FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is always upfront and transparent. I charge a flat diagnostic fee that’s applied toward the repair if the customer decides to move forward. There are no hidden charges, and I always provide a written estimate before doing any work. I also offer senior and military discounts, and for multiple appliance repairs in the same visit, I reduce the service fee. My goal is to deliver quality work at a fair, honest price.
- What is your typical process for working with a new customer?
start by gathering basic information about the issue — the appliance type, brand, and symptoms. Then I schedule a convenient appointment and perform a full diagnostic to identify the problem. Once I explain the repair options and cost, I proceed only with the customer’s approval. My goal is always fast, honest, and professional service that gets your appliance running like new again.
- How did you get started doing this type of work?
I’ve always been hands-on and interested in how things work