FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward, upfront pricing, so you know exactly what the cost would be for any repair, service or install before any work begins. Baker Brothers always has money-saving offers that are helpful and relative to each season we are in. You can find updated offers anytime on our website specials page or ask one of our helpful customer service agents when you call in to book your appointment.
- What is your typical process for working with a new customer?
We want every customer to feel welcomed into our Baker Brothers family, and we do that by ensuring we keep our customer service quick and efficient. We start by helping you book a convenient appointment, then send a licensed technician with a call or text when they’re on the way. Once they arrive, they’ll listen to your concerns, inspect the issue, and provide clear, upfront pricing before any work begins. Most repairs can be completed the same day, and we always clean up after ourselves and make sure you’re fully satisfied before we leave. Our ultimate goal is to be your trusted home-service partner for the long run!
- What education and/or training do you have that relates to your work?
Our technicians complete extensive industry training, including state-licensed education in plumbing, HVAC, and electrical work. Each team member participates in ongoing technical and safety training, hands-on skill development, and customer service programs to ensure we deliver the highest quality service. At Baker Brothers, we take pride in combining certified expertise with decades of real-world experience to give homeowners dependable, professional care every time.