Stein Solutions

5.0
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(230)
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230 reviews
5
97%
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3%
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0%
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Customers rated this pro highly for punctuality, value, and professionalism.
  • Scott D.

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    It was obvious that Harry enjoys his work and wants to help others. He was available, attentive and he went beyond what was asked of him. He diagnosed and fixed my issues in a timely manner, explained what he did, offered suggestions for me to implement in the future and then if anything undercharged for his time.

    Feb 18, 2018Verified
  • Sandra M.

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    Mr Stein is a very nice guy, he cleaned out my laptop after I did a recovery program and it was no small feat. He is very professional, knowledgeable and I value his work. I highly recommend him to anyone who is having a problem with their PC. The value of his work is impeccable. He was very patient with me and I will keep his name and phone number handy if I need him to help me with anything. I promise .. you won't be disappointed with his high quality of work! Thanks Harry!

      Jan 18, 2018Verified

    About this pro

    Because I take all the time needed to get the job done at no extra charge. My checklist is extensive and simply takes time to complete -- this includes studying event logs for issues that are fixable and would otherwise implode on the customer's PC if they are not addressed. I leverage tools only used by the most knowledgeable troubleshooting experts (autoruns, procexp, procmon, etc.) because I have mastered these tools and understand how Windows works under the hood. I never use MalwareBytes and/or Ccleaner because these fall short of the mark (which requires painstaking and expert manual intervention) and these tools are for amateurs and for generating business for their respective companies. My competitors lull you into a false sense of security in that they think (and want you to think) they got the job done when they only scratch the surface of a much-needed extensive checkup. Eventually, an advanced persistent malware will rear it's ugly head and you'll wonder what really happened: did my competitor miss something or did something come in since they finished their work. Since I also focus on training, you will learn enough to never get in trouble again. All for a very low flat fee. Helping and teaching people. Steering people away from purchasing a new PC or were quoted steep prices to fix their PCs. Helping people who innocently get lured into an unwanted program download that is rearing it's ugly head and causing them a lot of frustration. I enjoy communicating with people and mentoring them such that they both understand how they got into trouble and how to nearly permanently prevent it from happening again. Relying on your anti-virus and scanners will only find 50% of malware since the other 50% are "in the wild" (new) and will take 8 to 12 weeks to be detected. Every virus I have removed was undetected by the mainstream anti-virus running on the PC which is further proof the bad guys are ahead of your typical Thumbtack professional and are well aware what tools are being used -- but my motto to those viruses are: you can run but you can't hide from Harry Stein :- ).

    Years in business

    26

    Times hired on Thumbtack

    281

    Number of employees

    2

    Background check

    Completed
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    Photos and Videos

    10 photos

      Q & A

      • What education and/or training do you have that relates to your work?
        I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the Unniversity of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).
      • How did you get started doing this type of work?
        I have been a key member of many companies technical staffs for over 30 years, I decided to start an independent consulting business to free up more of my personal time and enjoy life to the fullest. A big part of that was getting involved with many Thumbtack customers including a small number of businesses -- all of these kind and wonderful people have blessed me with the opportunity for me to serve them and at the same time keep myself immersed in real-world technical issues in the area of Windows performance and troubleshooting, while remaining a subject-matter expert in security and virus removal and networking. I get great joy from helping others even as I help myself always learning something from every experience (and by helping friends and family who could not afford $150 to $200 with Geek Squad). The reviews on this page and my relationship with my Lord and Savior are my lifelines (as is my lovely wife!). As Barbra Streisand once sang "People... people who need people, are the luckiest people in the world!".
      • What types of customers have you worked with?
        Those with malware and virus issues and issues of needing significant performance improvements with their PC. Or folks who have very difficult and challenging issues for which they have not been able to find a root cause. I will find any and all root causes because I know Windows in great, great detail.

      Business hours

      Central Time Zone
      Sunday8:00 a.m. to 7:00 p.m.
      Monday8:00 a.m. to 7:00 p.m.
      Tuesday8:00 a.m. to 7:00 p.m.
      Wednesday8:00 a.m. to 7:00 p.m.
      Thursday8:00 a.m. to 7:00 p.m.
      Friday8:00 a.m. to 7:00 p.m.
      Saturday8:00 a.m. to 7:00 p.m.
      Coverage Area for Stein Solutions is about 150+ miles of Mckinney, TX.