks so much for your kind words! We were so pleased to be able to accommodate the last minute schedule change and are thrilled that you were pleased with our cleaning services. We hope that you will give us a call should you ever need us again for anything!

  • Susan W. Dec 16, 2014
    House Cleaning (One Time)
    Verified Review
    Not pleased with the service. House not fully cleaned. Would not recommend service.
    Polished C. Dec 31, 2014

    Thank you for calling us after your initial cleaning and bringing your concerns to our attention. Your feedback has truly been taken to heart and has already been used as an outstanding training tool to strengthen the quality of our work. According to our records, we happily completed a re-clean of the areas that you had concerns with but were unsuccessful in our attempts to contact you in an effort to make sure you were pleased with the outcome following that re-clean. We always strive to impress each and every client and assure you that your concerns were taken very seriously. We truly appreciate your past business with us and would love a second chance to provide you with the exceptional service that our clients have grown to love!

  • Jessica C. Nov 24, 2014
    House Cleaning (One Time)
    Verified Review
    They completed a move in clean for our newly purchased home. We were very satsified with their work! I would hire them again! They were great to work with in scheduling the cleaning and very accomodating with our last minute changes. Dont hire anyone else!
    Polished C. Dec 10, 2014

    Thank you for your great review! We work really hard to provide outstanding service and we're glad to hear that our efforts paid off! We truly appreciate your business and hope that you will think of us if you should need any of our services in the future.

  • Rick P. Nov 20, 2014
    House Cleaning (One Time)
    Verified Review
    Outstanding service! Another cleaner cancelled at the last minute; they worked with me to get a cleaning team to the house outside the normal schedule. The team that cleaned the house was quick and efficient.
    Polished C. Dec 10, 2014

    Wow - what a wonderful review! Thank you so much!! We always strive to go above and beyond for our clients and are thrilled to hear that you were pleased with our service. We hope to hear from you again soon!

  • Andrea C. Nov 18, 2014
    Junk Removal
    Verified Review
    Very prompt, very professional. Work was completed in a very timely manner. We would definitely recommend this company.
    Polished C. Dec 10, 2014

    Thank you for your kind words! We hope to work with you again very soon.

  • Lee A. Nov 7, 2014
    House Cleaning (One Time)
    Verified Review
    Awesome first clean! Really impressed with the customer service u guys have shown. U r very attentive to the customer and I greatly appreciate. The only thing that wasn't done was one of the twin beds in the game room was not made. But overall I am very pleased!
    Polished C. Dec 10, 2014

    We're glad to hear that you were so pleased with our service and hope that you continue to be impressed with our work. Thank you for your review!

  • Lisa B. Nov 6, 2014
    Junk Removal
    Verified Review
  • Steven L. Oct 30, 2014
    Pressure Washing
    Verified Review
  • Jeff H. Oct 8, 2014
    Junk Removal
    Verified Review
    Polished Cleaning cleaned and removed the yard waste fully
    Polished C. Oct 15, 2014

    We really appreciate you taking the time review us and hope that you'll think of us again very soon!

  • Pamela M. Sep 29, 2014
    Junk Removal
    Verified Review
  • Anthony W. Sep 26, 2014
    Junk Removal
    Verified Review
  • Marty P. Sep 16, 2014
    Junk Removal
    Verified Review
  • James O. Aug 26, 2014
    Junk Removal
    Verified Review
    Trash pick up demo ceramic tile. Very heavy. Loaded and clean up in less than an hour. Saved my back.
  • Barbara C. Aug 21, 2014
    Junk Removal
    Verified Review
  • Paige J. Jul 15, 2014
    House Cleaning (One Time)
    Verified Review
  • Christine L. Jun 15, 2014
    House Cleaning (One Time)
    Verified Review
    Wonderful to have such excellent service. Well worth the money.
    Polished C. Jul 11, 2014

    Thank you Christine!

  • Laura C. Jun 3, 2014
    House Cleaning (One Time)
    Verified Review
    My conversations and communications between Bre and Jenn were great. They were always friendly, prompt and because of their quick resolve, that is why I am giving 2 stars. I hired Polished Cleaning for their cleaning services though, and not phone conversations. The lack of services provided, but paid for deserves a 1 star review. I paid for a move out clean to be done while I was away from my home. When I returned, I actually thought there was some miscommunication and that no one showed up. The only indication of any cleaning service was my tubbeing semi cleaned. Nothing, and I TRULY mean NOTHING else was done. The floors were never touched, nor was a counter top, window, door, drawer... just nothing that would even be done in a very basic and standard generic 30 min cleaning. I emailed immediately since it was over a holiday weekend and then my husband spoke with them and they politely refunded only the cleaners charge. It was a 75% refund, which would've indicated that 25% of the work had been done. Instead of continuing the ordeal, we accepted our losses and worked an extra 3 nights with a loss of sleep to adequately prepare for the move out instead of being able to depend on the people who'd been hired. Again, Bre and Jenn were as nice as could be, but there was no service received and it cost us $60 to do the work ourselves anyways.
    Polished C. Jun 4, 2014

    Thank you for your feedback Laura. Our services are always 100% guaranteed and we are sorry that the cleaning was not to your satisfaction. We did offer to immediately come back and re-clean everything but completely understand that did not work for your schedule. We had hoped the almost full refund was a workable resolution for you. Again, thank you and we will of course use this experience to grow and counsel our Cleaning Professionals accordingly.

  • Jennifer S. Jun 3, 2014
    House Cleaning (One Time)
    Verified Review
    Company was professional in terms of signing up for service however the cleaning itself was anything but detailed. They also did the surprise extra $75 cost when they arrived because I requested for my base boards to be cleaned. They claimed that wiping them down with a rag vs dusting them would be an extra charge. I didn't know that dusting base boards got base boards even clean. I went ahead and paid it thinking that at least I would get a droop deep clean. Not the case at all - shutters were not dusted pictures on walls were not dusted off, part of entry way floor not even touched. They did resend someone out to clean which I appreciate ( but honestly expected for what I paid and didn't received service ). Our house is brand new and cleaning staff commented on the cleanliness of our home. I thoroughly explained my expectations and that it's dusty more than anything. Overall very inexperienced, not detail oriented at all and if u expect a consistent good cleaning at least for me this is not the group to that can deliver.
    Polished C. Jun 4, 2014

    Thank you for your review Jennifer. We hate to hear that you had such a bad first experience with us. Thank you for recognizing our attempts to remedy the situation with the re-clean. As always, clients like you help us to stay on our toes and recognize where we need a little work.

  • Lori R. Jun 2, 2014
    House Cleaning (One Time)
    Verified Review
    Set up for the service was quick and easy. They were very accommodating. They showed up right on time, did the job, and left a clean house. We are very pleased!
    Polished C. Jun 2, 2014

    Lori-Thank you for your review and we are excited to work with your father!

  • Kristin J. May 30, 2014
    House Cleaning (One Time)
    Verified Review
    I was very excited because I thought I had finally found a good service because the initial person I talked to on the phone was very nice. However the first time they cleaned my house it smelt nice but it looked like the quick clean I do before guests come over. I noticed all of my stuff was in the exact same place as it was before they came--odd but let it go. Second time I came home to dust balls between my tv stand and wall, you could tell that the chairs under the kitchen table had not been moved to clean under, I took a bath to notice dust on my counters, and even a spot on my toilet. I called which I had doing because I never complain but there were too many things wrong. I let her send out her "A" team (shouldn't they all be "A" team?). I had to be home while they came out to reclean it. That is when I noticed that they use a swifter to clean the floors--disappointing, that is not the deep clean I want. These girls were very nice but while I was talking to them about how the other team didn't sweep or do anything under my kitchen table, I was shocked to see she didn't either. I am telling her my complaint and she still doesn't move the chairs. The reason all of my stuff was magically in the exact same place??? They do not move anything--and I hardly have any knickknacks. That and the swifter was it for me. This company gives out coupons which is a great idea. To get the coupons they ask you to write a review. I believe that is why they have so many good reviews--people want the coupons---it's genius. I would never suggest this company to anyone.
    Polished C. Jun 2, 2014

    Kristin-we appreciate your review and are so happy to hear you were pleased!

  • Sue H. May 29, 2014
    House Cleaning (One Time)
    Verified Review
    Excellent job on the first cleaning. They've cleaned for. Me twice and I have been very pleased.
    Polished C. Jun 2, 2014

    Thank you, thank you Sue!

  • Brandi L. May 8, 2014
    House Cleaning (One Time)
    Verified Review
    These ladies came in like rock stars. I felt a difference just walking in the house. I tried someone else from thumbtack before this group and it did not work out. I wish I would have started with Polished Cleaning Service all along. They are completing weekly service for my family and I could not be happier. They brought everything they needed and did an excellent job. Thanks Polished Cleaning!
    Polished C. May 8, 2014

    Brandi- Thank you so much for taking the time to review Polished. We look forward to working with you and truly appreciate your business!

  • Kathleen B. Feb 25, 2014
    House Cleaning (One Time)
    Verified Review
    I've had the year from hell and my house suffered the most. The cleaning person just left and I have the biggest smile on my face. She worked so hard and preformed a miracle- my bathrooms gleam and my floors are spotless
    Polished C. May 8, 2014

    Kathleen- We so appreciate you taking the time to review Polished. It was our pleasure to work with you and we are very happy to hear that we were able to give you some relief during this rough year. Thank you and we hope you will think of Polished in the future.

  • Sherri S. Jan 19, 2014
    House Cleaning (One Time)
    Verified Review
    They came and did what they were hired to do. I was pleased with their services.
    Polished C. May 8, 2014

    Thank you Alex! We hope to hear from you again soon.

  • Vance H. Oct 24, 2013
    House Cleaning (One Time)
    Verified Review
    The cleaners were very nice ladies and did a great job!

Q&A

How did you get started doing this type of work?
Our roots are in residential cleaning which was started in 2008 by owner, Jennifer Hopkins. Her passion for treating the people who work for her right is what inspired the business. If you treat your people right, success will follow in whatever you do.
What advice would you give a customer looking to hire a provider in your area of work?
Polished Cleaning Services is a group of dedicated professionals ready to give you that helping hand you need. Make sure that whomever you decide to use is a true professional that comes with references and conducts background checks on any staff they use. We would be happy to discuss any questions you have about a service provider who you are thinking about using or are currently using. After all, we've been doing this awhile now!
What questions should customers think through before talking to professionals about their project?
How truly hard our people work. We have an amazing group of people who care about our business and our clients.