FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and transparent. We believe in honesty with our clients, so there are no hidden fees or unexpected charges—what we quote is what you pay. We aim to offer value without cutting corners, and we occasionally provide discounts to make our services even more accessible. Our goal is to deliver high-quality service at prices that reflect our commitment to the Austin community.
- What is your typical process for working with a new customer?
Our process for working with a new customer begins with an initial consultation, where we discuss their specific needs—whether it’s AC repair, plumbing services, air quality improvements, or thermostat installation. We take the time to understand their concerns, answer any questions, and provide a transparent, upfront quote. Once the work begins, our technicians prioritize communication, explaining each step along the way and ensuring there are no surprises. After the job is completed, we follow up to ensure everything meets the customer’s expectations and that they’re fully satisfied with our work. Our goal is to build trust from day one by delivering reliable, high-quality service.
- What education and/or training do you have that relates to your work?
Our team is highly trained and certified in HVAC and plumbing services, with extensive hands-on experience in both fields. Each of our technicians holds the necessary licenses, including master plumber and AC licenses, ensuring compliance with industry standards and local regulations. We are also fully insured, providing our clients with additional peace of mind. To stay at the forefront of the industry, we undergo regular training on the latest techniques and technologies, allowing us to deliver safe, efficient, and high-quality service. This dedication to education and skill development means our customers can trust they’re receiving expert care from knowledgeable, insured professionals committed to excellence in every job.