FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. We provide estimates before any work begins so there are no surprises. Standard repairs and maintenance are billed at an hourly or per-project rate, depending on the job, and emergency requests may include a same-day service fee. We also offer bundled rates for recurring maintenance or property management clients. We always aim to provide fair, competitive pricing for quality work.
- What is your typical process for working with a new customer?
We start by understanding your needs through a quick call or message. Once we know what the job requires, we provide an estimate and schedule a convenient time for service. When we arrive, we assess the project, answer any questions, and complete the work efficiently. For ongoing clients, we set up routine maintenance schedules, communication preferences, and a clear plan so everything runs smoothly.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on residential property care, maintenance, and project management. We have extensive training in general repairs, property maintenance, and tenant management, and we stay up to date with industry best practices to ensure every job is done safely and professionally. Our background also includes strong operational and analytical skills, which help us run a reliable, organized, and responsive service.