FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the size of the project, the current state of your website, and how much support your business needs beyond the build. We do not believe in selling “cheap websites” that look nice but do not help the business book jobs. Our work is built around strategy, lead flow, conversion, and systems. We offer project-based pricing for website builds and growth systems, with optional monthly support for updates, tracking, automation, and ongoing optimization. For select businesses, we may offer a founding client rate in exchange for feedback, a testimonial, and permission to use the project as a case study.
- What is your typical process for working with a new customer?
We start with a Growth Audit. This helps us understand where the business may be losing leads, trust, quote requests, or booked jobs. From there, we review your website, online presence, offer structure, customer journey, quote flow, and follow-up process. Then we create a clear plan based on what your business actually needs. That may include a new website, better service pages, local visibility improvements, lead forms, automations, follow-up systems, review strategy, or offer positioning. Once approved, we build, launch, test, and help you understand how the system works so it can support real growth.
- What education and/or training do you have that relates to your work?
Our background combines website design, business operations, marketing strategy, customer experience, admin systems, and lead conversion. We understand how service businesses actually run behind the scenes, not just how to make a website look good. That allows us to build systems that connect the customer journey from first impression to booked job. Our work is influenced by conversion-focused design, modern web development, local service marketing, operational systems, and practical business growth strategy.