Stein Solutions

Mckinney, TX

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About this pro

How does your service stand out?

Because I take all the time needed to get the job done at no extra charge. My checklist is extensive and simply takes time to complete -- this includes studying event logs for issues that are fixable and would otherwise implode on the client if they are not addressed. I leverage tools only used by the most knowledgeable troubleshooting experts (autoruns, procexp, procmon, etc.) because I have mastered these tools and understand how Windows works under the hood. I never use MalwareBytes and/or Ccleaner because these fall short of the mark requiring painstaking and expert manual intervention and they lull you and my competitors into a false sense of security they (think they) got the job done when they only scratch the surface of a much-needed extensive checkup.

What do you enjoy about the work you do?

Helping and teaching people. Steering people away from purchasing a new PC or were quoted steep prices to fix their PCs. Helping people who innocently get lured into an unwanted program download that is rearing it's ugly head and causing them a lot of frustration. I enjoy communicating with people and mentoring them such that they both understand how they got into trouble and how to nearly permanently prevent it from happening again.
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Location

Mckinney, TX 75070

Background check

Complete

Years in business

25

Number of employees

2

Times hired on Thumbtack

179

Reviews

142 Reviews
  • Ernie K. Jul 20, 2017
    Computer Repair
    Verified Review
    Spends as much time as needed. Allows questions and is very responsive. Very customer focused. All Ways advised about security on computers.
  • Laurie L. Jul 18, 2017
    Computer Repair
    Verified Review
    If I could give 10 stars I would, because the work Harry Stein did for me was that outstanding. The work quality, professionalism, responsiveness, value and punctuality were all superior, and above and beyond all expectations. I'm not given to hyperbole, but the value of Mr. Stein's work cannot be overstated. His commitment to excellence, commitment and the integrity with which he communicates and works is wonderful. I recommend him without reservation!
  • Ana D. Jul 15, 2017
    Computer Repair
    Verified Review
    Excellent experienced professional with a knowledgeable approach and willingness to teach on preventative maintenance & measures mitigate system dysfunction in the future. Wonderful find!
  • Charles C. Jul 4, 2017
    Computer Repair
    Verified Review
    Mr. Stein is number 1. My Acer computer was a mess..It took some hours...but when he finished the job my Acer runs like new....His work quality "first class"...Highly recommend. He is most professional and very patiient. He is easy to talk to and very intuitive...Bottom line ,he knows what he's doing...If you are simple home user or business user, call Mr. Sein. You will not be disappointed. He's pro #1...and he doesn't charge much because he enjoys his work...Go with Stein! I give him" 5 stars"
    Harry S. Jul 4, 2017

    Thank you Charles. It was an honor to serve you!

  • Sean S. Jun 29, 2017
    Computer Repair
    Verified Review
    Harry has a better grasp on computer technology than most "so called" experts. Solved problems expeditiously - and then takes the time to explain his solutions. Highly satisfied.
  • Rebekah D. Jun 29, 2017
    Computer Repair
    Verified Review
    Mr. Stein, while he was unable to fix the issue, was very helpful and knowledgeable. I learned quite a bit from him during the few hours he spent working on my computer. I'm now confident in what the issue actually is and he recommended to me a local place that would be more capable of helping me. He was working remotely and went through the ins and outs of my computer to make sure the issue was what he thought it was and I can honestly say he exhausted all of his resources. He made it very convenient to work with him despite being a handful of states away. He definitely new what he was doing and I would hire him again.
    Harry S. Jun 29, 2017

    Thanks Rebekah. Her touchscreen LCD on a 2yr old Lenovo was all pink. Never dropped. 2nd external monitor was perfect. Updated BIOS, chipset and graphic drivers just in case this was a software issues. Common issue for this laptop and most agree it's the LCD or a loose cable. Local shop will diagnose this for $45 and I charged her nothing because I told her there would be no charge of I didn't fix it. On rare occasion it's software.

  • Carole H. Jun 25, 2017
    Computer Repair
    Verified Review
    It was a lucky day when I found Harry Stein. I was about to purchase a new computer when my daughter suggested I call him first - and now my computer works like a new computer! This "elderly" computer has acquired a new life. He is a pleasure to work with - patient and as an added bonus very nice. I even learned a lot from him - and all of this at an unbelievable cost. What a joy!
  • Linda E. Jun 21, 2017
    Computer Repair
    Verified Review
    I thought I was at the point of needing to buy a new computer, until Harry Stein saved the day!! He is a true professional in every way and you don't find many people today that take such pride in their work. He spent hours on my computer and on the phone coaching me. It is running better than the day I purchased it. I'm with American Airlines and will recommend him to everyone I know and hope many of you will do the same!
  • Thumbtack Customer Jun 21, 2017
    Mr. Stein was very knowledgeable and walked me through the process. My laptop had huge issues and he not only corrected them but did so within the time frame he had given me. The cost was really reasonable and I would recommend Mr. Stein to anyone.
  • Deborah M. Jun 13, 2017
    Computer Repair
    Verified Review
    Mr Stein is extremely professional and so very knowledgeable. If I could give him 10 stars I would. He is very patient explaining what is has found, what he did to repair/fix the problems. I highly recommend him to anyone. He's honest, thorough and very kind.
  • Richard C. May 28, 2017
    Computer Repair
    Verified Review
    very thorough very knowledgeable
  • Callie C. May 17, 2017
    Computer Repair
    Verified Review Updated
    He spent several hours fixing my computer. Walking me thru everything and showed me stuff on it that shocked me. One thing he did that I think is wrong is I didn't put my number for a reason, so he went to a paid web site and got it and called me. I really didn't appreciate that, but I agreed to let him fix my pc. I tried to pay with a credit card, but he only takes check, so I had to get some checks. I f I had checked my email, I would probably chosen another pro, because his price is higher. Since then he has called repeatedly. I was preparing lunch today and he called. My husband told him I was tied up but he wouldn't take that for an answer. I stopped what I was doing and took the call. He said that he had called several times and my husband always said I was taking a nap or something else, plus I didn't give him a review. I did give him a review. He chastised me harshly for downloading some programs. He should remember that we are not all pros. I also told him my husband has alzheimers. I would not use him again. He said he spent 8 hrs working on my pc, but some of it was reading other pros reviews.
    Harry S. May 18, 2017

    I charged Callie $65 and I normally charge $75 to $85. As with all my customers, I insisted she vet me through my reviews and compare me to my competitors, who asked for $65 per hour, or $60. I even told her that one of my competitors she could have chosen would have done a good job. I explained to her I was a security expert as well as a master Windows operating system expert and taught her, like all my customers, to stop downloading random cleaners and driver updaters when trying to fix issues *before* reaching out to Thumbtack. I taught her why she wasn't qualified to download anything and she should freely reach out to me to download whatever she needed in the future. We spent eight hours cleaning up a very messy computer where I uninstalled and documented 31 bad applications which put her in the top 5% of customers who need "tough love" -- that is, they need to be impressed upon that she would be looking for a Thumbtack professional in 3 months again if she did not stop her aggressive downloading self-repair behavior. I also showed her how easily exposed all her remembered passwords were in Chrome, Firefox and IE. None of my competitors do this as the whole process takes 90 minutes to demo and convince the user this is a very unsafe leads-to-being-hacked process. This shocked her but she was grateful as are all my customers. I taught her many other things. I always choose this harshness when necessary vs. my competitors who just do mediocre cleanup and move on and teach their customers zero, nothing. I risk offending them but that is my choice -- as with my three grown children, who love me, they didn't always like me when I disciplined them growing up. Should I not treat my customers this way? You decide. Going forward I will warn customers I can be abrasively harsh in direct measure to how they screw up their computers and warn them they need to choose someone else if they prefer to be in "the Matrix". Finally, we wrapped up and had a very pleasant overall experience over three days. I had repeatedly reminded her that reviews were important to me and that I would help her get to the review page where she could write a review. I told her I would call her to check up on her computer experience, whose memory footprint I significantly reduced and which was running faster than new. What I didn’t know was she was resentful and unappreciative of my harshness and needed an outlet to vent that and since I offer being a scapegoat as a free service, I am happy for her to complain. But make no mistake she is far better off today than she was over a week ago or had she chosen anyone else. Period. Plain and simple and arguably provable. I called her daily for five straight days and each day her husband put me off and said he was tired or sleeping and to call back a particular time. I complied each day. I emailed her several times and asked her to respond if she saw my emails and to please call me. Nothing. Finally, on Wed 5/17/17 I called her and her husband said she was busy making lunch for him and I pointed out I hadn't been paid and asked if she could just spend 1-min on the phone to tell me when it would be better to call. She took the phone and pointed out she had already done the review (she had, see below, I missed it) and that she would send me a check. She hung up. She and I are both Christians and I pray for her and her Alzheimer's husband which I was unaware of until the review above. I preach "The Customer Is Always Right" so I apologize for the misunderstanding and my chastising her and making her feel bad. Sorry Callie and please forgive me.

  • Verified Review Original
    He spent several hours fixing my computer. Walking me thru everything and showed me stuff on it that shocked me.
  • Frank S. May 12, 2017
    Computer Repair
    Verified Review
    Great with a great deal of practical expertise. Great personality and patience and, without his help, I would have been totally lost. I would recommend him to anyone that I know for computer problems. He is very proficient at his use and understanding of computers and had me back up and running in a matter of hours, not days.. I will recommend Mr. Stein to anyone that I know with computer problems. He is polite, patient and a wonderful man to work with. Frank P. Schiro III
  • Edward B. May 10, 2017
    Computer Repair
    Verified Review
    Harry Stein has to be the most knowledgeable person on PC issues and security that I have ever had the pleasure to work with. He connected with my computer while we talked on the phone. Harry worked through every file and removed viruses and reset everything I had done wrong to my PC over a period of four years. It is running faster and smoother than ever. My sincere appreciation for all your hard work so that I can enjoy my computer again. Our God bless you and your family Harry.
  • David K. May 9, 2017
    Computer Repair
    Verified Review
    Harry was very helpful and knowledgable about my issue. I felt taken care of and that he genuinely cares about the problem I was having. Will use again for sure.
  • Henry B. May 8, 2017
    Computer Repair
    Verified Review
    Harry just completed the most thorough and in-depth repair of my computer ever. He takes meticulous notes so his repair path is visible to all and explains his work along the way. My computer had 4 years of browsing music websites (I'm a songwriter) which can be sticky with all sorts of viruses so he really had his work cut out for him. I recommend him highly. ~Blane Cox
  • Marilyn A. May 7, 2017
    Computer Repair
    Verified Review
    Though there was some confusion at the outset (not Harry's fault but mine) Harry immediately analyzed and assessed the situation at hand with my computer and then helped me understand the problem(s) in a very kind and succinct manner. Per Harry my situation was a complicated one and he persevered until he got to the root of the situation and then started working on a plan to correct the multitude of things that had gone wrong. Frankly I think Harry is a genius at what he does, what he knows, and how he can explain difficult tech language into common everyday usage without making me, and I suspect many clients, feel like a fool. He spent many hours working both with me on the phone when he was operating my computer remotely and when he worked alone doing what he does so well. He is a master of computer security and I know now, sort of, what not to do and more importantly to do things right the first time. The main thing I know is that if I have other issues with anything from software to hardware, I know whom to call immediately. He definitely knows what he is doing and takes care to insure that I understand my own computer, something that I have never been able to accomplish on my own, or even with the help of others in the IT community. I would recommend Harry Stein to anyone seeking answers to perplexing computer issues, and let's face it, there are always such issues. My advice? Call Harry Stein!!
  • Lane R. Apr 29, 2017
    Computer Repair
    Verified Review
    Very knowledgeable, so helpful, very honest about abilities. Will definitely use him again
  • Sharon V. Apr 12, 2017
    Computer Repair
    Verified Review
    Computer expert
    Harry Stein helped us restore our computer remotely. He was generous with his time and talents, and we would definitely use him again. His price was below market, too
  • Robyn B. Apr 9, 2017
    Computer Repair
    Verified Review
    Stein Solutions is the Best
    I cannot say enough of the excellent, fast and reasonable priced repair service I received from Harry . My laptop was a mess ,you name it - it had it. Harry was quick to respond to my request via thumbtack and by phone. I was wondering how this was going to work since I live in N. Idaho and Harry‘s in Texas. He assured me it was real easy but first he had to walk me through the steps to get my laptop online. Not only is Harry a outstanding IT Tech, a patient teacher too. He actually used terms & language that I could understand . Thank you Harry, I promise I will not try to "Fix it" myself 😀
  • Rebecca H. Apr 6, 2017
    Computer Repair
    Verified Review
    Ms. Hill
    I would like for everyone to choose him. It only took him three to four hours and my computer is running faster and those sites don't pop up anymore. All my service came from over the phone but he will travel. His price is reasonable and he is Godly.
  • Raj R. Apr 5, 2017
    Computer Repair
    Verified Review
    So far so great!
    So far so great! Immediate follow up via thumbtack and phone from when I made the thumbtack request. Available to help asap and at a time that worked for me. Clearly an expert in the field. Pricing is competitive and would be worth paying Harry more than the rest simply for his response time and professionalism, but his knowledge is on point too. All that said, he could speak my basic computer language considering I'm not a high tech guy. Couldn't ask for more.
  • Mary C. Apr 1, 2017
    Computer Repair
    Verified Review
    Harry is Awesome!
    Harry exceeded my expectations. He cleaned my PC, eliminated viruses and improved the speed back to as good as, if not better, than new. He surprised me with thorough documentation of his work as he went over the problems. Harry spent many hours talking with me on the phone, walking me through things to watch for, and set up several programs that can be run to see where problems may be happening. I learned so much!! I can't believe all of the service and attention I received in addition to basic PC cleanup. Wow! I would recommend Harry to anyone - and if you try him, you will be recommending him too. Harry is the best!
    Harry S. Apr 1, 2017

    Thank you Mary for you most kind review.

  • Candy A. Mar 14, 2017
    Computer Repair
    Verified Review
    Good service and gets it done quick
    I just wanna say thank you so much for your help....my computer was stuck on airplane mode and Harry Stein was really helpful he didn't even charge me for what I needed done to my computer I would recommend him to anyone....
  • Joel B. Mar 3, 2017
    Computer Repair
    Verified Review
    Fast, efficient, reliable service
    Service and communications were both terrific. Work was done in a timely and professional manner. The computer repair professional explained and documented everything he was doing. All of my issues were resolved. The work done was actually worth more than the fee charged, probably because the fee was set in advance. I would highly recommend Stein Solutions.
  • Lisa K. Feb 23, 2017
    Computer Repair
    Verified Review
    Hire this guy! He's amazing!
    Harry is a fantastic computer guy! He spent soooo much time fixing my computer, way more than anyone else would for just $65. Not only did he fix all my issues, he fixed the ones I had taken my computer in to an actual computer "shop" previously and they were unable to fix! He is a security whiz and gave me tons of good tips on things I never had considered. I highly recommend him for ALL your computer issues! Definitely recommend hiring him!! A+++
  • Marlena O. Feb 5, 2017
    Computer Repair
    Verified Review
    Highly Recommend ,Great job
    I had messed up my computer.I had tried to fix it myself with no luck i actually made it worse.I had gotten on this site some how and the next thing i know Mr.Stein had called me.Just in the nick of time too.Because i was ready to throw my laptop out the door and give up.As we talked he let me know his history as a tech and his years of experience. He was honest with me and yes he was ruff but he had to be because he needed to teach me how to do stuff on my computer and do it the right way.He didnt sugar coat anything,he called it the way he seen it.And that is good because other wise i would of probably not listened and messed up my computer again.I learned that you need to verify the publisher's and not down load anything unless it is a verified site among other things i learned from him.I thought that there was no good people left in this world and i was wrong,there is.I thank Mr Stein for coming into my life and helping me.I would recommend him to everyone.Thank you so much
  • Charles M. Jan 27, 2017
    Computer Repair
    Verified Review
    A mountain of a challenge
    Harry has lots of relevant expertise and was generous with his advice and time. Unfortunately my computer appears to have a fatal hardware flaw so we were unable to fix it, and Harry refused payment (as he had promised at the outset).
  • Bruce B. Jan 22, 2017
    Computer Repair
    Verified Review
    Best Man on the Web for windows problems
    Excellent, 5 stars, Harry is very patient and thorough. Great job!!!!!!!!!!!!!!!!!!!!
  • Chuck A. Jan 11, 2017
    Computer Repair
    Verified Review
    Review of Harry Stein (Stein Solutions)
    In one word, this guy is PHENOMENAL. Honestly, you can believe all the rave reviews Harry Stein has gotten here as one of Thumbtack’s top 1 or 2% performers. I’ve had my PC for 10 years and have taken it in for service many times, losing it for a week or more at a time. But this time I lucked out stumbling across Thumbtack and choosing the most knowledgeable and caring computer expert I’ve ever dealt with. And that’s no “bull.” Here are a dozen things about Mr. Stein and how he works that earned him my own rave review. 1. Competent. All those years he spent in the corporate world of software development and engineering support have given him detailed knowledge not only about computers, but also about companies out there that unscrupulously download additional hidden and unwanted files and programs known as “malware.” You’d be shocked at which ones these are. And pleased to learn which ones can be trusted. 2. Effective. He told me at the beginning that I’d notice a significant improvement in my computer’s functioning after his very first session. And I did – a world of difference in speed! 3. Honest. Mr. Stein will not play games or kid you in any way. His motivation for doing this work is pure. He truly wants to help people. 4. Generous. As proof of that, his $75 fee didn’t begin to compensate him for the many hours he spent working on my computer – sometimes far into the night while I slept! 5. Open. He openly shares his knowledge and teaches you what to do, what NOT to do, and why. 6. Thorough. He is so organized and methodical! The first thing he did was set up a chart with When and What columns, on which he kept detailed notes of what he did all the way through. Thirty-eight pages! Believe it – it’s true. I can review them and print them out if I choose. On top of that, he generated and kept up to date a To Do list of problems he encountered – and addressed – along the way. 7. Patient. Whenever I got on line to watch him work, he described what he was doing, and answered any questions I might have had. I took lots of notes. 8. Adaptive. The notes I took in between our sessions, when I came up with new questions, were addressed, and problems resolved 9. Teacher. In that respect, he is a mentor par excellence. If you want to watch him work, he’ll teach you to use tracking and diagnostic programs installed on your computer by the manufacturer that you didn’t even know it had. Plus, he adds his own that are even better. 10. Detective. The man looked at a complicated music editing program he had never seen that I have used for 20 years, and he figured out several long-standing problem I’ve been encountering that were too complicated and technical for me to figure out – even with the help of the program manual and the program’s developer. He loves doing this kind of analytical detective work! And he’s good at it. 11. Invaluable. In addition to all of this, perhaps the most valuable thing to me was the fact that I had complete use of my computer the whole time he worked on it. No inconvenience of knowing it was sitting idly on a shelf for up to a week while the techies at the shop worked on other people’s machines. 12. Resource. My brother in a different state happened to be having his own problems with a very slow, infected computer and Mr. Stein didn’t hesitate to take him on as another (satisfied and grateful) customer. All told, you cannot go wrong with the phenomenal Harry Stein. He is a real find. Thank you so much, Harry!
  • Ronald J. Dec 23, 2016
    Computer Repair
    Verified Review
    Helped with sign-on issue
    Was very helpful, got us out of a jam, and helped get my wife back online for her job.
  • Brook M. Dec 22, 2016
    Computer Repair
    Verified Review
    Fast Thorough Service
    Stein quickly called me and offered solutions to my email problem. Even though he had to delay going to his other job, he took the time to find where I was having problems and even called Go Daddy for me. I was so happy he did that. I dislike talking to techs. I am so grateful for the quick help and service he gave me.
  • Laura-Lee S. Dec 4, 2016
    Computer Repair
    Verified Review
    Computer Virus
    My computer was successfully fixed and working in no time. Very satisfied with his work
  • Nancy A. Nov 21, 2016
    Computer Repair
    Verified Review
    Great IT guy!
    Harry is very thorough with great attention to detail. He was of tremendous help when my laptop was not functioning correctly. Definitely an IT detective. Turns out I had quite a few suspicious files and some viruses lurking in the background.
  • June J. Nov 17, 2016
    Computer Repair
    Verified Review
    Look no further!
    Extremely professional and thorough. Highly recommended.
  • Valerie A. Nov 16, 2016
    Computer Repair
    Verified Review
    Simply the BEST
    I have no other word to describe my experience with Harry Stein except AMAZING. I was impressed with him after our first conversation and could tell that he was not only knowledgeable but very capable in his field. He went above and beyond what I had anticipated would be needed to get my laptop back up to speed. He spent a great deal of time looking, checking finding a solution and repairing then going deeper into the issue to the nuts and bolts and cleaning everything. While he was doing all of this he was mentoring me on the 'why's' of what he was doing and willing to answer all of my questions. He was also very kind. I appreciate everything he has done for my laptop and if I ever have a computer issue again, I know he will gladly be there for me. I highly recommend him for any computer issue you may have. He actually deserves 10 stars !!!!!
  • Jean L. Nov 5, 2016
    PC Computer Repair
    Verified Review
    Hightly Recommend Stein Solutions
    Harry did a great job on my computer. It was such a mess that I had about given up, I had tried a couple of local places without any improvement, then I found Harry. He worked above and beyond the call of duty and now has my computer running great. I have the highest regard for his talents and ethnics, and I certainly recommend Stein Solutions to every one that wants their computer running smoothly within a reasonable time and at a reasonable cost. I just wish I had found them earlier.
  • William B. Nov 3, 2016
    Computer Repair
    Verified Review
    Stein Solutions is "The Fountain of Youth" for tired computers!
    I hired Mr. Stein to work on my 7 year old Dell Studio XPS 7100 and upon completion he had restored the computer's performance back to it's original condition (if not better)! I am confident that Stein Solutions will resolve any problems that may be adversely impacting your computer and remove stubborn viruses, spyware and malware that may have infected the operating system. I can not imagine any company or technician that could have performed a more professional, thorough and comprehensive analysis than Mr. Stein completed for me. Arguably, the most amazing thing of all is the affordability of his services! It is rare to see the level of passion, pride and dedication that Mr. Stein brings to his craft. Not only is he the most competent computer technician that I have ever experienced but he augments his expertise with professionalism and courtesy. In short, he is a gentleman! William Ballard, Palm Coast, FL.
    Harry S. Nov 3, 2016

    You are most kind.

  • Kenya B. Nov 2, 2016
    Computer Repair
    Verified Review
    Gold Star service
    I was in dire straits, my laptop is over 10 years old, buy buying a new one is out of the question. Mr. Stein along with 2 other servicemen was suggested by Thumbtack for me. After reading Mr. Stein's. reviews I was sold. His prices are competitive and affordable. We began working together in late August and he has still followed up to make sure my laptop is running well. He did everything he said he would do and he went above and beyond to help, give advice, offer assistance, and he was accommodating to my busy schedule. He's awesome I would refer him to everyone I know and then some. Mr. Stein's customer service is superb hands down.
    Harry S. Nov 2, 2016

    Thank you Kenya. She didn't mention that in addition to the performance tuneup and other fixups I performed, I helped her increase her RAM from 1GB to 2GB by drop-shipping inexpensive ebay memory ($12) and walking her through the installation steps. She was awesome.

  • Chasity G. Oct 22, 2016
    Computer Repair
    Verified Review
    Best Tech in town!!!!
    Mr Harry Stein is by far the best IT Tech ever! He's thorough, trustworthy, and precise. Can you imagine working in a office where everyone is ready to throw their pc's overboard? Well...... Stein Solutions gave us an answer and delivered the solution with a smile. Thank you Mr Stein for assisting us. We welcome you back anytime:)
  • Heather M. Sep 27, 2016
    Virus Removal Services
    Verified Review
    great service
    Harry has just completed working on my computer. He found and removed some programs that had been put on my computer and had the potential to do some real harm. He was always polite and respectful and not condescending, which is always nice if, like me, you don't know a great deal about how a computer works.
  • Charlie W. Sep 25, 2016
    Computer Repair
    Verified Review
    harry stein the best,
    harry stein is the best i have every seen,he goes into your computer and corrects all faults not just one,if anybody has problems with there computer this is the man to call,
  • Hans E. Sep 25, 2016
    Computer Repair
    Verified Review
    Highly Recommend Mr. Stein
    What Harry did as a computer technician for me no-one has ever done for me before. He did his job. He was very professional. He fixed issues not found by Staples last April and not found by a local technician. He also mentored me on what went wrong. He also fixed my Garmin Express so downloads worked without a glitch and got my HP OfficeJet printer to scan photos to the PC. I highly recommend his services.
  • Barby J. Sep 12, 2016
    PC Computer Repair
    Verified Review
    Unbelievable!
    My laptop was running very slow and I asked Harry Stein to help me. He exceeded my expectations by far. He found the problem and he fixed it. He explained the problem and how to prevent it in the future. Not only did he fix my problem, he anticipated my needs by taking care of other issues that he saw that needed attention. He is a very kind and considerate man. He is honest and knowledgeable. How often do you run across people like this in business??
  • Sunny R. Sep 4, 2016
    Computer Repair
    Verified Review
    Thank You Harry
    Harry has been wonderful and so very patient to work with. He has taken care of even more that I ever expected for anyone to do, I would not hesitate to suggest that he work on any of my family or friends computers. He always does what he says he will do and even more. He even helped me get a refund on a security program that I no longer wanted to use and installed a much better program for me. THANK YOU HARRY for being a good solid and truthful person. Sunny Railey
    Harry S. Sep 4, 2016

    Sunny had a 13 yr old Windows XP with 1GB of RAM and needed to preserve this PC vs. purchasing a new one. I squeezed some life into this PC via my extensive checklist but the committed RAM quickly rose past 1GB even after replacing memory intensive McAfee Premium with AVAST Free. In spite of all of these efforts, we needed to drop-ship some inexpensive RAM (1GB) for $12 and I walked her through the installation in this desktop and she did it effortlessly. Now her system does no disk/ram swapping and is faster than when she purchased it new. I also defragmented and optimized (moved data to outermost cylinders) her disk since the XP defrag utility is technically incompetent (did not improve until Windows 7). She was a pleasure to work with.

  • Robert V. Aug 23, 2016
    Computer Repair
    Verified Review
    Awesome support; truly exceeded all of my expectations. Not only thorough in performance of his technical activities, but took the extra time to explain every step of the process to correct my laptop performance issues. Best technical support I have ever received!
    Harry S. Aug 23, 2016

    Thanks Robert. We identified his disk was imploding via smartctl analysis and quickly backed everything up as we watched the number of unrecoverable mapped tracks increase. We ordered a 350GB 7200 rpm smaller disk from ebay (his $600 laptop sadly had a 500 GB 5400 rpm disk from a very untrustworthy and hereto unnamed disk manufacturer). We also ordered recovery media from Lenovo and when all arrived we remotely walked through all the steps to recover and concluded with a Logmein remote control session to update Windows, install Chrome and Firefox and configure these and of course a variety of proprietary performance tweaks on his laptop which was already fast with an i7 core and 6GB of RAM. Now his laptop is perfect and rocket fast. We worked together over 2 weeks to retain his investment of this just-3-years-old laptop. Robert was a very sharp person who showed a great desire to preserve his investment and learn some things as well. It was an honor and privilege to serve this very patient and kind man.

  • Judy A. Aug 10, 2016
    Computer Repair
    Verified Review
    Choosing Harry Stein to repair my computer was one of the best decisions I've ever made! I discovered Harry approximately three weeks ago after someone from another company had supposedly fixed it which turned out not to be true; forcing me to find another computer technology service person. Upon contacting Thumbtack, I received numerous messages and quotes from computer technicians, including Harry Stein, who, by the way, was one of the very first to contact me. After listening to his voicemail message, I felt quite certain that he was the one I wanted to work on my computer. I got the feeling that he was someone I could trust and that he was very experienced and knowledgeable about all things pertaining to computers. A conversation followed which confirmed my instincts, and I was right! Harry's knowledge, experience, professionalism, and communication skills amazed me! He remotely took control of my computer and started making changes that were effective immediately. He was extremely fast, focused, accurate, thorough, and very detailed. Harry changed settings; added and deleted apps and programs as necessary, and explained reasons for doing so as he went along; educating me more than anyone else ever had. It was an exciting process for me to see all the improvements before my very eyes. As he continued working, my computer got better and better and I was able to get stations and channels that I wasn't able to log into previously. Throughout my years in business I've had several "computer geeks" tend to my computer who I thought were the best, but Harry Stein out-shined them all! I cannot imagine finding anyone who can compare to him! Harry is definitely a computer wizard in all aspects! This review wouldn't be fully complete without mentioning costs and fees, which were another thing that shocked me about my experience with Harry! He quoted me a fee of $75.00 and stuck to it without even a hint of asking for more. He mentioned that he really doesn't do this for the money, but more-so for the joy and gratification he gets from helping people just like me who are frazzled and frustrated with nowhere to turn for assistance. With his qualifications, time spent, fantastic work he did, and the manner in which he performed, he could have justifiably charged several hundred dollars and deserved every bit of it. I can't say enough about how pleased I am with the performance of my computer - thanks to Harry Stein! I can only promise you that when you hire him to fix your computer, you'll be very glad you did!
  • James F. Jul 24, 2016
    Computer Repair
    Verified Review
    very good service
  • Maxine B. Jul 16, 2016
    Computer Repair
    Verified Review
    REVIEW HARRY STEIN Maxine J. Bersch-Lovern Since I am a storyteller, I will begin this review with a little story from Reader’s Digest many years ago! When television first came out, the repairman had to go to the home and do the work on the set. The owner received a bill and it was for $25.00. He demanded an itemized bill, for he said, “I watched the repairman and all he did was replace a little screw and you are charging me twenty-five dollars!” He received the itemized bill and it read thus: Replacement of screw…$.25 and Knowing which screw to replace…$24.75 Total due $25.00 I thought of that the other day when I was telling Mr. Stein of one of the problems and he went in, found the reason and fixed it while I was on the phone with him! When Microsoft withdrew support from XP and Vista that was a blow to me because I am a writer and I used the Word processing on both of them. After that, I purchased this laptop and I have had nothing but problems from A to Z. To make it even worse, I was in the middle of the book that I had started writing at the first of 2015. It is not a large book and I should have finished it in six months. It is now a year and a half later and it is just now ready to distribute. When I submitted the document in mid-January, 2016, it was rejected by the publisher due to the fact that it was full of symbols! All of my Face book and email friends have heard nothing but grief from me. The technicians tried unsuccessfully. One of them worked two weeks on the document and could not fix the problem. Microsoft, after I spent the hours that were required to get connected, gave me a “corrected document.” That, when uploaded, was filled with the symbols. I was absolutely in despair. Then my son found Mr. Harry Stein. It is such a relief to sit down, click on Word, go in and start writing! Here are the results of the effort! A few days ago, I could not have done this! At least four or five time in these few paragraphs it would have disappeared and I would have had to rewrite it! While I was writing it would have changed my font from Calibri to Times Roman, or whatever; then it would have been necessary to go on every line and get it back to default size. There is no way I could possibly describe all of the technical problems that I experienced to get a book ready to publish! During the process I had a heart attack. I was hospitalized three weeks and I am still recuperating. Without any reservations I heartily recommend the work of Mr. Stein, a computer expert. His unusual skills are used without stint. His expertise he is ready to share to build the customer’s skills. Although I will probably not need to call him again soon, he will likely call me to see how the computer is behaving. You might call him an efficiency expert as well.
  • Jay K. Jul 7, 2016
    Computer Repair
    Verified Review
    After I told him about my problems, he suggested several different options that can possibly be done by myself, and he also offered remote control to help with the repair. He was kind enough to share few ideas with me for no additional charge.
    Harry S. Jul 7, 2016

    To be clear, there was no charge at all. Jay runs the sound booth at his church and I made my long distance recommendations pro bono but really he ended up doing all the troubleshooting as I was just a friendly technical sounding board. Blessings Jay!

  • Fred R. Jul 3, 2016
    Computer Repair
    Verified Review
    I would rate Harry's work excellent. My computer ran very slow and he tested and erased all unwanted junk and viruses. It runs better than it has in years.
  • Dick F. Jun 30, 2016
    PC Computer Repair
    Verified Review
    Harry did exactly what I needed. He is very knowledgeable, a lot of what he said went over my head, as I'm far from being a technical wizard.
  • Dr. Robert K. Jun 27, 2016
    Computer Repair
    Verified Review
    Mr Stein did a great job, not only did he assist with my Powerpoint issue, he cleaned up some programs that were slowing my computers performance.
  • Lisa M. Jun 26, 2016
    Computer Repair
    Verified Review
    I was having a repetitive problem with my computer losing internet connection spontaneously. I had previously had it looked at Best Buy as well repaired by a different thumbtack pro yet my problem reoccurred. Harry Stein responded promptly to my request for help. He spent a great deal of time corresponding with me via text to get the information necessary to help me feel confident my needs would be met even though he was on a personal pleasure trip with his wife at the time. Harry corresponded from Texas to me in Indiana per phone. He was very professional yet very personable & immediately put me at ease that he would work with me on this problem until it was correctly fixed. I was a bit concerned about working with him on the phone due to my lack of knowledge & expertise with computers. Harry reassured me & was extremely patient, walking me through all that was required to fix my problem. He further remotely looked in my computer to ensure there were no other problems & his expertise in this process was very, very impressive. Harry had my best interests at heart during the entire process. He never once made me feel ignorant. He explained everything & took as much time as I needed to understand what he was doing as well as documented in a file for me each step of the process. Harry's credentials are extremely impressive & after having had the good fortune to have had him respond to my request I couldn't have been in better more knowledgeable hands. He was genuinely concerned for me & his passion for his work was evident. It was also evident he is a truly kind & friendly person & I feel blessed to have come into contact with him through thumbtack. As far as I'm concerned he will be the only professional I will contact should I ever need assistance in the future. Lisa McCleskey Fort Wayne, IN
  • Terri F. Jun 23, 2016
    PC Computer Repair
    Verified Review
    Harry Stein did an outstanding job in repairing and restoring my computer. I have been so impressed with the knowledge of his work. His prices are very affordable considering all the hard work he puts into it ,with superior results. He also kept me informed of all findings. Very honest guy.
  • Dana B. Jun 21, 2016
    Computer Repair
    Verified Review
    last week my email was down for a couple fo days and it was very disruptive to my business. I found Harry through Thumbtack and could not be more pleased. harry took the time to speak with all concerned to find out the background of the problem (he didn't just jump in without a plan). After his research, Harry came up with a plan and carried out. He was extremely professional in his approach and demeanor. I would highly recommend Harry Stein to anyone with a computer problem; you will get a professional that truly will try and help you. He is my new computer person.
  • Monica C. Jun 21, 2016
    Computer Repair
    Verified Review
    I was very pleased with the thoroughness of Harry's work as well as his quick response. In addition to fixing my problem with Windows, he did an overall review of my computer and repaired several glitches and made it run faster overall.
  • Gregg W. Jun 14, 2016
    Computer Repair
    Verified Review
    This was probably the very best experience I have ever had with a computer technician. He was understanding and willing to walk me through every step of fixing my computer. He worked many hours and fixed it better than the day that I took it home from the store. I am a Rolls-Royce jet engine mechanic and I will tell you this this man has more Talent than I do. I would recommend this man to fix any computer situation that you may have. And if you don't mind me saying so it is a breath of fresh air to talk to somebody who is sympathetic to your situation and a Christian, I'm very pleased with the results.
  • Doyle S. Jun 13, 2016
    Computer Repair
    Verified Review
    Harry did an outstanding job on fixing my problems. First let me say I know nothing about file extensions, PST and all that, Harry walked me through most of of even though I did not want to know about. My comment Harry just fix it, and he did. I would tell you I would not have spent as much time as he did for the price he charged. He signed on to my computer and I think he spend 3 or 4 days on it. only thing that has not worked out is when I want to send a new email and type in the to: line no names or suggestions pop up. I have to go look for them I can live that. Harry does tend to talk a bit and sometime I would have to cut him off but he is great. I don't know why anyone would not hire Harry he is great. Thanks for the help Doyle Sheppard
  • Mike R. Jun 8, 2016
    Computer Repair
    Verified Review
    Harry is amazing! I was having Internet connectivity issues on a late Friday afternoon and thought I was toast until Monday. I found Harry via thumbtack and after a few minutes Harry was able to solve my connectivity problem. Most people would have stopped there, but not Harry. After remoting in to my laptop, he worked on my laptop and found and fixed several issues I was not aware of. Three weeks later and I have not had a single issue and my laptop is operating better than when it was new.
  • Jean A. Jun 2, 2016
    Computer Repair
    Verified Review
    My experience with Stein Solutions was better than I had hoped. This was my first time to use Harry's expertise and it certainly won't be my last. Harry went out of his way to make sure that my computer was protected and secure as he helped me with my situation. He truly cares that I understood what the solution to the problem is so that if the same problem arises I am equipped to handle the situation myself with the documentation he left with me. I felt that I was in good hands the whole time. You won't regret choosing Stein Solutions to handle you issues. Jean from South Carolina.
  • Bruce B. May 31, 2016
    Network Support Services
    Verified Review
    Great experience! Stayed on the phone with me for 2 hours and helped me to connect my home wifi. I will hire this professional again. I'm one happy customer......😀
  • Linda O. May 31, 2016
    Computer Repair
    Verified Review
    Harry is currently working with me to solve my sister's computer problems. He has given initial advice over the phone about things to try, and we will continue to seek his assistance as we work through the problems. He is extremely open and helpful and very easy to work with.
  • John S. May 31, 2016
    Computer Repair
    Verified Review
    excellent service!
  • Norbert G. May 25, 2016
    Computer Repair
    Verified Review
    Harry S. May 28, 2016

    Norbert asked me to add this message as Thumbtack does not permit a customer to add a comment if they inadvertently skipped the "Share-Your-Experience" field (they are working on a warning message). Anyway...Norbert says:... "Harry helped me try to salvage my old Inspiron 530 with Windows Restore, last known configuration, etc. and we concluded the only option on this Vista PC was a factory restore from a CD we would have to order and Harry advised me on the better value of buying a new or refurbished PC since there was no data to recover. He even found a suitable replacement PC for $90 from a local builder but I opted to purchase a new computer. We also had an in-depth security discussion for a volunteer organization I am a member of and I intend to take this knowledge to the appropriate people and Harry, a security expert, even offered to advise them pro bono. For all this, Harry charged me a very small nominal fee significantly lower than his original quote since he was unable to repair my PC. Thank you Harry Stein!"

  • Tracy H. May 24, 2016
    Computer Repair
    Verified Review
    I wouldn't say my experience was just good, it was Great! He was very patient with me, and he didn't have to be. I appreciate that. He was also very nice. Right away I knew i could trust him. To me that demonstrates Great people skills and customer service. He was Very knowledgeable about computer repairs. With his facts against my unsure-ness I feel 50% more confident about my knowledge with my computer. I would definitely ask for Harry specifically if i needed help in the future. Thanks
  • Sue R. May 22, 2016
    Computer Repair
    Verified Review
    OMG! My computer is older and was a mess. Harry calmly and graciously repaired my poor laptop. Additionally, he counseled me in how to stay safe on the computer. Heartfelt thanks to Harrry!
  • Laura S. May 18, 2016
    Computer Repair
    Verified Review
    If you ever need a tech person hire Mr.Stein. He does amazing work and he turns over every single stone before he says he is done with your computer. He saved my computer.
  • Ann H. May 14, 2016
    Computer Repair
    Verified Review
    Harry was very responsive and worked diligently to restore my computer back to a working capacity. I would highly recommend him!
  • Patina P. May 6, 2016
    Computer Repair
    Verified Review
    Recently I had a bad virus on my computer, I contact thumbtack and found Mr. Harry Stein, and he immediately went fast to work on my computer. It was very convenient as he was able to repair my laptop remotely.What was so amazing about his service was not only was he a expert and extremely thorough, but very good at education me on why & how the problem most likely occur, but also how I can avoid it in the future. Mr.Stein keep a detail documentation of everything he did step by step.He educated and was very patient with any question I or my finance'had of concern. I would definitely recommend his service ..Great customer service and superb wor.
  • Shayne Y. May 3, 2016
    Computer Repair
    Verified Review
    Henry is upfront honest professional. He is extremely helpful and patient. I had a problem on pc that was caused by pc upgradeing to Windows10. The data ended up not being recoverable and Harry did not charge me for his. I would use Harry for any future pc problems!! Thanks for all your great help!!
  • Tiffany G. Apr 19, 2016
    Computer Repair
    Verified Review
    Mr. Harry has been nothing but amazing! He got my computer cleaned up and back to normal after catching a terrible virus. Responded promptly and was able to do everything remotely. He spent hours on the phone with DELL for me. Extremely knowledgable and experienced. Followed up with me several days after his work was completed to make sure everything was working well. Very satisfied! Highly recommend him for any IT needs!
  • Scott A. Apr 18, 2016
    Computer Repair
    Verified Review
    Harry really took the time and effort to research my corrupted disk and O/S. After no success on the phone, he came and took the pc to repair at home with a new o/s disk from Dell. He replaced the bad HDD and brought PCback squeaky clean ready to reload data from my network backup. Harry is super friendly, rasy to work with, and more than willing to take time to explain things. Great experience.
  • Natalia J. Apr 18, 2016
    Web Programming
    Verified Review
    Mr. Stein delivered his work in a timely manner and was extremely detailed in his communication about his services. Will definitely use his services again and would refer others.
    Harry S. Apr 18, 2016

    Natalia needed a website issue fixed whereby a plugin was crashing and prevented payments from being made. Debugged the issue and blocked the unneeded Wordpress plugin and confirmed payments could be made. Prior developers could not figure this out because they did not know how to see the activity timeline when the shipping address form was filled out and how all POST results were coming back with an error and preventing proceding to payment. The error came about from a forced migration to update all Wordpress plugins. Customer was delighted and very pleasant to work with providing all the answers to questions so this task could be done.

  • Kobe P. Apr 15, 2016
    Computer Repair
    Verified Review
    Mr. Stein was very helpful in determining what exactly my problem was for no charge so I could decide if I actually needed his services or not.
  • Dorothy H. Apr 13, 2016
    Computer Repair
    Verified Review
    My computer was misbehaving to the extent that I knew I had to get help. I found Harry Stein on Thumbtack and am very happy with the work he did. He was extremely thorough and showed me what he was doing, which was very helpful. He not only fixed my immediate problem, he went in and removed other potential problems and viruses from the computer. This was all done remotely, so I did not have to take my computer somewhere or have someone come to the house. I was so impressed with what he was able to do that I am having him perform the same process on an older computer I have that has become very slow. The service he has given me is really worth much more than I am paying.
  • Flavio L. Apr 10, 2016
    Data Recovery Service
    Verified Review
    Extremely helpful and honest service. Glad I had the chance to meet this gentleman. Highly recommended.
  • Jason M. Apr 4, 2016
    Web Programming
    Verified Review
    Harry helped us with some complicated website coding needs. He performed the work quickly and perfectly. Highly recommended!!
    Harry S. Apr 4, 2016

    Yes, I ported some .NET C# code to Javascript because Wordpress essentially only supports PHP. I also found a minor error in the 2012 C# version I ported when comparing it to a much older 1997 version written with CGI and C++. I have 25 years experience as a prolific software developer in C#, C++, Java and scripting so this was doable after several others had failed for Jason. I still prefer hunting down viruses and troubleshooting network issues (what I have done the last 10 years) noone else can solve but I enjoyed helping Jason.

  • Mike M. Mar 30, 2016
    Computer Repair
    Verified Review
    Harry S. Mar 31, 2016

    Mike is a good man of few words. :-) Just for the record, he needed me to quickly come on site and install browsers, an anti-virus, Office 365 (a phone/Internet key had to be entered and this is now a non-trivial process), and tune his business' web application to work in IE and Firefox. It worked on his old PC but not on the new one but we compared all settings and discovered compatability mode was needed and that fixed that. He also need me to make sure dual monitors worked on the new PC and this required an install of a driver for this USB-to-HDMI adapter. All went well and he was most pleased. I enjoyed meeting and serving him.

  • Ruth A. Mar 24, 2016
    Computer Repair
    Verified Review
    Harry did an exceptional job. Also he's very easy to talk to and tried troubleshooting over the phone before gave to come to my home to repair my PC. I'll gladly use him again should the need arise.
  • Melisa H. Mar 22, 2016
    Computer Repair
    Verified Review
    Okay, so where should I start! I was scammed by this support.me crap and I feel for it. Needless to say, they put worms and viruses on my laptop; so I had to call the professionals because, you know I'm just not computer savvy at all. So it turned out to be a simple resetting to defaults and cleaning the drive. It was an easy task, but before this it was a nightmare. I start getting worried about it because I was not sure what I needed to do and thanks to Mr. Stein, he was able to speak with me over the phone and gave me his professional opinions and was sharing his knowledge with me. I like to know what's going on and he was able to provide that for me. I wanted a guarantee that this would work and was unsure of it in the beginning, so I decided to exhaust all my resources and attempt to do it "myself." I say it that way because I was not doing it alone. Mr. Stein was on the other line coaching me through it all. So during our "consultation," I was able to take care of my laptop without having to pay for the manual labor. How awesome is that?! Unlike other professionals, Mr. Stein also calls for a follow-up to make sure you are taken care of. He is professional and very knowledgeable in this line of work. Thank you so much Mr. Stein!
  • Zachary F. Mar 18, 2016
    Computer Repair
    Verified Review
    Helped me identify a potential fix for my problem for free!
  • Fann K. Mar 15, 2016
    PC Computer Repair
    Verified Review
    I found Mr Stein to be very professional and had great knowledge of the computer and how it works and how everything works together. I downloaded windows 10 and it really messed up my computer. I had no sound, could not print and could not see anything on my monitor . He was very honest with me and told me he was going to do his best to fix the problem but we may have to go back to the recovery mode. He worked almost three days and he explained everything he was doing and why. I am very pleased with him in every detail and I recommend him 100%. I am keeping his name and number in my file list in case I need work in the future. Thank you Mr Stein for a very good job
  • Esau L. Mar 10, 2016
    Computer Repair
    Verified Review
    Great experience. Harry was great and walked me through the expectations of his services and deliver what was promised. My laptop was not able to be revived but Harry was able to recover my data, which was more important to me than the laptop. World Class Service! Harry made the whole process seamless, convenient for me, and was able to meet to pick up device. Harry is very knowledgeable and trust worthy, I defiantly recommend him for anyone needing help with their device.
  • Larry N. Mar 8, 2016
    Virus Removal Services
    Verified Review
  • Madelyn C. Mar 4, 2016
    Computer Repair
    Verified Review
    Harry Stein went went out of his way to answer all my questions, to spend unlimited time on the phone, and in addtion waived his fee. He generously told me that I have a warranty or two that I should investigate. If needed later, we will reconnect. Thank you Harry.
  • Frances M. Mar 2, 2016
    Computer Repair
    Verified Review
    Harry went above & beyond in trying to identify the root of my problem and giving me a solution. He also explained everything to me as he went along. I will have no hesitation contacting him for any future issues.
  • Sandra B. Feb 27, 2016
    Virus Removal Services
    Verified Review
    I thought that my computer had a virus. Harry drove 47 miles to come and repair my computer. Harry is a true computer genius. He knew how to get to the problem and fix it. Harry was compassionate enough to educate me on some things to keep me from having the problem again. Harry does much more work than the small fee that he charges. I am truly grateful to have met Harry on thumbtack. I will be sure to call Harry for any computer needs. I will also recommend Harry for my friends computer needs! Thank u again Harry for repairing my computer. You are truly one of the best! Sandra Battee
  • Laverne R. Feb 20, 2016
    Computer Repair
    Verified Review
    Harry was great,he traveled 160 miles round trip to repair my computer and i should add my computer is 10 years old,he also explain everything he was doing which made me under stand more about how computers work. He was great!
  • Michael B. Feb 16, 2016
    Computer Repair
    Verified Review
    Great work! Harry was friendly knowledgeable and new what to do. I brought my Dell laptop to him and he had it working like new in a few days. Harry also taught my wife and I about things we aleeady thought we knew. He was personable and very professional. I would recommend him for any computer problem highly!!. The work he did was well worth the money and very reasonable. Again I highly recommend.
  • Kelli M. Feb 9, 2016
    Computer Repair
    Verified Review
    Do want your computer fixed? Do you want to get it fixed with out paying an arm and a leg? I know just the right man, Mr.Stein. I've had my computer looked at and "fixed" on two separate occasions and after a week of it being "repaired" the same issues would start to happen again. I have waited about two and a half weeks to do this review to see if my computer was really fixed this time or was it going to start having problems again. What do you know... Harry is a man of his word! He has officially fixed my computer, not only is it running faster than before when I got it new but I can actually use it. I've had my laptop for 3 years and literally have only been able to use it a hand full of times. Since getting it fixed I have not been able to stay off my computer. It is so nice to know that I once again have a reliable computer for years to come. I was literally on the verge of throwing away my computer because it seemed like no one was able to fix it. I was also tired of paying people to get no where. I am so glad that I decided to try one more time before going out and spending hundreds of dollars on a new computer. I am that person who reads reviews before I use a company and Harry had the most incredible reviews out of the 6 other people who we're trying to fix and charge an outrageous amount of money to fix my computer. I chose Harry for two reasons, when he had sent me a message on thumbtack at the the very bottom he wrote he wanted to teach me how to avoid having these issues again and that's exactly what he did. He will let you know exactly where your problems were coming from and how to avoid having those issues happen again. The second reason was his price. The price he quoted me was VERY reasonable. I almost feel like he should charge more. The amount of energy, passion and time he puts into his work is way more than what he charges. He will go out of his way for people to make sure things get done right. I am just beyond grateful to have met Harry and his wife. They are some of the sweetest people. He is all about customer service and making sure you are completely satisfied. My husband and I had a certain thing we wanted done to our computer and Harry had no problem filling the task. I would recommend Harry to everyone and anyone. He literally loves what he does. You can see how much passion he has for computers through his extensive work. Harry, I just wanted to thank you again for being able to fix my computer and saving my family from someone else ripping us off or having to buy any other computer. HARRY STEIN IS THE BEST OUT THERE!
  • Ruth S. Feb 4, 2016
    PC Computer Repair
    Verified Review
    Great job! Without a doubt, Harry is the best computer person I have ever encountered. He has a clear understanding of how computers work and he is extremely thorough which has a great outcome. He went above and beyond the problem for which I contacted him in the first place. He spent a lot of time on the phone explaining his work, fixing the computer and mentoring me. Nobody would spend the amount of time and effort he spends fixing a computer for the price he charges. It is well worth it. I know I will use him again. I highly recommend him!
  • Trisha S. Jan 24, 2016
    Mr. Stein worked on our laptop & desktop. He is very knowledgable, thorough, and determined. He was great in keeping me apprised of the work he was doing & explaining the whys of what was wrong with the computers. I highly recommend him.
  • Harlan F. Dec 19, 2015
    Computer Repair
    Verified Review
    Harry, was extremely professional and was able to accomplish what others had not been willing or able to do. Harry walked me through the process he took to work on my computer and was even willing to be on the phone with me while he remoted in and worked from his office. His insights and experiences he shared were very well received and will help keep my computer running at top efficiency for quite some time. If I ever need any assistance in the computer field again, I will definitely go through Harry Stein and Stein Solutions first. Harlan Fronek
  • Nancy O. Nov 19, 2015
    Computer Repair
    Verified Review
    Mr. Stein did an outstanding job helping our son with his computer problems. He was friendly, encouraging and very knowledgeable. Our son learned a lot from Mr. Stein and his services were WELL worth his fees - which are very reasonable. I would highly recommend him to anyone.
  • Frazier C. Sep 10, 2015
    Computer Repair
    Verified Review
    I needed data recovery from a hard disk that had failed. Mr. Stein was extremely helpful and knowledgeable. He spent extra time with me explaining the process. Had I consulted him sooner I could have saved myself considerable time and grief. I highly recommend him.
  • Tera O. Sep 2, 2015
    Harry was a joy to work with. You can tell he loves what he does! He explains everything thoroughly so you understand what he's doing and how to better utilize your computer. He went above and beyond to help our family clean up a computer that we were about to consider a lost cause. You won't be disappointed. Give him a call.
  • Robert B. Aug 29, 2015
    Computer Repair
    Verified Review
    Harry worked his tail off. He did a good job and it is appreciated.
  • Joshua L. Aug 24, 2015
    Computer Repair
    Verified Review
    Harry Stein was awesome in everything he did. The mentoring was great,he explained everything in Layman's terms when needed,and would tell you everything he did,and ask for permission for removing programs. Very glad I found him on thumbtack, highly recommend him you won't be disappointed!
  • Maudlin D. Aug 24, 2015
    Mr. Stein was has a tool kit that helps him identify problems. The virus I picked up on my machine he was unable to contain, therefore he restored my computer to original state when I purchased the computer. I had all the files saved on a flash drive all except my Outlook emails. I had these saved on my iPad so it was not a total loss just loss of time. I learned that the web is dangerous to computers, be careful to what you download.
  • Brent C. Aug 12, 2015
    I gave Harry my old Acer which was crippled from overheating issues -- he found a way to bring it up long enough to capture all of my personal files and data. I also gave him a new Asus which was technically out of warranty at 54 weeks from purchase but he called Asus and determined that Best Buy had submitted the purchase-receipt to Asus 3 weeks after the purchase and so Asus honored the Best Buy upload date (51 weeks prior) and replaced a damaged motherboard that otherwise would have run some $300 to repair. Harry took care of the whole thing including shipping and receiving the laptop and just charged me the cost of shipping -- he said he did this because he sensed I was distressed about two laptops gone bad leaving me with nearly nothing in the way of PCs. He also mentored me about cooling pads and how running a laptop hot can affect the motherboard and the disk controller and he installed software to show me the core temperature and fan speeds so I always knew my internal fans were working. Harry did all of this at a very difficult personal time in my life and his effort and kindness were most appreciated.
  • Kenneth V. Jul 23, 2015
    PC Computer Repair
    Verified Review
    I had my PC repaired by the incredible Mr.Harry Stein, my kids had all kinds of junk bogging down the speed and effectiveness of my pc. We spoke on the phone for about 45min regarding what needed to be uninstalled and what was to be kept. He got started working on my pc remotely during agreed upon hours. He kept a file on the pc of all the work he did time and date. About 4 days later my pc was running like new! Thank you Mr.Stein, Highly Recommended !!
  • Carl H. Jul 19, 2015
    PC Computer Repair
    Verified Review
    All went well, Harry solved a problem I've had for months that I couldn't figure out. He's a true professional.
    Harry S. Jul 20, 2015

    Carl, thank you for your kind words. Carl had a persistent two-year long network issue that was caused by a single PC he identified as mysteriously measurably slowing down every other PC on the network. I used advanced network troubleshooting skills to chase down a cloud application that was endlessly and unnecessarily synching files and causing network congestion. I taught Carl how to see the excessive traffic and how to stop it use advanced Microsoft tools to prevent it from running. He was a very sharp fellow but, like myself, he enjoyed learning something new. We also discussed and resolved, separately, Windows backup issues that surfaced only when *after* we made this change. It was very challenging and interesting for both of us and we became fast technical friends and I continue to enjoy mentoring and being mentored from solving complex and unusual problems for customers like Carl. Carl, like almost all of my customers, are a pure joy to work with and serve! Amen!

  • Linda W. Jul 8, 2015
    A friend of mine recommended Harry Stein to me recently to fix some viruses and popups I had (noticed I said had) on my computer. Harry is a very nice christian man and did an excellent job fixing my computer viruses among many other things. He was very patient and walked me through what he was doing and taught me things I didn't know about computers. Best of all, he did this all from his home or office.Thank you Harry for all you did and for being patient with me since I have not much knowledge about computers. I highly recommend Harry! He is very gifted and knowledgable about computers and very reasonable.
  • Angie G. Jul 5, 2015
    Computer Repair
    Verified Review
    What an amazing job. Not only was he very knowledgeable about computers he practically helped me solve my issue right over the phone. He was able to walk me through the steps that I needed and was able to solve my issue. Along with him being so professional he was also very very personable. Just a great guy. He makes you feel extremely comfortable with his huge amount of info and understanding of computers. This was one of THE BEST experiences I've had when it came to computer issues. He was also able to help me keep this from happening again. He takes his time to listen to you and explains step by step of what he needs to do. I would highly highly recommend Harry for ANY computer issues you have. You WILL NOT be disappointed. This man was amazing!!!
  • Tom F. Jun 27, 2015
    Data Recovery Service
    Verified Review
    WOW!! what excellent service. Harry called me right away and walked me through an entire initial scan. Once we determined that it need additional service we set up a time for him and his son to come examine. They arrived right on time and got to work. Not only extracted but resorted the full lap tope (over 10 years old) back to working condition. They are currently working on my other two devices and I have nothing but high expectations. They taught me a lot of useful information and their price was very fair. I highly recommend them for any and all computer needs.
  • Cynthia J. Jun 10, 2015
    Computer Repair
    Verified Review
    Very professional, timely and well informed. Provides feedback to help customer become more computer saavy in the future. It was a great experience and asked that backup computer was serviced as well.
  • Ralph M. Jun 3, 2015
    Web Programming
    Verified Review
    very gifted man! lead me through my computer needs! Give him a call. ralphie
  • Tylena S. May 29, 2015
    Computer Repair
    Verified Review
    Harry worked wonders with my pc. It was running a bit slow. He was able to boost my speed and he also discussed things that I could do you prevent this from happening in the future. I am grateful that I came across him on this site. Oh one more thing his prices are perfect. Where can you get such detailed work for such a great price? With Harry. I just told ya.
  • Donna V. May 26, 2015
    Mr Stein is very knowledgeable abot computers ane help us to get rid of a lot of viruses and to speed up our compute. He is able to return calls and texts in a timely manner. He also has really good rates!
  • Erich W. May 25, 2015
    PC Computer Repair
    Verified Review
    Harry was able to get our printer software loaded, which was not as easy as it sounds. There were some very difficult things about the set up and it could not be done in the usual manner.
  • Eddie G. May 24, 2015
    PC Computer Repair
    Verified Review
    Harry Stein. Let Me Tell You About Harry. I Was In Need Or Getting A Virus Removed From My Computer, I Went On Line From My I-Pad And Found Thumbtack, I Read The Reviews For Harry And Was Very Impressed, I've Always Been A Little Reluctant In Dealing With A Total Stranger On The Internet, But Felt Compelled To Give Harry A Try, I Was Not Disappointed. Harry Was Actually A God Send To Me, He Came To My Home, Got My Computer Functional Enough After A Short Time to Be Able To Work On My Machine Remotely From His Home. Harry Has Went Far Beyond The Call Of Duty, Working Countless Hours Not Only Repairing My Computer But Also Finding The Root Cause Of The Problem, & Tutoring Me On How To Avoid These Problems In The Future. Harry Stein Is A Fine Christian Man Who Knows What He's Doing, If You Can't Trust Harry, You Can't Trust Anyone.
  • Ed B. May 16, 2015
    Data Recovery Service
    Verified Review
    Mr. Stein is a gem. He loves what he does and takes all kind of time to help out. My problem was unique and once he determined that I would need to investigate other areas to solve my problem he made a list for me so that I could speak intelligently to the people I needed to call to solve the issue. He gave me time beyond reason to help me with my issue. If I have any other problems in the future , he is "my man". Ed B
  • Stephanie A. May 14, 2015
    Computer Repair
    Verified Review
    Unfortunately I was not able to hire Mr. Stein due to being in different states. He was very kind and informative on what my options were for repairs on my personal laptop. He gave me helpful information on a step by step process (along with all prices) to do it myself. I am thankful he contacted me regarding the project. If I were able to travel I would hire Mr. Stein!!
  • Lonnie R. May 3, 2015
    Computer Repair
    Verified Review
    Harry S. Feb 10, 2016

    Lonnie is a man of few words in this review but I enjoyed helping him swap out his aging computer for a refurbished one I helped purchase from eBay and customized/prepared to meet his needs and then installed at his home business with my proprietary optimizations that made the computer faster than when new.

  • Richard C. Apr 27, 2015
    Computer Repair
    Verified Review
    Mr Stein is without a doubt the best computer expert with regards to understanding and repairing you desktop or laptop computer that I have encountered. He listens well and educates you while remedying your problem. I heartily recommend him and if you were like me and had an infected new computer...he's your man. The man is honest,reasonable and doesn't renege on his estimates. He will work on your problem and not be satisfied until it's totally resolved. Stop searching. You found an expert.
  • Terry K. Apr 27, 2015
    Computer Repair
    Verified Review
    Harry is truly a professional. He will not rest until he precisely identifies the specific problem with your computer. He went above and beyond in locating a factory authorized repair facility and even delivered our computer. He made sure that we were updated constantly and approved every step in the repair process. He ensured that the correct parts were ordered and they were obtained economically. "When the chips are down" I want Harry on my side.
  • Craig D. Mar 23, 2015
    Computer Repair
    Verified Review
    Let me start with I purchased an HP all in one computer no more than 3 days of usage, in my many failed attempts to avoid fair game play I ended with my computer being locked up and crashing a lot, I then found thumbtack.com and met Mr.Harry Stein who was very helpful to say the least, he not only fixed my computer that was in critical condition, he also gave me a crash course in the technical side of the computer that will stick with me forever. It took a while but I was very interested in everything he were going through and most likely made it a longer repair than usual but I was asking all sorts of questions about everything that I had installed plus things that were installed with the computer at purchase also some other programs to help me identify and avoid more malware, spyware, and trojand, it was an informational Roller coaster. If you are interested in educating yourself in security firewall and system operations along with some basic knowledge possible more depending on you, also he made a log of everything that was on the computer before he started and then as he proceeded through the process of fixing my useless computer always updating what he was doing and had completed all for reference, I highly recommend contacting Harry Stein, I learned a lot of information to find out if whatever i am dealing with is good or bad and how to deal with it. I am very pleased with his work done and expertise in the field was amazing and If I ever have a problem in the future I'm sure to use Mr Stein
  • Becky W. Mar 22, 2015
    Computer Repair
    Verified Review
    Harry Stein is a delight to work with. Too bad I can only give him five stars. I would give him ten if I could. My computer had been giving me problems for months. It was terribly slow, and would freeze up repeatedly. I had gotten to the point that I would much rather use my little phone than attempt anything on the desktop. So I put out the need for help on Thumbtack. Harry called me almost immediately, as well as contacted me by email. He listened intently as I told him the problems I was having with my computer, then reassured me he could fix it. Not only did he reassure me could fix it, he told me it would be working probably better than it ever has when he was finished. He also offered his services promptly, and his prices was more than reasonable. Harry worked on my computer remotely. He was able to get the job done from where he was. This was a great convenience factor (a bonus in my book). I was very impressed with his work. He was thorough, and did much more than I asked him to do. He cleaned my computer up thoroughly and increased its speed immensely - leaving me with a sense of relief and amazement every time I use it now. Harry was also an educator to me. He took the time to explain in detail every thing he did to the computer. He showed me where the problems were and demonstrated to me why and how they made the computer clog up. He also made a document listing all the things he had done for myself, and also so my husband could see exactly what he had done. We will definitely call on Harry for any problems we have with our computesr in the future. Harry is our guy!
  • Ramakrishna R. Mar 12, 2015
    Computer Repair
    Verified Review
    hes very good in understading the problem, later i found it a hardware problem. any issue related to software im sure he can resolvee
  • Gage P. Mar 8, 2015
    Computer Repair
    Verified Review
    This man gladly identified the problem and led me to the propper support when the damage went out of his field and tought me lots about my PC, I highly recomend him to anyone with computer issues!
  • Jacque W. Feb 26, 2015
    Let me first say, I am not smart enough to take care of ANY problems on my laptop. A friend recommended Harry Stein and he is a blessing. After our initial meeting over the phone, we both decided to meet and deliver my computer. Weather was bad and he was concerned for my safety, so he came to my home to review my computer concerns. I did not have all the correct terminology to tell him my problems, but as he reviewed the computer, he knew quickly!! He added the "login" needed for him to remotely work from his home, then left my home as a complete gentleman with a huge brain full of knowledge. I have truly never met anyone as smart as he is in his profession. I was very impressed with his service and how he also taught me about the computer and how to use it easier. We had many conversations within these four days, explaining to me why and how he changed or added something, which was all "free". Never once was I disappointed watching his performance on the computer, in fact, it was very interesting and above and beyond my expectations. My computer is working better than when I first bought it!! Harry is now on my speed dial for questions, of which I am sure there will be done. My "Harry Stein" experience and quality of work is well worth the $60 he charged. I have already started telling my friends and family about Harry. This man is honest, caring, intelligent and great to pick his brain. I do believe he will be there when needed. No more looking around, hire Harry!!! Happy at last, Jacque 2/26/15
  • Mike C. Feb 4, 2015
    Computer Repair
    Verified Review
    Harry went above and beyond in his help with my trouble with my PC.He went the extra mile,even driving to my house.I trusted him enough to leave him alone in my home while I was gone.I would highly recommend Harry.He is very knowledgeable and a really good guy
  • Kelly B. Jan 16, 2015
    Computer Repair
    Verified Review
    I was Steined too! And I couldn’t be more thankful either. I came to Thumbtack a few weeks back, frantically searching for somebody to help with a virus and other weird things my computer was doing I was also interested in getting the best anti-virus, malware, spyware, registry scanner I could find to keep my computer in good shape. Harry was the first person to quote (only $60, unlike the other quoters) and the only person to actually reach out to me, trying to really figure out what the problem was and how it may have happened. Harry was entirely flexible with my schedule and I trust him with all my computers. He worked throughout the night and all day, he didn’t stop until he figured out the problem and fixed it. Not only did he fix the issue, he left me with this wonderful log of everything he did for my computer. It is a comprehensive list of “here is what happened on these computers, and this is what I did to fix it.” He gave me the option to stay on the phone while he worked, and he talked me through what he was doing and taught me a lot. I am not a complete idiot when it comes to the computer and he didn’t treat me like one they way most people do. And in watching him work he taught me how to do a lot of practical thing that I doubt anybody else would have taken the time to do. He also recommended a couple of software program to help keep my computer in good shape and recommend how and when to use them. Oh…the software was free too, by the way, which was a nice unexpected bonus. Now I don’t have to worry about my computer. If something happens, Harry is only a phone call or email away. Harry was with me the entire time, he was checking up on me and the computers daily, letting me know he was there to support. I will not go to anybody else in the future; I will only go to Harry. Harry is a great resource and I have been looking for someone like Harry for a long time to help with annoying and perplexing issues that unfortunately pop up. I really appreciate his professionalism and help in getting all my issue resolved.
  • Trey T. Jan 9, 2015
    PC Computer Repair
    Verified Review
    Great Service for a great price! Some of the quotes I received were half the cost of my laptop! Not Harry, the value to cost ratio is through the roof! He fixed my problem, explained to me what the problem was, and how he fixed it. Harry gave me a detailed document with pictures of what he did and how he did it through out the repair process so if i ever run into it again I can follow his instructions to fix myself or give him a call to fix my goof ups! Harry stands behind his work and was great to work with! Computers always intimidate me but Harry dumbed it down to where I could understand! Just found my new I.T. guy when my office has a problem. Thanks Harry!
  • Marilyn L. Jan 8, 2015
    Harry worked with my daughter in the past and helped her with all her computer issues. I thought I had problems but I don't like change and was afraid to have him tell me I needed to do things differently. I finally called him and he was so nice; he logged on my computer and fixed all the "problems" then called me and walked me through what needed to be done/avoided in the future. The changed helped immediately and my computer has been working great ever since. I had one more issue that turned out to be my mouse and when I called him he called me right back, we figured out the problem and he helped me with no extra charge. I HIGHLY recommend Harry for any and all of your computer needs.
  • Donna H. Dec 17, 2014
    Computer Repair
    Verified Review
    Very helpful beyond what my initial issue was. Very reasonable pricing. Knowledgeable and trustworthy. Thanks, Harry!
  • Andrew W. Dec 9, 2014
    Harry is the most dedicated person I have ever seen. He is dedicated to his job - no matter how long it takes. He is dedicated to his customers - to provide the best price, the best service and the most practical education. He truly cares about all of his customers, and it clearly shows in his work. In short: Best Price, Best Service, Period.
  • Rob D. Oct 27, 2014
    I am very satisfied with the service Harry provided, and think it was an outstanding value for the price. My issues got fixed, and I learned a whole lot about browsers and avoiding viruses in the future. Harry took the time to explain everything he did and I learned a great deal. If you want to learn something about your computer and get it fixed, Harry is your guy. I think he is building his business model, and will not be able to offer such a high level of personal service when his customer volume increases, so I'd get with Harry sooner than later!
  • Carmen F. Oct 22, 2014
    Computer Repair
    Verified Review
    I terminated Harry Stein’s service after the assumptions he made about myself and my family. They were uncalled for and not worth responding to. His need to discuss his religion was also irrelevant. Mr. Stein spent a week remoting into my computer with unchanging results except for the first day which seemed to have some sort of progress. After that first day, Mr. Stein continued to remote into my computer and changed setting after setting. The setting changes were unappreciated and unnecessary. They were convenient for him, but NOT for me. He also installed a browser which I did not ask for and set it as my primary. He also assumed that I would like certain websites for use and placed them on the browser which I didn’t want. Mr. Stein was very good at assuming that I knew little about computers. In addition, Mr. Stein’s hours of filibustering about various tech products and companies were a waste of my personal time. He was asked to do a job, not tell me about bad other companies work. In addition, Mr. Stein spent a couple of days trying to fix my wireless network printer (which was working prior to his remoting in). After I terminated his service, I fixed the printer problems on my own by removing all of my original software and the additional printer installations he had made, then reinstalling the original disc. I also had, resulting graphics issues after Mr. Stein spent time in my computer. Part I fixed, noticing that it was actually the internet browser he installed. The other part I am still working on. In the end, Mr. Stein, claimed that my computer had a Masterboot virus. Which was never an issue before. In talking with several professional certified techs- One stated my computer would not work if this were the case. I did my own research on the MBV, and my computer does not have any symptoms of this. I will have to hire Certified Tech at a place of business look into this for me. Ultimately, I thought Mr. Stein was going to be of good service to me based upon his other glowing reviews. But, I would not recommend him. His lack of being able to adapt to me as a customer, the unnecessary hours spent over the phone and insulting me and my family are his downfall.
    Harry S. Nov 22, 2014

    My reviews are sterling. With no exception, everyone I have ever done work for understands clearly what set me apart from other computer specialists. It can be seen in my reviews. A customer can turn this offer I make them: to 100% thoroughly remove a virus, to show you how you or other professionals failed to do so properly (in most cases because they simply do not have the know-how or expertise I have), how selecting me greatly benefits you, how the virus attacked you, how you can prevent it, and why I also benefit for working so hard in your behalf and always with your best interests in mind. The procedures I use are considered “best practices”. I uninstall any critical commonly used application and all of its remnants if there is any question if it has been infected. These include Java, Adobe Flash Player, Adobe Reader, and Adobe Shockwave. I encourage and show the end user incontrovertible proof how the Chrome browser is not safe – the Google Safe Browsing API ignores, by design or otherwise (with evidence to support this), sites which harbor download managers which install malicious piggy-backing applications. In 2013 and in 2014 this approach has been documented by malware research labs as the #1 method of delivery of malware. I see it in over half of my customers who fall victim to Google’s incredulous behavior in favor of paid ads and a “buyer-beware-and-read-the-microscopically-socially-engineered-warnings”. This is shameful, as was many of Google’s prior and current unethical or criminal actions. To convince the naive Chrome user, I go over this in detail since a switch in browser usage is a huge paradigm shift for most people. But ultimately, they have the final say (of course)! Note I also have a friendly relationship with CERT (CMU, Pittsburgh) who is funded by Homeland Security, to document vulnerabilities and who testify before Congress, and I have urged them to investigate how Google is complicit in proliferating malware. If you’re going to change the world and remove evil malware, quite often you’re going to find yourself doing it one person at a time. Hence my “soapbox” activism. To assure my customers, I demo this for them (depends if the file-download sites are engaged in an ad “campaign” at the time) and also remind them of Google's well-publicized predatory actions (European Union regarding round-robin ad placement favoritism for their own product ads) or criminal (fined $50K by FCC) actions such as hacking into unsecured private wireless networks when they first started their drive-by photo shoot campaign. I also point out the impact on the security attack surface and system performance with their voluminous scheduled tasks, services, add-ons, etc., -- all unnecessary if an end user abandons Chrome and Google toolbars in favor of the much more secure and less intrusive Firefox browser. I encourage customers to do their own research and I tell them I have documented and vaulted proof of all this – and with no exception, they believe me. To quote Morpheus from “The Matrix”, they choose to take the red pill. They believe me because I am credible and an expert and I back up everything I say with facts To imagine that I force them to use a Browser is absurd. Not one customer will ever attest to and affirm this absurd remark the reviewer makes. I analyzed the reviewers browsing history and showed her how an ad, placed on and related to the web site she conducts her part-time home business with (and who does not vet their ads), led to a scareware ad showing up. I reproduced (showed her) the live ad and she acknowledged she clicked on this and how it led to numerous malware and unwanted programs being installed. Had Carmen been more cooperative, I would have reached out to that company she conducts her home-business on and educated them about this. But Carmen’s personal frustration trumped my good intentions and all I could focus on was “how high” when Carmen kept saying “Jump!” to every small and minor and petty complaint imaginable. Before hiring me on Thumbtack, she tried to remove and uninstall the ten or so applications installed by the scareware herself by way of Programs and Features. I explained and documented how uncooperative a malware or unwanted-app uninstaller will be in truly removing itself. Using SysInternals (Microsoft) world-class tools, folder removing techniques, and registry scanners I manually clean all remnants exceeding results obtainable by tools like Malware Bytes which can only serve as an adjunct and cannot deal with zero-day (new) malware. Worse, Malware Bytes has a history of removing false positives which is precisely what someone like Carmen would dread -- as would I). The whole process is time and labor-intensive and I did this cheerfully, without complaint, as I do for all my customers. I can perform this type of “surgery” because I understand everything Windows under the hood related to manual registry cleanup and process exploration . Everything. I am aware how my competitors will think they have cleaned viruses but not remind customers that viruses “lurk” long enough to resurface at a later time where an end user cannot correlate it to something that happened (say) 3 to 6 months before. My customers believe me because many of them have hired third party help who I show them were ineffective. If I am 1/1000% uncertain, I don’t take action. I am an expert in managing risk because of this knowledge and confidence – all of which has served me and my customers well and helped me on my mission to get rid of evil in the form of malware. My customers believe me and trust me and I begin my relationship with them by vetting my background and myself. I tell them I will not work with them if they do not permit me to vet myself and educate them in the area of malware prevention. For removal, I am able to remove drivers, services, plugins, scheduled tasks, DLLs, deep registry entries, files hiding in profiles, etc. Nothing goes unnoticed. You can run, but you cannot hide (from me). I have documented with two customers how I made AVG $80 phone support and Microsoft first level support look foolish without escalating even further than they wanted to on malware support tickets. To Microsoft’s credit, eventually they would have fixed that issue. With me, when I am hired, I am the last tier of escalation – if I can’t fix it, a complete system reformat will be required and that is the same conclusion others will reach except they will give up removing the virus sooner than later and a customer will have to reinstall everything (reformat their hard drive). A best-practices approach is *always* to see if you can do a System Restore to a restore point past the point of implosion (when Carmen installed the scareware and its numerous piggybacking unwanted/malware applications). The first thing I observed was there were no restore points before that incident. I educated Carmen about this and to her credit (when she does not overreach) she indicated she had already observed that – hence her reaching out to experts on Thumbtack after doing her own manual uninstalls. I also discussed a complete reformat and the time and costs to do this. Besides over (estimated) 120 Windows security/critical updates and several reboots to account for dependency issues when such a wide-spanning (time-wise) set of updates are applied, Carmen had numerous special-purpose paid-and-free applications that would all have to be reinstalled if her PC was either “Refreshed” (this was Windows 7 but I use the Windows 8 term to indicate the system state is brought back to the earliest possible state with data files preserved, but with all applications needing to be reinstalled, and when no System Restore points are available). Carmen understood this and I continued my best-practices methods of “cleaning” the PC instead. In proceeding, I made what would be considered (by most) to be innocuous changes. How the display looked 16-bit vs. 32-bit graphics, shifting to a Windows Classic Theme, Power settings to prevent sleep while using Team-viewer, the control-panel as a Menu instead of an applet, etc. I installed Firefox and coached her on this – this was understood to be part of the package deal to her benefit – to remove the virus and educate her so it would never happen again. With Firefox, I installed the WOT add-on and to properly test the reinstalled java and flash player I added media-rich-flash-rich ESPN.com to her Favorites bar – you tube flash videos is not a sufficient test – ESPN is better. Similarly, to make sure java.com worked, I added a WFAA radar link knowing the radar playback for the last N hours was java based and a good test. I normally explain this to people but Carmen had already become immensely distressed about every little change I had made and began assaulting me with disappointment after disappointment about my doing everything else but cleaning up her virus. She explained, as the emails I provided Thumbtack and can provide on request attest, she is very sensitive to little changes and it disturbs her greatly. Since the “customer is always right” is how I operate, I respected that and immediately changed the 16-bit graphics to 32-bit, I changed the control-panel Start menu to be a link instead of a menu and so on and so forth. Still, things did not seem to work perfectly – Carmen began to notice a video did not play as well with the laptop monitor vs. the external monitor. I told her this had nothing to do with my change – that it was a Digital Rights Management issue and that it was a fallout of all the changes the scareware made, her uninstalls had made, and perhaps my own work. I assured that this is very common – and that I was 100% qualified to fix all of those minor issues as they became apparent – no matter who the root cause was– perhaps with installation of drivers from the Dell website, p

  • Terry B. Oct 8, 2014
    Computer Repair
    Verified Review
  • Jon L. Sep 11, 2014
    Computer Repair
    Verified Review
    My IE quit working and I could not print. Harry fixed both problems. He spent a lot of time explaining what he was doing and why. I highly recommend Harry for any computer problems. He is well worth the money, I paid him extra for his fine work.
  • William R. Aug 30, 2014
    Computer Repair
    Verified Review
    Did more than what I asked for. The best price out of the quotes and did everything possible to not just fix the problem but to leave my computer running like new.
  • Christine P. Aug 25, 2014
    Computer Repair
    Verified Review
    I have been Steined! And I couldn’t be more thankful. I came to Thumbtack a few weeks back, frantically searching for somebody to help with what the Microsoft team called a “Polymorphic Virus,” and tried charging me $300 to remove it. Harry was the first person to quote (only $75, unlike the other quoters) and the only person to actually reach out to me, trying to really figure out what the problem was and how it may have happened. Working for the business that I do, I had to wait nearly two weeks to get funding to fix two computers; Harry patiently waited and supported my needs fully. His price was the lowest and his knowledge was the greatest. When we finally got the funding approved, it was time to get to business. Harry was entirely flexible with my schedule and I trusted him immensely. He worked throughout the night and all day, he didn’t stop until he figured out the problem and fixed it. Not only did he fix the issue, he left me a wonderful log of everything he did for the computers, a comprehensive list of “here is what happened on these computers, and this is what I did to fix it.” He gave me the option to stay on the phone while he worked, however these things being entirely over my head I opted out and gave Harry full rein, he did not disappoint. The timeline Harry had to work with was a thin one; I received the funding one day, and had to have the computers ready to rock and roll in roughly four days. At that time, I was headed to another city to run an event (which uses the computers fully.) Harry was with me the entire time, he was checking up on me and the computers daily, letting me know he was there to support. I will not go to anybody else in the future; I will only go to Harry. I could not be more grateful.
  • Dan H. Aug 4, 2014
    Computer Repair
    Verified Review
    He did a great job! Very knowledgeable in dealing with a virus. He was able to find all the corrupt files and hidden viruses in my PC. He also explains how the virus affects your PC and how to keep from ever getting one again.
  • Susan B. Jul 4, 2014
    PC Computer Repair
    Verified Review
    Working with Harry has been a wonderful experience. I have learned so much and I felt like I was working with a trusted friend. I was in a panic but Harry was reassuring and so thorough in everything that he did. I would recommend Harry to anyone at any time.
  • Jeff S. Jun 27, 2014
    Computer Repair
    Verified Review
    I hired Harry Stein to fix a minor issue. He has gone above and beyond original scope and I will continue to use his services. I highly recommend his skills especially in IT security and virus removal and computer efficiency Harry is very knowledgable and helpful. His price is fair. Good job, Harry, glad to know you.
  • Ron J. Jun 26, 2014
    Data Recovery Service
    Verified Review
    I was wanting to transfer software program of a defunct company to new computer but needed an activation key. While there were work-arounds available. Harry was able to track down the original developer and secure activation key. That was the optimal solution. Without a doubt I will call again if I have a problem I am unable to solve.
  • Joyce B. Jun 5, 2014
    PC Computer Repair
    Verified Review
    Harry is fantastic!! He works until all is fixed no matter how long it takes. Also, he explains all he does & what to look for in the future. He is trustworthy & I definitely recommend Harry. I will definitely contact Harry for any additional help I may need in the future.
  • Waleed F. Jun 2, 2014
    Computer Repair
    Verified Review
    outstanding service and knowledge and very reasonable prices. actually you may need to charge a little more.got rid of my computer viruses and malware and all that garbage. highly recommended with anyone with any type of computer issues....
  • Will B. Jun 1, 2014
    PC Computer Repair
    Verified Review
    I came to Harry with malware and virus issues. Pop-ups were taking over my online browsing. Harry walked me through what was going on/how it happened, and educated me on how to prevent it from happening again; he even installed some safeguards on my computer. And if similar issues come up or I have questions when downloading something in the future, he will consult me free of charge. Talk about service. Harry charges about a 1/3 of what Geek Squad does, and provides 3 times the service. I have never met someone so knowledgeable about how the internet works and how the bad people out there use it to take advantage of the rest of us. I am absolutely blown away by this service. He truly has a passion for helping people with computer/internet problems and preventing future issues. Harry has a customer for life in me and I will sing his praises to everyone I know.
  • Amy W. Apr 18, 2014
    Computer Repair
    Verified Review
    Mr. Stein's expertise and professionalism superseded my expectations. My computer problems were completely resolved and he went above and beyond by providing education on how to avoid similar problems in the future. I would highly recommend Mr. Stein's service.

Q&A

What education and/or training do you have that relates to your work?
I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the Unniversity of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).
How did you get started doing this type of work?
I have been a key member of many companies technical staffs for over 30 years, I decided to start an independent consulting business to free up more of my personal time and enjoy life to the fullest. A big part of that was getting involved with many Thumbtack customers including a small number of businesses -- all of these kind and wonderful people have blessed me with the opportunity for me to serve them and at the same time keep myself immersed in real-world technical issues in the area of Windows performance and troubleshooting, while remaining a subject-matter expert in security and virus removal and networking. I get great joy from helping others even as I help myself always learning something from every experience (and by helping friends and family who could not afford $150 to $200 with Geek Squad). The reviews on this page and my relationship with my Lord and Savior are my lifelines (as is my lovely wife!). As Barbra Streisand once sang "People... people who need people, are the luckiest people in the world!".
What types of customers have you worked with?
Those with malware and virus issues and issues of needing significant performance improvements with their PC. Or folks who have very difficult and challenging issues for which they have not been able to find a root cause. I will find any and all root causes because I know Windows in great, great detail.
Describe a recent project you are fond of. How long did it take?
I take tremendous pride in all the work I do -- the right kind of pride -- pride from serving others, helping the helpless (it's heart-tugging and gut-wrenching how helpless computers and the evil malware out there can make people feel).
What advice would you give a customer looking to hire a provider in your area of work?
Look at my Linked-in, Facebook, website, and especially my Thumbtack reviews. Then talk to me. Do the same with my competitors. Then make an informed decision.
What questions should customers think through before talking to professionals about their project?
That I am among the best. This is nearly impossible to prove without duplicating a customer machine and challenging any other company to match my results and/or expertise. I must also say I never take on work that I am unqualified to do a great job on! As Clint Eastwood said, "A good man has to know his limitations."