Private Tech Support
I’m Nicholas, owner of Sutton Tech Support, a former RadioShack technician with over 10 years of experience helping people get their technology working again.
Slow computer? Printer won’t connect? Email giving you trouble? I provide one-on-one remote support for Windows and Mac computers, phones, Wi-Fi, printers, email and Microsoft 365 across the U.S.
You work directly with me. I listen first, explain things in plain English and show you what I’m doing while you watch. Before connecting, I explain the process and get your permission.
I’m a family man with an old-school belief in treating people with patience and respect. Many of my clients are seniors, and some reach out after a scam has shaken their confidence. No question is too small, and you don’t need to know the technical terms to ask for help.
A brief introductory call to discuss your issue and pricing is free. Troubleshooting and technical guidance are $120/hour, with the cost agreed before paid work begins. If something isn’t worth fixing or needs hands-on repairs by a local technician, I’ll tell you.
Private tech support, with someone you know by name.
Tell me what’s going wrong, and we’ll take it from there.
Overview
Current Top Pro
Hired 20 times
Background checked
1 employee
11 years in business
Business hours
SunClosedMon5:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Credit card, Google Pay, PayPal, Samsung Pay, Stripe, and Zelle.
Services offered
Computer issue
Slow computer performance
Virus or malware
Full computer diagnostic only
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
11 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Keith M.
1 month ago
•
Hired on Thumbtack
Nicholas was immediately available with easy to understand one on one support. He easily diagnosed my computer problem and clearly guided me through step-by-step, until we had the issue resolved. I highly recommend him and will definitely use him again.
Details: Mac (Apple) • Desktop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Sutton Tech Support's reply
Thanks Keith! call any time! (512)893-7774
Computer Repair
Mark W.
2 weeks ago
•
Hired on Thumbtack
I had been trying for several weeks to get some help with our computer issues. One company called and set an appointment and then never showed up. Subsequent attempts at communication were ignored. Several companies I tried to contact would not return calls. Nicholas was very responsive and we set something up quickly to address the issues. His fee was slightly higher than some other companies I looked at, but he did charge by the hour, while some other companies told me it would be a two hour minimum, no matter how much time it took to resolve the problem. Nicholas was able to quickly and efficiently resolve my issues. I would definitely use him again for any computer issues. I would highly recommend him to others.
Details: My home, venue, etc.
Computer Repair
Sally M.
4 weeks ago
•
Hired on Thumbtack
I can say without reservation that his technical skills and professionalism are exceptional.
Nicholas recently handled a variety of computer issues for me, handling each repair efficiently. He is remarkably knowledgeable and maintains a sharp, up-to-date mastery of modern IT systems and troubleshooting techniques.
Beyond his superb technical capabilities, what truly sets Nicholas apart is his outstanding approach to customer service. He has rare patience and data-driven clarity that make technical troubleshooting a stress-free experience. He fosters an incredibly welcoming environment where "no question is too stupid," taking the time to explain operational details simply and clearly.
Details: PC • Desktop • Virus or malware • My home, venue, etc. • Remotely (phone or internet)
Sutton Tech Support's reply
Thank you for the kinds words Sally! Call me any time (512)893-7774
Computer Repair
Jim W.
6 days ago
•
Hired on Thumbtack
Total professional & completely knowledgeable to a Windows 11 issue that Microsoft could not fix! Nicholas repair in a little over an hour! I would strongly recommend Sutton Tech Support as your ONLY source for any software issues that one would experience ..........Jim
Details: Personal (Home) • Technology support • Computer • My home, venue, etc. • Remotely (phone or internet)
Network Support Services
Chantelle S.
2 weeks ago
•
Hired on Thumbtack
Absolutely exceptional AI expertise- highly recommend!
I cannot say enough good things about Sutton Tech Support! I consider myself a pretty advanced AI user, managing multiple projects, complex workflows, and different systems, so I wasn’t looking for someone to just help me with the basics. I needed someone who genuinely understood AI at a deeper level, and he absolutely exceeded my expectations.
His knowledge, attention to detail, problem-solving abilities, and understanding of how to make AI work smarter and more efficiently are seriously impressive. He took something already complex and helped me take it to an entirely different level.
I’m intentionally not sharing all the details of what he accomplished because, quite frankly, he’s a hidden gem, and I’d love to keep him that way! But he absolutely deserves the recognition.
Whether you’re just getting started with AI or you’re an advanced user looking to optimize sophisticated workflows, this is the person you want helping you. It’s rare to find someone who truly understands both the technology and how to apply it practically to the way you work.
I couldn’t be happier with the results. Worth every penny, and I would recommend Sutton Tech Support without hesitation!
Details: Personal (Home) • Office automation • Computer • My home, venue, etc. • Remotely (phone or internet)
Sutton Tech Support's reply
You are so sweet! Thank you for such kind words! It was a pleasure to work with you, feel free to reach out any time!
Network Support Services
Credentials
Background Check
Nicholas Sutton
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Remote tech support is $120 per hour. Memberships start at $39 per month; I can explain the options so you can decide what fits. A short introductory conversation about your needs, fit, and pricing is free. Diagnostics, troubleshooting, and step-by-step technical help are paid work. We agree on the scope and price before that work begins.
What is your typical process for working with a new customer?
You reach out, I answer. You'll work directly with me, Nicholas Sutton. We start with a short, free conversation so I can listen to what's happening and see whether I can help. If we're a good fit, we agree on the work and price before troubleshooting begins. I explain what I'll do and ask your permission before connecting remotely. You can watch while I work, and I'll explain things in plain English. I work remotely across the U.S.; I don't offer on-site visits or hardware component replacement.
What education and/or training do you have that relates to your work?
I have over 10 years of total experience helping people with technology. I learned hands-on at the RadioShack repair counter, working on phones, tablets, and computers, and then ran my own repair and support company. That background helps me explain problems in plain English and work through them with you.
