Servirep Appliance Repair
Hired 2 times
15 years in business
Photos and Videos
8 photos and 3 videos
Appliance Repair or Maintenance
Robert from Servipro provided excellent service. He responded quickly to my estimate request, worked with me on the diagnosis of 2 refrigerators and explained the repair quote in detail. He was very professional with years of appliance repair and even threw in some painting tips as we are working on the house post-Harvey flooding. The second trip to do the repairs once the parts were in was just as professional. I would definitely call him again.Oct 10, 2017Verified
Fernando was very detailed and tried his best to salvage as many part as possible to fix the cooktop.Oct 10, 2017
Had a few issues.....but the company.was on it on time on budget.... ..will keep them on speed dail.....good work.... Thank you.Oct 10, 2017
Excellent service and reliable!Oct 10, 2017
Appliance Repair or MaintenanceSep 21, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?The prices for APPLIANCE REPAIR SERVICE, which applies "Servirep Appliance Repair" are competitive and adjusted to the real possibilities of the customer, as well as adapted to the development of the market. Logically the company can not give an estimate for an Appliance Repair Service without first performing a technical diagnosis in the unit. Therefore, the customer will pay to start a "Service Fee" for the visit, witch is FREE with the repair. Service Fee rate depends on the type of appliance, because it is not the same to perform an appliance repair service for example: for a washing machine, a refrigerator, a dishwasher or a window air conditioner. This "Service Fee" (whose value will always be reasonable) applies as "DEDUCTIBLE" in the appliance repair service. That is, if the customer decides to repair, the service fee will be deducted for the final price. Then we can say: SERVICE FEE IS FREE WITH THE REPAIR!!! The company also has a VIP Program for customers who hire our appliance repair service for the Third time or refer the third person company, which consists of a discount from 10% OFF of the final price of the repair.
- What is your typical process for working with a new customer?The company makes appointments to perform the appliance repair service at the customer's house, with a time frame that we try to meet punctually. Once the technician be on the way the customer will always be notified about half an hour before... If for any inconvenience the technician needs more time, the technician will notify the client giving the possibility to the client to reschedule or wait a little more preferably. Once at customer's home the technician will verify that the characteristics of the unit offered by the client match the information we have and fill in a form that will be signed by the customer as an authorization to perform the Appliance Repair Service on the failed unit. The technician will check the appliance and inform the customer the cost of the repair and the procedure to follow in his case, avoiding unpleasant surprises to the client. If the customer accepts the price of the repair the Service Fee that he had to pay at the technician arrival will be discounted
- What education and/or training do you have that relates to your work?This company is a member of PSA "Professional Service Association" one of the most important organizations in United States Appliance Repair Service. Our technicians have certificate of courses and training offered by PSA to work in washing machines, refrigerators, dishwashers, stove, dryer, etc. On different brands such as but not only: Electrolux, GE, Frigidaire, Samsung, LG, Kenmore, Maytag, Amana, Roper , Bosch, etc. As well as window AC about installation, repair and maintenance.