FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of the work I do is based on an $80 per hour basis with a 2 hour max unless discussed with the client.
- What is your typical process for working with a new customer?
I first speak to or visit the customer I am working with and ask a series of questions regarding the request. I would ask questions such as what were you doing when this first happened and how long has this been going on etc.. I then can then tell the customer what I believe is wrong and what I am going to do to fix it and also how long it will take me to get the job done
- What education and/or training do you have that relates to your work?
I have a degree in Telecommunications and a BS in Network and Communications Management. I also spent 10 years in the corporate world in various capacities in MIS (Management Information Services) working in companies such as AT&T and Merck