FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should ask about full pricing upfront, including service fees, parts, and labor. They should also check for any promotions, warranties, or discounts for new clients or referrals.
- What is your typical process for working with a new customer?
First, I listen to the customer’s needs and check the system. Then I explain the options, give a clear estimate, and schedule the work. I keep communication open from start to finish.
- What education and/or training do you have that relates to your work?
I’m EPA certified and trained in residential and light commercial HVAC systems. I’ve also completed hands-on technical training and continue to stay updated with the latest industry standards.