- What should the customer know about your pricing (e.g., discounts, fees)?
We price from Appliance Blue Book job rate guide which means there are no hidden fees. we don't overcharge customers and before any repair is performed, customers are given a fully written estimate via email or on-site.
- What is your typical process for working with a new customer?
our process is we send new customers an email of appointment reminder a day before appointment. they may confirm via email or thru text. on the day of appointment all customers get 30 minute window, prior to technician arrival. Once tech arrives, he will be wearing a face mask and shoe covers and will ask to wash hands before working. Technician asks customer to verify complaint and describe what is going on with the appliance. After, the tech begins diagnosing the appliance. once done, he then informs customer of what is wrong with the product and prepares an estimate for the customer. When customer decides to repair the appliance and we have the part in stock, we proceed on the repair. if we don't have the part in truck stock, we schedule for a return visit and come back out to install the part. if customer declines estimate while on site, customer only pays the service /diagnostic fee.
- What education and/or training do you have that relates to your work?
Certification on Appliance repair and HVAC heating and cooling. EPA certified. LG, Samsung, Liebherr, Whirlpool Maytag Kitchenaid, GE, Frigidaire, Bosch, Kenmore, Subzero Certified and Trained with over 15 years of Field experienced