|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
About this pro
3 years in business
178 hires on Thumbtack
The cleaning crew was punctual, professional and quick to do their job. They couldn't clean the Viking oven since it was a self cleaning system that could be damaged by their chemicals so that was a bummer but I appreciated the notice a head of time.Jun 21, 2017Bassey O.'s reply
thanks for the review
Very good. Did a great job as we hadn't had anyone in a while come to clean!May 23, 2017VerifiedBassey O.'s reply
thanks for the review
It was ok. Great online scheduling features. Convenient. Not so thorough of a clean. I think I'm sticking with individuals instead of companies. They tend to be a little more consistent and thorough. Really nice group of people but a bit more than I want to pay for the level of clean I got.Jan 25, 2017VerifiedBassey O.'s reply
Thanks for your review. I have gone back to review the services that was for your home. I believe you were at the house at the time service was completed and everything was a thumbs up. Apologize that you feel that our charge was not commensurate with the services provided. However, we clearly stated that your monthly cleaning was just standard cleaning. At the time, due to the low rate that we charge, some 1st time customers are required to pay initial cleaning surcharge depending on the size of the house. Based on such understanding, we went forward and scheduled your first cleaning. We were only able to provide only one service to you because you keep rescheduling the monthly service. we never had opportunity to offer another service. Your rate would have been reduced to agreed monthly service charge. However, I do appreciate your honest feedback. we always look
So far so good! The quality of cleaning is high, and there has been good attention to detail. I am also impressed with the communication from the cleaners and the office. We are pleased.Jan 21, 2017VerifiedBassey O.'s reply
Thanks for the opportunity to work with you. Looking forward to a lasting service
My regular cleaner was out of the country and her return was delayed. I had family coming and needed a regular cleaning on short notice. I was also attending a local conference, so meeting new cleaners meant missing part of it. Simon worked with my schedule to minimize my time away from the conference. The girls who came to clean were very friendly and easy to work with. They did a great job cleaning all the spaces I asked, paying particular attention to the bedroom and bathroom where my guests were staying. I highly recommend this service.Jan 10, 2017VerifiedBassey O.'s reply
I was a great pleasure to be able to work with you at the time in which our service meant so much for you. Thanks.
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- What should the customer know about your pricing (e.g., discounts, fees)?Our prices is based on square footage of your home. One more way we are simplifying our customers life. No need wonder if all areas of your home will be cleaned. Our one price strategy covers every inch of your home. Go to zillow.com to find out size of your house if you do not already know it.
- What is your typical process for working with a new customer?We get to understand our clients, their needs, their aspiration. Although our process works, we do understand that sometimes cleaning is individual perception. We get to know what is important to them and we strive to meet those needs in addition to our 59 point cleaning process check list.
- What education and/or training do you have that relates to your work?The owners went through a week long training with College of Residential Employees (CORE), train the trainers class. Our employee undergo our 2 days our cleaning process training. In addition, All employees are mandated to take 2 hours of paid continuous training. Besides all of these, each of our employees are asked to donate 1 hour of their time monthly to charity. We use those consolidated hours to provide Free home cleaning for our Heroes, our cancer survivors, or those who could use a clean home in our community.