FAQs
- What is your typical process for working with a new customer?
When working with a new customer, our process begins with understanding their needs—whether it’s HVAC maintenance, ductwork, insulation, or installation. We gather basic details and schedule a free inspection if needed. Based on our assessment, we provide a clear estimate with a cost range. Once approved, we schedule the job at a convenient time. After completing the work, we ensure the customer is satisfied, collect payment based on the final scope, and remain available for any questions or future support. It's a simple, transparent, and customer-first approach.
- What types of customers have you worked with?
I’ve worked with a wide range of customers, including homeowners needing regular HVAC maintenance, families dealing with poor air quality from dirty ducts, landlords prepping rental units, and new homebuyers looking to upgrade insulation or replace outdated systems. Some customers are looking for basic cleanups, while others need full installs or major repairs. Whether it's a small attic job or a large commercial property, the goal is always the same—get the job done right and make sure they’re satisfied.