Masterminds of Appliances, LLC
Masterminds of Appliances, LLC

Masterminds of Appliances, LLC

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Introduction: Masterminds of Appliances, LLC specializes in appliance repair to keep your appliances in working condition. We believe repairing your appliances is only part of the job. Our goal is to also deliver superior service by taking extra steps to become your preferred appliance repair professional. We provide services for the following appliances Refrigerators, Freezers, Ice Machines, Washers, Dryers, Ovens, Stoves, Ranges, Cooktops, Microwaves, Dishwashers, Venthoods, Garbage Disposals, Wine Coolers. We will take care of all your Appliance and Maintenance needs. Call us today. You will be glad you did. BBB Accredited A+ Rating. A company you can trust and count on for all your Appliance needs. Factory Authorized and Licensed.
Overview

Background checked

5 employees

12 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, Google Pay, Samsung Pay

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

55 photos

Specialties
Appliance type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

10 reviews

5
100%
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Read reviews that mention:


pro avatar
Sherry W.
Feb 24, 2022
I called and made a service appointment on my LG washer. I was able to get a same-day appointment. Technician JP came out, diagnosed my washer, and gave me an estimate for repair which I approved. The best part is- JP had the part I needed and repaired my washer that same day. JP is professional and personable. Thank you Masterminds of Appliances!
Masterminds of Appliances, LLC's reply
Hi Sherry, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future, just let us know.
pro avatar
Thumbtack Customer
Feb 7, 2022
·

From Google

From Google

The repair person, James followed the companies strict COVID protocols. He was professional, knowledgeable, informative and truly seemed to love his job. He diagnosed the problem quickly and told me how to prevent it from reoccurring. James also gave me tips on the efficient use of my LG washer and dryer. He ordered the parts I needed and they arrived quickly. The same technician came back with the parts and installed them. My machine is back in perfect working order thanks to James.
Masterminds of Appliances, LLC's reply
Hi Dorothy, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know.
pro avatar
Thumbtack Customer
Dec 3, 2021
·

From Google

From Google

James from Masterminds of Appliances was right on time and really knew his stuff. I knew exactly how to open up my LG washer and troubleshoot the problem. They had to order a part, but James returned a week later and fixed and tested the washer. He drove a marked van and was careful to use a mask. It's not cheap, but you get what you pay for. Good job!
Masterminds of Appliances, LLC's reply
Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know.
pro avatar
Thumbtack Customer
Nov 24, 2021
·

From Google

From Google

James was incredibly kind and helpful talking me through everything that was going on with our appliances and how to avoid issues going forward (sometimes it's just user error and I am happy to know what to do in the future!) I will definitely be calling the next time we have any appliance issues!
Masterminds of Appliances, LLC's reply
Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know.
pro avatar
Thumbtack Customer
Nov 18, 2021
·

From Google

From Google

Excellent customer service! Fast service also. Repair tech was very knowledgeable and helpful. I will be using Masterminds for all my appliance repair needs.
Masterminds of Appliances, LLC's reply
Hi, We would like to thank you for taking the time to write this review about our service. We’re very grateful for customers like you. If you need service in the future just let us know.
Credentials
Background Check

James Pierre

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We price from Appliance Blue Book job rate guide which means there are no hidden fees. we don't overcharge customers and before any repair is performed, customers are given a fully written estimate via email or on-site.

  • What is your typical process for working with a new customer?

    our process is we send new customers an email of appointment reminder a day before appointment. they may confirm via email or thru text. on the day of appointment all customers get 30 minute window, prior to technician arrival. Once tech arrives, he will be wearing a face mask and shoe covers and will ask to wash hands before working. Technician asks customer to verify complaint and describe what is going on with the appliance. After, the tech begins diagnosing the appliance. once done, he then informs customer of what is wrong with the product and prepares an estimate for the customer. When customer decides to repair the appliance and we have the part in stock, we proceed on the repair. if we don't have the part in truck stock, we schedule for a return visit and come back out to install the part. if customer declines estimate while on site, customer only pays the service /diagnostic fee.

  • What education and/or training do you have that relates to your work?

    Certification on Appliance repair and HVAC heating and cooling. EPA certified. LG, Samsung, Liebherr, Whirlpool Maytag Kitchenaid, GE, Frigidaire, Bosch, Kenmore, Subzero Certified and Trained with over 15 years of Field experienced

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