Chad is a GC that focuses on pools. First the pros... he is focused on getting the job done, he has the contacts to get it done, he will always talk to you by phone or in person and he is a reasonable guy about issues. He also has good ideas about the design of the pool and I'm really glad he suggested a couple of things that we would not have thought of ourselves and now I absolutely love. We got a lot of quotes and his was in the ballpark of most the others and ended up costing us about average. The cons... he is not a stickler for details (maybe an understatement), he will always choose what is cheaper for him over what is better for you and he isn't really that "present" while work is being done so he doesn't really even know what is happening all the time. We felt we were the ones managing subs at times. We were very frustrated a couple of times during this project... and I think we will see over time if some of the short cuts come back to haunt us (not enough rebar in the tanning shelf... did not put rebar into the pool walls at all which we spent considerable time verifying was sub-par work by speaking with 3 other contractors... one a trusted friend from my home town in Georgia). He also stated he would put in some bronze fixtures for our water feature and he ended up putting in plastic ones after all. We had an issue with the coping stone he bought (deeply scratched) and ended up paying ourselves and shopping ourselves for a better material. I think 3.5 stars is about right but the site doesn't allow that so went to 4. I will say that our pool, overall, looks fantastic and we're happy its done. If you choose him, I think you should buy all your own materials and really take the time to shop for them yourself. As in any project, the more you can really nail down exactly what you want to happen the better the result.