FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing with no hidden fees. We provide free roof and exterior inspections, along with detailed estimates at no cost. Every project is unique, so pricing is based on the scope of work, materials selected, and the specific needs of your property. We work with homeowners, businesses, and insurance companies to help ensure all storm-related damage is properly documented and addressed. We also offer military, first responder, and senior discounts when applicable. Our goal is to provide quality workmanship, excellent communication, and fair pricing on every project.
- What is your typical process for working with a new customer?
Our process is designed to make your project as simple and stress-free as possible. 1. Free Inspection & Consultation – We start with a thorough inspection of your roof and exterior, looking for storm damage, wear and tear, or any areas of concern. We take photos and explain our findings in detail. 2. Detailed Recommendations – We review your options and provide a clear, written estimate outlining the scope of work, materials, and pricing. 3. Insurance Assistance (When Applicable) – If storm damage is involved, we can help document the damage and work alongside your insurance company throughout the claims process. 4. Project Planning & Scheduling – Once approved, we coordinate materials, scheduling, and communication so you know exactly what to expect. 5. Professional Installation – Our experienced team completes the work using quality materials and industry best practices while protecting your property throughout the process. 6. Final Inspection & Cleanup – We perform a final walkthrough, ensure the work meets our standards, and leave your property clean and ready to enjoy. 7. Ongoing Support – We stand behind our work with a workmanship warranty and remain available if you have questions or need assistance in the future. Our goal is to provide exceptional communication, quality craftsmanship, and peace of mind from the first inspection to the final cleanup.
- What education and/or training do you have that relates to your work?
Our team receives ongoing training in residential and commercial roofing systems, storm damage assessment, insurance restoration, building codes, and manufacturer installation requirements. We stay current on industry best practices, safety standards, and local building regulations to ensure every project is completed correctly. We are proud to be an Owens Corning Preferred Contractor, as well as a preferred contractor for Pella windows, VELUX skylights, and IKO roofing systems. These partnerships require ongoing training and adherence to manufacturer installation standards, helping ensure our customers receive quality workmanship and warranty-backed products. In addition, we are trained in identifying hail and wind damage, documenting storm-related losses, and helping homeowners navigate the insurance claims process. We work closely with leading manufacturers and follow their installation specifications to help protect product warranties and ensure long-term performance. At Storm Guard Roofing of Mansfield, we believe education never stops. We regularly participate in manufacturer training, industry conferences, and continuing education opportunities to stay up to date on new products, installation methods, and roofing technologies.