Current Top Pro
Hired 432 times
27 years in business
(Central Time Zone)
8:00 a.m. to 12:00 midnight
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jul - Dec
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Need a diagnosis to determine issue
PC or Mac
Excellent experience! Mr. Stein not only worked on my original issue but went beyond to find other issues on my computer. You can trust him; his only interest is to solve your issue and ensure that your computer is healthy. Mr. Stein will also explain, in detail, his systematic approach to solving your computer issue. He will provide you with a written report of his findings and his solution. Furthermore, his services are reasonably priced. I will be using his services again, for sure.Jan 16, 2019Verified
Mr Stein is a very nice guy, he cleaned out my laptop after I did a recovery program and it was no small feat. He is very professional, knowledgeable and I value his work. I highly recommend him to anyone who is having a problem with their PC. The value of his work is impeccable. He was very patient with me and I will keep his name and phone number handy if I need him to help me with anything. I promise .. you won't be disappointed with his high quality of work! Thanks Harry!Jan 18, 2018Verified
Unfortunately, Mr. Stein was not able to fix the problem with my laptop. However, he did extensive research into what any possible work-around might be or how I might be able to do the repair myself, and tried numerous software tricks to determine the issue. His honesty, professionalism and courtesy were much appreciated. Will use again!Jan 16, 2019VerifiedStein Solutions's reply
Thanks Carl. Carl had a Yoga 700 whose display went black but he could use the HDMI and Displayports with external monitors. Unfortunately, the first workaround for this all-too-common issue for Lenovo Yogas is is to open it up and unplug the CMOS and laptop battery - but as I remotely coached him into opening up the laptop (via the detailed Lenovo manual), his CMOS battery was not to be seen meaning it was soldered to the motherboard making this an almost unsolvable (expense wise and require board-level soldering expertise) issue unless the LCD panel was the root cause, which I didn't feel it was. He is in Georgia and I am in Texas so I advised him on how to make sure the local shop did not overcharge him for unncessary work (for example, if the LCD panel did not fix it, they should be able to return it to their supplier). I did not charge him for the several hours of research because it is unethical to NOT have a no-fix-no-pay approach.
Harry Stein really knows his stuff. After a thorough examination and clean up of my laptop he began investigating my router. After making a call to my cable company on my behalf and being on the phone when the repairman was at my house, things are running much smoother. Harry was very knowledgeable and kind in his assessment of my system. I would recommend him, especially if your problem does not have an obvious solution.Jan 13, 2019Verified
Harry went above and beyond what I expected. He is very knowledgeable and shares his knowledge with you. He helps you protect yourself in the big, bad world of technology. I would use him again in a heart beat!Jan 12, 2019Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?My price is a flat fee (parts are sold at my cost) and includes interview for constructing a forensic timeline, performance tuning, malware/virus removal, uninstalling unnecessary applications, reducing committed RAM memory footprint, security checkup, manual inspections (scheduled tasks, services, event logs, indexing, etc., resource monitoring), system integrity checks, memory and disk diagnosis, network troubleshooting (DNS, latency, congestion, network retransmissions, speedtest), full documentation on all of the above results and full mentoring on how the customer got in trouble and how to prevent the issue(s) from re-occurring. I also freely offer advise on any topic. To my competitors: you are being totally disingenuous and serving up mediocrity if you honestly believe you can walk up to a customer computer (or remote in) and get this work done properly in anything less than *4* hours. You are scamming them. Period. Plain and simple. This means YOU! How do I know this? Because I have had to clean up after almost all of you, with hundreds of customers. I can count on two hands the number of Thumbtack professionals across the country I have respect for. They all have a 4.9 or 5.0 average. They don't have multiple 1-star and 2-star reviews. Almost all 5s. They don't charge $50 to $100 for a password reset but freely recommend the customer go to Best Buy and get it done for $29. See my reviews. There is only one way to do the job, and that is to do it right and do it ethically and not charge a nickel if you don't fix the problem. I have bad news for novice technicians: IT TAKES TIME TO DO THINGS RIGHT. For my future customers: don't believe a word anyone says when they tell you otherwise.
- What is your typical process for working with a new customer?Every new customer is a new experience. We speak for 15 to 30 minutes and I describe how things will go in the best and worst case and then I remote in and begin to go through my extensive checklist mentioned earlier. I do this over the course of as many hours and perhaps days as necessary -- always working around the customer schedule and respecting their sense of urgency and/or time pressures. I either work alone or with the customer on the phone: it's always their choice (some love to learn; others can be overwhelmed). At the end, I need to review my documentation to show them the results and make any recommendations about how they should manage their computer going forward.
- What education and/or training do you have that relates to your work?I read endless articles from the top security experts across the country and am continuously evaluating third-party tools and observing in amazement how little they can do to stop the onslaught of malware. However, these companies (Norton, Symantec, Avast, Kaspersky, AVG, TrendMicro) are most appreciated as they are a perfect complement to an educated computer user. I have a Bachelor's Degree double majoring in Computer Science and Mathematics at the University of Pittsburgh where I grew up (however I have been a 25+ year resident in my home in Texas).