FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is straightforward and based mainly on volume — how much space your junk takes up in the truck. I give an initial range from your description and photos, then confirm the final price with you before any work begins. You approve it before I start. No hidden fees, ever. The price is all-inclusive: labor, hauling, gas, and disposal/recycling fees. One tip: most folks underestimate how much they have. When in doubt, send photos — that's the fastest way for me to size it up accurately for you.
- What is your typical process for working with a new customer?
I keep it simple and clear from start to finish: 1. Reach out — I review your project details and respond fast (usually within minutes) with an initial estimate and any clarifying questions. 2. For bigger projects, I'll schedule a quick call or on-site visit to confirm the scope and give you a firm quote. 3. We lock in a time that works for you — same-day and next-day are often available. 4. I show up on time, do all the lifting and loading, and keep you in the loop while I work. 5. We do a final walkthrough together, and payment is due only after you confirm the work meets your expectations.
- What education and/or training do you have that relates to your work?
My training has come from doing the work — 200+ completed hauling and cleanout projects over the past 2 years. Along the way I've gotten good at safe lifting technique, efficient truck loading, protecting floors and door frames while moving items out, and knowing exactly where things should go afterward: what can be donated, what gets recycled, and what has to be properly disposed of in the Austin area.