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As a previous carpet cleaning company owner in NY, I highly recommend BB&B Carpet & Tile Cleaning.Nov 18, 2019VerifiedBB&B Carpet and Tile Cleaning's reply
Thank you Soo Much For the Review, It was My Pleasure
Hands down the best carpet cleaner we have ever hired! Bobby went above and beyond to make sure our carpets were as clean as could possibly be. We have 2 large dogs, and Bobby was able to get the pet odor out. The entire house smelled so fresh and clean after he was finished! I would definitely hire him again!Aug 19, 2019VerifiedBB&B Carpet and Tile Cleaning's reply
Thank you Sooo Much Taylor, Thank you for Choosing BB&B Carpet And Tile Cleaning, it Was My Pleasure...
I was in a crunch to have my carpets cleaned for my new tenant. Bobby responded within minutes and arrived the next day, leaving my carpets looking clean, fresh and ready for the next tenant. He was extremely responsive, communicative and professional. Not only will I use his services again, but I will refer him to friends.Jun 3, 2019VerifiedBB&B Carpet and Tile Cleaning's reply
Thank you, Allison, it was My Pleasure,
My husband was very impressed with the kindness he was shown as well as the professionalism. He especially liked the fact that he was not 'pitched' for work that was not needed. We will definitely use BB&B Carpet and Cleaning again.Aug 1, 2019VerifiedBB&B Carpet and Tile Cleaning's reply
Thank you Alicia, it was My Pleasure, Appreciate the Review
Bobby has the best customer service hands down. He actually took his time and answered all my questions. The carpet looks great! Definitely will use him again for future carpet cleanings!Mar 6, 2019VerifiedBB&B Carpet and Tile Cleaning's reply
Thank you sooo Much Shabreda.. it was My Pleasure.. See ya Soon
- What should the customer know about your pricing (e.g., discounts, fees)?There are no hidden fees, we provide an initial quote based on the information you provide over the phone. We perform a walk thru when we arrive to make sure we address expectations, regarding stains and any areas you would like cleaned. We make sure that it lines up with our initial quote.
- What is your typical process for working with a new customer?I want to ensure the customer knows that I am there to provide a great service. I ask questions regarding the size of the job, any additional stains or areas they would like me to focus on. I also ask about pets. When the job is finished, we perform a walk thru to make sure the customer is pleased with the service.
- How did you get started doing this type of work?A Very good friend, got me started in the carpet cleaning business, he owned a successful carpet cleaning business. I worked with him and he taught me a lot. He wanted to branch out into other ventures contracting, etc. And since I enjoy cleaning carpet and tile, I decided to keep at it and open my own company.