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The gentleman states that he received an email canceling the order which I didn't do, so we never hooked up. The previous person for the same project performed a fix that lasted 2 days. I paid him double so that maybe I could have a "permanent computer guy", but he was a no show for the rework appointment so he has some life lessons to learn. I have since managed to repair the computer on my own, which is a miracle. Lousy experience from Thumtack, so goodbyeMar 19, 2017VerifiedNRL Enterprises's reply
Hello Andre: I regret our miscommunication last weekend where I received a cancellation email from a client thinking it was from you. I was prepared to help you this weekend based on your schedule, but am glad to hear you resolved the issue on your own. Best regards..Norman.Type your response to this review.
Norman not only helped me with my computer skills but he also helped me with my job resume.Sep 19, 2018Verified
He did a great job in repairing my computer. He was professional and responds quickly. Definitely recommend for laptop repair.Jun 5, 2020Verified
Although we were not able to revive my computer, secondary a fried motherboard, Norman was very informative and aided me in the needed knowledge to obtaining a new computer. He could have charged me to replace the mother board, but informed me of the pricing and it would be more beneficial to purchase a new computer. Thanks for the knowledge and coming to my home on a late Sunday evening.Jul 7, 2020Verified
Norm was very quick to reach out and immediately coordinated picking up my laptop. I had done my own thorough troubleshooting (as trained by YouTube) on my coffee drenched laptop and honestly thought it was a goner. Norm was great, gave me a few options up front: best case and worst case, with some variants. Within 24 hours he had my computer completely fixed. the best case scenario. I really appreciate everything and would highly recommend him.Jul 7, 2020Verified
- What questions should customers think through before talking to professionals about their project?With an older computer or printer specifically, will it cost more to repair than to purchase a new model?